G2

Verified User in Hospitality

Small-Business (50 or fewer emp.)

4/15/2022

"Easy to use, could be more sophisticated"

4.5/5

What do you like best about innRoad?

The booking process is pretty intuitive on the customer side. Administration edits available on the business side go live immediately. Review collected by and hosted on G2.com.

What do you dislike about innRoad?

Some pretty basic functions simply do not exist. These almost all appear to be oversights from programmers, but if you point them out, you are told that they are enhancements. Also, with regards to the credit card merchant service compatibility, innRoad certainly makes it difficult to go with the merchant of your choice by making their own service just about the only one to work seamlessly with the innRoad booking engine. Review collected by and hosted on G2.com.

Recommendations to others considering innRoad:

This is a good, entry-level booking and property management tool. There are other, much more sophisticated products out there, but innRoad offers a pretty good "bang for the buck." Think long and hard about how you want rooms laid out, rates, room descriptions, etc. as it is much easier to set it all up correctly when initially integrating innRoad into your system than it is to go back and make modifications later on. Review collected by and hosted on G2.com.

What problems is innRoad solving and how is that benefiting you?

Group bookings are made much easier with innRoad. The tape chart environment seems to improve fairly regularly, making many tasks possible with mouse clicks (very helpful for new staff/training) Review collected by and hosted on G2.com.