G2

Youngseok S.

Director

Small-Business (50 or fewer emp.)

10/28/2026

Business partner of the seller or seller's competitor, not included in G2 scores.

"Real people, real-time answers — a big step up from other company"

5/5

What do you like best about IPRoyal?

The speed of support. When I open the live chat, the AI assistant hands me over to a real person quickly, and my request is handled right there in the same conversation, within minutes rather than days. A special shout-out to Jade and Jhasmine from the support team: patient, polite and very clear. The dashboard is also simple: every proxy, its login details and its renewal date are in one place.

I moved from Oxylabs, and the difference is night and day. With Oxylabs, everything turned into email once I got past their AI bot. When their servers had problems, I never saw an official notice on their website about the outage or when it was fixed. Every update came only by email, so I kept waiting without knowing if the problem was on my side or theirs. That was really frustrating. With IPRoyal I get answers in real time. Review collected by and hosted on G2.com.

What do you dislike about IPRoyal?

Location choice is limited in some countries. Only one city is available, so I'd love to see more regions added over time. Review collected by and hosted on G2.com.

What problems is IPRoyal solving and how is that benefiting you?

We need stable, dedicated IPs in several countries for our day-to-day business work. IPRoyal's static ISP proxies have been reliable, and IPRoyal has become a business partner we can trust. When something does need attention, I know it will be sorted out quickly instead of costing a day of email back-and-forth. That saves us time and a lot of stress. Review collected by and hosted on G2.com.