I think the clarity is what makes IRIS Clarity impressive. When we listen back to the calls or hear comments from our customers, our conversations are clear and understood, which is vital in our area of business, customer protection, to avoid any misunderstanding or mishearing. Additionally, setting up IRIS Clarity was very easy with the team's support, and they've been available to us virtually all the time, making the relationship great. I would rate IRIS Clarity a 10 as it is a no-brainer for the customer services industry, especially with agents in close proximity to each other, helping us hear our customers clearly without interruptions from colleagues or background noise, supporting a seamless customer journey. Review collected by and hosted on G2.com.

I think we're working with IRIS Clarity in regards to reporting and what that looks like. So I think that is a bespoke area for us that we'd like to use more and maybe try and evolve a little bit better. Review collected by and hosted on G2.com.