G2

Bakul B.

Co-founder

Small-Business (50 or fewer emp.)

1/18/2022

"The chat widget that every SaaS service should have"

5/5

What do you like best about interCOMM?

1. Extremely easy to integrate and use.

2. I like that there's a mobile app.

3. Instant notifications are great.

4. The entire user interface is slick and beautiful. It adds a lot of value to our service.

5. A great collection of bots and other templates - really gets us going quickly.

My sincere thanks to the entire Intercom support staff who has been helping me. Review collected by and hosted on G2.com.

What do you dislike about interCOMM?

I don't really dislike any feature but I do have some feedback

1. The service is a little pricey compared to other vendors. But if it can help us delight the customers, then it's worth the price.

2. There is no native app for Mac. There's an iPhone app but it'd be great to have a macOS app as well. Intercom's competitor Drift has a native app. Review collected by and hosted on G2.com.

Recommendations to others considering interCOMM:

Intercom can be one of the great assets for customer retention. Review collected by and hosted on G2.com.

What problems is interCOMM solving and how is that benefiting you?

Our main use case for Intercom is to simplify support for our customers and bring delight to them.

Conversational support is the next gen way of support and Intercom is leading the way. Review collected by and hosted on G2.com.