G2

Sam E.

IT Network Engineer

Small-Business (50 or fewer emp.)

4/30/2019

"Essential Remote Tool with Minor Limitations"

4.5/5

What do you like best about ISL Online?

I like that ISL Online is fast, small, and can be used anywhere, whether I'm at home, in the office, or around the world. It allows me to instantly connect to clients' computers no matter the distance, enabling me to chat, send files, and receive files quickly, which helps my job run smoothly. I can fix problems and resolve issues faster, allowing my clients to get on with their work more quickly. I find it simple to set up, from the desktop app to the client's side, making it a quick and easy system. ISL Online also shows me their screen, popup messages, and error messages, which helps identify issues they might not notice. It's now my go-to remote software platform, functioning in every way I need. Review collected by and hosted on G2.com.

What do you dislike about ISL Online?

I found that the current version of ISL Online, and even previous versions, don't have an uninstall feature. I would like to see a remote uninstall feature, which would mean I don't have to connect to an online system, remove the software, and then disconnect from it again. Also, the Macintosh integration is still not quite there, which holds me back a bit from fully recommending it. Review collected by and hosted on G2.com.

Recommendations to others considering ISL Online:

ISL Light is an amazing replacement to other remote software as at the price it comes at, it does everything other main players do but with the personal touch. They really do look after you when you need it and have a passion to help, even when its out of their comfort zone. Review collected by and hosted on G2.com.

What problems is ISL Online solving and how is that benefiting you?

I use ISL Online to instantly connect to clients' computers anywhere, chat and transfer files efficiently, which helps me resolve their issues quickly. The recent upgrade to the file manager is also a great help. ISL Online also allows me to see their screen directly, making it easier to identify errors end users can't describe. Review collected by and hosted on G2.com.