ISL Online Reviews & Product Details

I appreciate the ability to take remote control of equipment, whether it's PCs or mobiles, which allows for effectively solving daily problems. The software also stands out for its ease of use and the security it offers for data. Review collected by and hosted on G2.com.

Nothing to report, I haven't noticed any drawbacks. Review collected by and hosted on G2.com.

ISL is a very easy to use remote software. My favorite thing is the Custom Deployment Link. You can customize the link you send so that even the least tech savvy can just open the file and you have access. This link even allows it to be put into groups so that you do not have to go back into the portal later to organize. Another feature I really like is saving links to my desktop. I just name a link that I frequently use like Accounting Desk 1. I can just double click that shortcut to access. I do not have to log into ISL and find it in my lists of computers. It has every feature you could want in a remote desktop support tool. It is also far below the cost of the competition so it is a win win. Review collected by and hosted on G2.com.

The only thing you could consider a downside in my opinion is you download a shortcut for each remote desktop you are accessing. This could be annoying if they are not frequent you just end up deleting these. Review collected by and hosted on G2.com.

The software is very easy to use, has practical options, and provides real security for the support team members as well as the users. The ability to add the request for validation by the assisted user before connection is perfect for VIP and IRP profiles. Moreover, the integrated system blocking the display of the user's wallpaper is very well thought out and allows us to keep our colleagues' confidentiality untouched. The installation and implementation of the application is also surprisingly easy, and a plus for customer support. I use this software daily as part of my customer support missions, and it allows me to connect to the company's workstations, personal computers, and mobile phones. Review collected by and hosted on G2.com.

The WOL option can sometimes malfunction depending on the quality of the user's network. Review collected by and hosted on G2.com.

Sobriety (low maintenance, few incidents), unsupervised access for maintenance, smooth ad hoc sessions for support, and controlled costs over time. A tool that disappears behind the service: reliable, efficient, discreet, and perfectly suited for daily technical operations in a controlled environment. Review collected by and hosted on G2.com.

The wealth of configuration options can hinder ease of use and speed of execution. The administration console would benefit from a reorganization for greater clarity and efficiency (logical grouping of parameters, global search, role-based views, presets). Review collected by and hosted on G2.com.

It is very easy to get setup and working in our environment within a day. When you delete a device from your account it actually gets removed and delete instead of being moved to an unmanaged group that you cant delete from. Support is very quick to responded and fix any issues even when I was the one that caused this issue.

This software is used daily by my coworkers and I. Review collected by and hosted on G2.com.

They was bought out a month after we have swapped to ISL, but to a company that is already GREAT and products we use already. Review collected by and hosted on G2.com.

An excellent platform offering secure remote access. Some of the most attractive options for me are the quick and easy entry of the remote Windows system with just one click into safe mode;

Automatic session recovery after restart;

And of course you can use it from different OS systems

iOS

MAC OS

Windows

Linux

as well as the Web

I see great potential in the ISL platform, since I tried it I am impressed that I come across sites that integrate it into their platforms as a method for remote support and now I know why!

I recommend trying it and you will see for yourself.

P.S.

Just a satisfied customer 💗🤝🐱‍🏍 Review collected by and hosted on G2.com.

At the moment there is nothing I am not happy with. Review collected by and hosted on G2.com.

I appreciate ISL Online for its reliability, particularly the uptime, which ensures that my tasks are uninterrupted and efficiently managed. The intuitive interface is another aspect that stands out, making it easier to navigate and perform tasks without confusion. Its multi-platform support allows me to use it across different devices and operating systems seamlessly. I also value its small footprint program on devices, especially when physical access is a challenge, enabling remote connection and control effortlessly. The initial setup was very easy, enhancing the overall user experience right from the start. Review collected by and hosted on G2.com.

I dislike that the bulk update and share functionality within the ISL Online portal sometimes breaks or fails to perform the task as expected. Review collected by and hosted on G2.com.

What I highlight most about ISL Online is how easy it is to use, as well as the speed and stability of its connections. I also value its high level of security, compatibility with various platforms, and the option to access devices unattended. Review collected by and hosted on G2.com.

Some users point out that the interface could benefit from a more modern design, and that certain advanced features require additional configuration. Additionally, they consider that the concurrent licensing model can be restrictive for large teams. It is also noted that updates do not always occur as frequently as desired and that the visual customization options are somewhat limited. Review collected by and hosted on G2.com.

I really like it for 2FA authentication with remote access capabilities making it my best choice for it's security. Reliable for faster file transfer. Great for meeting recordings with cloud storage. Nice and intuitive interface to easily navigate. Impressive for multi-session capabilities for supporting multiple users remotely. Effective with customer responsiveness which are ready to help. Review collected by and hosted on G2.com.

Too much requirements with initial setup with it taking it very long before they respond, I wish i would connect without having to register. Review collected by and hosted on G2.com.

the possibility to connect on a mobile Review collected by and hosted on G2.com.

always very satisfied, some slowness at times Review collected by and hosted on G2.com.