They are very quick to respond to issues and technical requests that we need performed on our Kafka clusters. They do a great job with our clusters as we have not had serious issues with it that wasn't our own doing. We also heavily poll their metrics API for visibility on our end and it's all worked great. Review collected by and hosted on G2.com.

None really - there's a small security risk in that we need to hand over IAM keys so they can perform things in our AWS account but that's something we can't work around. Review collected by and hosted on G2.com.