Recommendations to others considering InstaMed:
When implementing the product, your organization needs a clear vision of what you want to accomplish, participate in demos, form a solid project team within your organization for engagement purposes. These individuals will need to help you gather information if transitioning from a different system and help with making design decisions for future state. You will need representation on your team from IT/Technical for equipment needs, Patient Accounting for workflow and financial institution information, Patient Access, Marketing for online bill pay, along with super users who can help support end-users on the floor once you go live. Review collected by and hosted on G2.com.
What problems is InstaMed solving and how is that benefiting you?
We are able to collect at patient bedside in our ED department. IT allows for a more efficient workflow. We also now have online bill pay platform that accepts payments across multiple facilities. Patients no longer have to make bill payments in person or via mail. They can DIY on the website or call our accounting department to have them process the payment. We are able to capture better insights using the built in reports and track payments daily/monthly by facility, payment type, etc. Review collected by and hosted on G2.com.
