I like that InsurLink is user-friendly, and our clients can access it twenty-four seven. It's easy to use for our CSR reps, which means anytime the customer service rep doesn't have to be involved in a service issue, it's quicker for the insured to self-service their policy. Also, once we had training, setting it up was very easy. Review collected by and hosted on G2.com.

I like to be able to customize it more from the agency. To make it easier to add other contact individuals within the agency, such as claims reps, and also to add helpful links. If there were templates for that already created by InsurLink or Vertafore, it would be helpful. So that we can just choose some of those helpful links in the drop down. Based upon the policy details. And it would be the customer interface instead of the agency interface of that carrier website. Review collected by and hosted on G2.com.