G2

Aditya M.

Consultant

Enterprise (> 1000 emp.)

6/14/2022

"Automation at its best !! Simple And Powerful Automation Platform."

4.5/5

What do you like best about InsightConnect?

The numerous out-of-the-box connectors with different services and platforms. Because of the customization, you can do almost whatever you want and automate the mundane. Finally, it's Rapid7, so you know you'll get excellent service. Connect itself is in reality smooth to use, and provides fee from day one. It became very smooth to expose the fee to the board. Review collected by and hosted on G2.com.

What do you dislike about InsightConnect?

The user-friendliness could be enhanced. Make sure you or someone on your team knows at least one scripting language well, as specified in the overall experience and depending on how customized your workflows must be. Plugin updates can also take a long time. Review collected by and hosted on G2.com.

Recommendations to others considering InsightConnect:

This solution is simple to set up and then integrate with a variety of other solutions via plugins (ticketing systems, EDR solutions, open-source intelligence platforms, firewalls, etc). Depending on the results you want from a SOAR solution, you may require a lot of customization, which is where scripting knowledge comes in. In our context, this is true, and because my understanding of this area is limited, it will take some time to completely operationalize our intended procedures. Review collected by and hosted on G2.com.

What problems is InsightConnect solving and how is that benefiting you?

InsightConnect - SOAR is helping manage customer relations in a better way & automate business processes.

Benefits of this solution:-

Improve customer relations/service

Improve business process agility

Create internal/operational efficiencies

Improve business process outcomes

Improve compliance & risk management

Drive innovation

Improve business process outcomes

Create internal/operational efficiencies Review collected by and hosted on G2.com.