![Stephen B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Stephen B.")
SB

Stephen B.

Manager, Technology - Network Inventory Tools

Enterprise (\> 1000 emp.)

7/9/2021

"Excellent company providing for Enterprise monitoring solutions"

5/5

Describe the project or task Intact Technology helped with:

Intact provided the knowledge, skills and services to integrate a suite of then HP, now MicroFocus monitoring tools to provide the NOC with a singular view of the network allowing for an 85% ticket reduction and faster root cause correlation. Review collected by and hosted on G2.com.

What do you like best about Intact Technology?

Great staff! Intact does not try to sell you software or services. They work with you to understand if there any problems they can work with you on provide a variety of solutions in the ITSM space. Review collected by and hosted on G2.com.

What do you dislike about Intact Technology?

In working with Intact, we did not find any areas of dislike. Review collected by and hosted on G2.com.

Recommendations to others considering Intact Technology:

Take the time to contact Intact technology and have a discussion about your needs. If they can't help, they will be happy to let you know and most likely provide someone who can. Review collected by and hosted on G2.com.

What problems is Intact Technology solving and how is that benefiting you?

Intact helped solve ticket storming issues and extended MTTR. 85% reduction in tickets and almost as much in MTTR reduction. Review collected by and hosted on G2.com.

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Rating Updated (1/9/2022)
Validated ReviewerSource: Organic

See what 5 reviewers think of Intact Technology

4.9 out of 5 · Verified reviews from real users

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