--- title: InMotion Hosting Reviews meta_title: 'InMotion Hosting Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 102 reviews by the users' company size, role or industry to find out how InMotion Hosting works for a business like yours. aggregate_rating: rating_value: 4.3 review_count: 102 scale: '5' date_modified: '2026-07-14' parent_category: name: Web Hosting url: https://www.g2.com/categories/web-hosting --- # InMotion Hosting Reviews **Vendor:** InMotion Hosting **Category:** [Shared Hosting Platforms](https://www.g2.com/categories/shared-hosting) **Average Rating:** 4.3/5.0 **Total Reviews:** 102 ## About InMotion Hosting InMotion Hosting is a type of web hosting solution designed to provide businesses and developers with reliable, high-performance hosting services. Unlike many hosting companies that rely on third-party infrastructure or automated support systems, InMotion Hosting owns and operates its entire infrastructure, ensuring a level of accountability and performance that is often lacking in the industry. This end-to-end control allows for predictable service and a commitment to customer satisfaction. The target audience for InMotion Hosting includes businesses of all sizes, digital agencies, developers, and enterprises that view hosting as a critical component of their operations. The platform caters to a wide range of hosting needs, from Shared Hosting powered by their proprietary UltraStack configuration to scalable Virtual Private Servers (VPS) and high-performance Dedicated Servers. This flexibility makes it suitable for various use cases, including eCommerce sites, resource-intensive applications, and mission-critical websites that require consistent uptime and performance. One of the standout features of InMotion Hosting is its UltraStack configuration, which is custom-engineered for optimal speed and stability. This unique server stack is designed to handle demanding workloads, ensuring that users experience minimal downtime and fast load times. Additionally, InMotion offers Premier Care bundles that provide comprehensive server management services, including security monitoring, backups, and Core Web Vitals optimization. These features are particularly beneficial for businesses that require more than just basic hosting services, allowing them to focus on their core operations while InMotion manages the technical aspects. InMotion Hosting distinguishes itself through its commitment to customer support. All support interactions are handled by trained technical professionals rather than automated systems or offshore call centers. This ensures that customers receive knowledgeable assistance 24/7, with support available via live chat, phone, and support tickets. The emphasis on human expertise means that when issues arise, customers can rely on experienced professionals who understand the intricacies of hosting, providing peace of mind during critical situations. With over 25 years of founder-led, employee-owned operation, InMotion Hosting prioritizes stability and customer-centric decision-making. The absence of private equity backing allows the company to focus on long-term goals rather than short-term profits, resulting in predictable pricing and a roadmap driven by customer needs. For businesses that demand a reliable hosting partner capable of delivering exceptional performance and support, InMotion Hosting stands out as a trustworthy choice, committed to the success of its clients. ## InMotion Hosting Pros & Cons **What users like:** - Users highlight the **excellent customer support** from InMotion Hosting, noting helpfulness and 24/7 availability for assistance. (32 reviews) - Users commend InMotion Hosting for their **incredibly helpful customer support** , resolving issues quickly and efficiently. (28 reviews) - Users commend the **knowledgeable and patient customer support** of InMotion Hosting, appreciating their quick response times. (21 reviews) - Users appreciate the **24/7 support** from InMotion Hosting, highlighting quick responses and knowledgeable assistance for all issues. (16 reviews) - Users praise the **helpful and knowledgeable customer service** of InMotion Hosting, greatly aiding in issue resolution. (15 reviews) - Users highly value the **reliable service** of InMotion Hosting, experiencing consistent uptime and excellent support. (15 reviews) - Quick Response (14 reviews) - Reliable (11 reviews) - Technical Expertise (11 reviews) - Problem Solving (10 reviews) **What users dislike:** - Users experience **poor customer support** with long wait times and occasional incorrect advice from representatives. (8 reviews) - Users find the **long waiting times** for support frustrating, especially for non-emergency inquiries through email and chat. (5 reviews) - Users experience **delayed phone support** with potential long wait times, despite having a callback option available. (4 reviews) - Users are frustrated with the **downtime issues** that occasionally render their stores non-operational for extended periods. (3 reviews) - Users face **email issues** with spoofing, bounced emails, and slow support response times affecting their experience. (3 reviews) - Users find InMotion Hosting **too expensive** with significant price increases, making it hard to justify continued use. (3 reviews) - Users are frustrated by the **high costs** of InMotion Hosting, especially compared to other affordable options like DigitalOcean. (3 reviews) - Long Waits (3 reviews) - Users express frustration with **poor phone support** , citing long wait times and removal of direct assistance. (3 reviews) - Price Changes (3 reviews) ## InMotion Hosting Reviews ### 1. Reliability and Agile Support, although Improvements in Systems are Needed **Rating:** 4.0/5.0 stars **Reviewed by:** Carlos S. | Desarrollador web, Small-Business (50 or fewer emp.) **Reviewed Date:** July 13, 2026 **What do you like best about InMotion Hosting?** I like the possibility of using server control panels, where I can choose which panel to use. Particularly, I use CWP7.pro, and this makes it much easier for me to use the server and all the services. The reliability of the platform is another thing I appreciate, as it has very few service outages. Additionally, the technical support is very agile, resolving issues in less than 30 minutes. **What do you dislike about InMotion Hosting?** Perhaps the operating system updates of the machines running the virtual servers might not be the newest. This means I cannot install updates for control panels or newer versions of operating systems because they run on slightly older hardware. The primary installation was complicated by SSH a long time ago. I would like to have access to the console from the main panel of InMotion Hosting. **What problems is InMotion Hosting solving and how is that benefiting you?** InMotion Hosting offers me reliability with few downtimes and agile technical support, resolving issues in less than 30 minutes. ### 2. WP Launch is a perfect for WordPress hosting, with excellent support too **Rating:** 5.0/5.0 stars **Reviewed by:** Grete H. | Fine Art Photographer, Small-Business (50 or fewer emp.) **Reviewed Date:** April 14, 2026 **What do you like best about InMotion Hosting?** I love the super helpful tech support. I'm not a web developer so I get stuck quite easily with my Wordpress site. They have been very patient with me and staying on the chat for well over an hour sometimes. They helped me recover a site I accidentally deleted so that was a huge relief! The hosting price for WP Launch is great too for an artist like me who is on a budget. My site is stable and any issues have been resolved very quickly with PHP upgrades and clearing cache files. It's been really easy to set up a staging site too for testing new features before they go live. **What do you dislike about InMotion Hosting?** It was a bit tricky to figure out what parts of the InMotion interface I needed to use for my site, but now I know what to click on. C-panel is very straight forward and familiar from other hosting platforms so that really helps. **What problems is InMotion Hosting solving and how is that benefiting you?** I'm not a web developer so I need a WordPress host who I can rely on helping me when things get a bit more complicated. I really feel like I'm in safe hands with InMotion as they have helped me on numerous occasions, wich is great for the price I'm paying. **Official Response from Jana Thibodeaux:** > Hi Greta, Thank you for the kind words. We are very glad to hear that the Customer Service Team at InMotion Hosting was able to help recover your site, and generally provide you with good help when needed. We understand the interface offers a lot of options. We appreciate you sticking with us to learn where to go to complete your tasks. This is something we are reviewing and hope to offer a simpler design in the future. Thanks for trusting us with your website and for your ongoing support. ### 3. Very satisfied using Inmotion Hosting for 5+ years... and counting. **Rating:** 5.0/5.0 stars **Reviewed by:** Mariela Q. | Chief Executive Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** April 22, 2025 **What do you like best about InMotion Hosting?** Being able to work with my clients' assets via WebPro is easy and smooth. Also, the new support access icon is very handy, as I can start a chat with their AI to explain my issue in detail before getting to a human agent. This new chat feature allows me to have visibility of previous tickets. **What do you dislike about InMotion Hosting?** Support is usually very good, but before their AI chat, it could get busy, and waiting for an agent could take a long time. This has gotten much better since the new AI-powered support tool. **What problems is InMotion Hosting solving and how is that benefiting you?** It gives me full control over my domains and web hosting, as it offers the features I need to build websites for me and my clients. **Official Response from Jana Thibodeaux:** > Thanks for the 5-Stars! I'm glad to hear you find our tech support helpful in resolving your issues. I do understand the frustration with longer than expected wait times. I will pass this feedback along as we are always looking for opportunities so improve our support response times. Jana T. - Brand Ambassador ### 4. Highly Satisfied with InMotion Hosting! **Rating:** 5.0/5.0 stars **Reviewed by:** Gary P. | Creative Director / Information Architect / Illustrator **Reviewed Date:** April 14, 2026 **What do you like best about InMotion Hosting?** I've been with InMotion Hosting for about eight years, and I've gotten really familiar with the interface, so I know my way around the system pretty well. Most of the time, the service is really good, and I always get good customer support when I need something. They've always been very consistent with their customer service and tech support, even though they've cut back on some hours; their chat support is always available, which I appreciate. I've always felt very comfortable with their tech support since I can communicate well with them, and they understand my needs. They teach me how to run my VPS server better, and even if the first suggestion doesn't work, they have other techs that can help. Their rates are very competitive, which is a plus since I run my business on a budget, and even though rates rise after the promotional period, they usually offer opportunities to keep costs down. Also, whenever I experience something like server spikes, they help by suggesting things I can install or change on the server. I also like that the setup is pretty straightforward; once I get one site working well, I can repeat the process for other sites with similar results. **What do you dislike about InMotion Hosting?** I didn't like it when they cut their phone tech support down. They started cutting it off at 9PM at night, and then it comes back at 9AM in the morning. I'm definitely a person that likes to speak to someone and feel more comfortable. When I was upgrading, I was having quite a few problems on a legacy system before moving to a newer VPS package, and it took me a while to get it configured right. Sometimes when you have transitions, it takes a little while, but they did help me with that. But sometimes it does get a little frustrating. Wish I could get a quicker, more reliable solution faster. **What problems is InMotion Hosting solving and how is that benefiting you?** I host 35 client sites with InMotion Hosting and find their service reliable. Their customer support helps me manage and teach VPS operations, though I wish for faster solutions. Competitive rates fit my budget despite rate increases after promotions. **Official Response from Jana Thibodeaux:** > Hi Gary, Thanks for taking the time to share your feedback. It's great to hear you get good customer support from our team. We understand that eliminating 24/7 phone support is an inconvenience, but we still have live chat support around the clock. We really appreciate your long term support and thank you for trusting us with your client sites. We do all we can to maintain your trust and ensure our support team is well trained and go the extra mile to assist. ### 5. Reliable, Fast Technical Support You Can Count On **Rating:** 5.0/5.0 stars **Reviewed by:** Anita M. | I am a volunteer. I developed a website for my neighborhood Home Owners Association., Small-Business (50 or fewer emp.) **Reviewed Date:** May 13, 2026 **What do you like best about InMotion Hosting?** About 12 years ago, they were very helpful with moving my domain from GoDaddy to Inmotionhosting, setting up security, etc. Now, I know that I can get the technical support I need in a relatively short time. **What do you dislike about InMotion Hosting?** I am not a fan of the AI bot. A bot cannot fix the technical problems I encounter from time to time. **What problems is InMotion Hosting solving and how is that benefiting you?** Before I moved my site to InMotionHosting, my site was hosted by another company. Their prices kept going up and up, I couldn't get my technical issues addressed, and the services they offered kept having more and more restrictions. **Official Response from Jana Thibodeaux:** > hanks for taking the time to share your feedback. It means a lot to hear that you have found our support team helpful and responsive. We understand your concerns about our new AI tool. It is designed to assist with common questions and improve response times, not replace our 24/7 human support team. We are still refining some processes and appreciate your patience as we continue improving the experience. We are confident these updates will ultimately lead to smoother and faster support interactions overall. ### 6. Great hosting option choice **Rating:** 4.5/5.0 stars **Reviewed by:** Andrew B. | Clinical Director and Owner, Mental Health Care, Small-Business (50 or fewer emp.) **Reviewed Date:** March 31, 2023 **What do you like best about InMotion Hosting?** The customer service continues to be amazing and is available all the time with a live human. **What do you dislike about InMotion Hosting?** Loading speed is always a scoring issue but it's less an issue with InMotion services and more with taking the time to fully optimize WordPress (which unfortunately requires more paid plugins than in the past). **What problems is InMotion Hosting solving and how is that benefiting you?** Affordable, quality web-hosting with a variety of plans and options to suit your needs. Excellent customer service and technical support. Consistent uptime with limited bandwidth drops during peak times. **Official Response from Jana Thibodeaux:** > Andrew, Thank you for taking the time to share your experience. It means a great deal to hear that our commitment to exceptional customer service has made a positive impact. We couldn't be more proud of our team and the dedication they bring to supporting our customers every day. We also appreciate your recognition of our uptime and reliability, especially during peak periods. Providing a stable hosting experience is a top priority, and feedback like yours reinforces the value of those efforts. Thank you for your continued trust and support. If you ever need assistance, please don't hesitate to reach out, we're always here to help. ### 7. Great Support from Talented Technical Specialists **Rating:** 5.0/5.0 stars **Reviewed by:** Viral M. | Software Architect, Computer Software, Mid-Market (51-1000 emp.) **Reviewed Date:** June 23, 2026 **What do you like best about InMotion Hosting?** They support with most talented technical specialist. Great support always **What do you dislike about InMotion Hosting?** We have faced database crashing issues & inMotion could not get it work 2 to 3 times in the past few years back but it is also a our responsibility that code should not be in that way so it wont happen. **What problems is InMotion Hosting solving and how is that benefiting you?** They solved multiple problems regarding high load, DNS, software setup. that helps in our productivity. **Official Response from Jana Thibodeaux:** > Thanks for taking the time to leave your feedback. We're happy to hear you have had positive support interactions. We agree that they are talented! Happy to be of service and able to assist as needed. We truly appreciate your ongoing support. ### 8. Complete and easy-to-use hosting service with everything integrated **Rating:** 4.5/5.0 stars **Reviewed by:** Axel U. | Software Engineer, Computer Software, Small-Business (50 or fewer emp.) **Reviewed Date:** December 08, 2025 **What do you like best about InMotion Hosting?** I like that it is a hosting service that integrates everything I need to work: corporate email, domain purchase and management, web hosting, and the ability to run Node applications or APIs without complicated configurations. The cPanel interface is intuitive and allows for quick management of sites, databases, and files. In my work, it becomes very practical to have everything centralized on a single platform that doesn't require much of a learning curve. **What do you dislike about InMotion Hosting?** What convinces me the least is that some advanced server customization options are limited. When I need more specific configurations, the only way is to use a rather basic web terminal, which makes more technical tasks take longer or require alternative solutions. It would be ideal to have more flexibility or more comprehensive tools for advanced adjustments. **What problems is InMotion Hosting solving and how is that benefiting you?** Solve the problem of having infrastructure scattered across multiple services. At my job, I manage domains, frontend, backend, APIs, and corporate emails, and before, I had to handle several different providers. With InMotion Hosting, I can centralize everything: domain registration, shared hosting, Node application deployments, database management, and email configuration. This reduces costs, simplifies daily administration, and allows me to deploy updates and projects more quickly and in a controlled manner. **Official Response from Jana Thibodeaux:** > Thanks for sharing your feedback. We're delighted to hear that InMotion Hosting has helped centralize your infrastructure and simplify your daily administration. Our integrated platform is designed to streamline processes, reduce costs, and facilitate efficient deployment of updates and projects. We appreciate your business and look forward to continuing to support your hosting needs. ### 9. Expert, Patient Support That Empowers Users **Rating:** 5.0/5.0 stars **Reviewed by:** Manage 2. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** June 23, 2026 **What do you like best about InMotion Hosting?** Expert and patient support and eager to empower the user to help themselves in the future. **What do you dislike about InMotion Hosting?** Would like better deals on renewed service subscriptions. **What problems is InMotion Hosting solving and how is that benefiting you?** Hosting powerful websites for clients. **Official Response from Jana Thibodeaux:** > Thanks for taking the time to share your feedback. We're pleased to know appreciate our hosting capabilities sna dour expert support. We also appreciate your feedback about renewal pricing. We understand that renewal increases can be disappointing, and we're continually looking for opportunities to provide additional value and evaluate our pricing. Feedback like yours helps inform those conversations. Thanks again for being a valued customer. ### 10. Excellent Hardware, Outstanding Support **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User | Small-Business (50 or fewer emp.) **Reviewed Date:** June 04, 2026 **What do you like best about InMotion Hosting?** I have a dedicated server with InMotion Hosting where I host multiple websites, and I've been really happy with the service. InMotion provides tremendous backend server support, and the hardware is excellent. The technical support is always prompt, courteous, and goes the extra mile. Additionally, I found the initial setup with InMotion Hosting to be very easy. **What do you dislike about InMotion Hosting?** I wish I didn't have to make an international call to speak with support. Is there a way to have a local number? **What problems is InMotion Hosting solving and how is that benefiting you?** InMotion Hosting provides tremendous backend server support with excellent hardware and prompt, courteous technical support that goes the extra mile. **Official Response from Jana Thibodeaux:** > Thank you for the feedback! We're thrilled to hear that you've had a positive experience with both our hosting infrastructure and support team. Providing reliable hardware, strong server performance, and responsive technical assistance is what we strive for every day. We truly appreciate your trust in InMotion Hosting and are grateful for the opportunity to support your success. Thanks for being part of the InMotion Hosting family! ## InMotion Hosting Discussions - [Are you happy with InMotion hosting?](https://www.g2.com/discussions/are-you-happy-with-inmotion-hosting) - 1 comment, 1 upvote - [View InMotion Hosting pricing details and edition comparison](https://www.g2.com/products/inmotion-hosting/reviews/inmotion-hosting-review-113646?section=pricing&secure%5Bexpires_at%5D=2026-07-14+11%3A45%3A51+-0500&secure%5Bsession_id%5D=c2c95e58-6ad8-4f96-9600-4986e9790089&secure%5Btoken%5D=05ed7341af6e2aa77309aaf775c6c963e77c166bce243d82281b8c9069bb33e1&format=llm_user) ## InMotion Hosting Integrations - [BoldGrid](https://www.g2.com/products/boldgrid/reviews) - [cPanel](https://www.g2.com/products/cpanel/reviews) - [Drupal](https://www.g2.com/products/drupal/reviews) - [GitHub](https://www.g2.com/products/github/reviews) - [Google API Analytics](https://www.g2.com/products/google-api-analytics/reviews) - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) - [Joomla](https://www.g2.com/products/joomla/reviews) - [MariaDB](https://www.g2.com/products/mariadb/reviews) - [Microsoft Outlook](https://www.g2.com/products/microsoft-outlook/reviews) - [MySQL](https://www.g2.com/products/mysql/reviews) - [phpMyAdmin](https://www.g2.com/products/phpmyadmin/reviews) - [Python](https://www.g2.com/products/python/reviews) - [Sprout Invoices](https://www.g2.com/products/sprout-invoices/reviews) - [Titan](https://www.g2.com/products/titan-titan/reviews) - [WHMCS](https://www.g2.com/products/whmcs/reviews) - [WooCommerce](https://www.g2.com/products/woocommerce/reviews) - [WordPress.org](https://www.g2.com/products/wordpress-org/reviews) ## InMotion Hosting Features **Support** - Technical Support - Multiple Website Hosting - Bandwidth Support - Knowledge Base Support **Set Up** - Customization - Ease of Installation - Speed **Customization** - Custom DNS name servers - Self branding - Bandwidth support - Flexible hosting plans **Performance** - Plugins and Theme support - Site management - Technical Support - Caching - Free Website Transfers **Performance - Cloud Web Hosting** - Caching - Intuitive Control Panel - Opering System - Server Redundancy **Security - Domain Registrar** - Advanced DNS management - WHOIS privacy protection - Two-factor authentication (2FA) **Agentic AI - Virtual Private Servers (VPS)** - Autonomous Task Execution - Adaptive Learning - Decision Making **Hosting Management** - Storage Limits - Bandwidth Allowance - Email Hosting - Control Panel Integration - CMS Support - Web Framework Support - E-Commerce Integration - File Management - Database Support - Security Tools **Free Resources** - Free Website Builder - Free Domain Name - Free Migration **Security** - Secure Socket Layer (SSL) Certificate Provision - Data Backup and Restoration - DDoS Protection - Malware Protection **Support** - Scalability - Backup and restoration - cPanel Management - Domain Reseller Account Support - Fully Managed Service - IP Addresses Support **Security** - Backup - Activity monitoring - Malware identification and removal - WAF and DDoS Protectiob **Support - Cloud Web Hosting** - Free SSL - Auto-scaling - Flexible Pricing - Cloud Web Hosting - Support **Convenience and automation - Domain Registrar** - Bulk domain management - Domain parking - Auto-renewal **Support** - Domain and Sub-Domain Support - Technical Support - Hardware Support **Free Resources** - Email - Domain - SSL Certificates **Security - Cloud Web Hosting** - Compliance and Certifications - Backup - Data Security **Support and service - Domain Registrar** - Knowledge base and tutorials - Domain transfer assistance - 24/7 customer support **Advanced management and features - Domain Registrar** - Email forwarding and hosting - Website builder integration ## Top InMotion Hosting Alternatives - [Hostinger](https://www.g2.com/products/hostinger/reviews) - 4.4/5.0 (806 reviews) - [A2 Hosting](https://www.g2.com/products/a2-hosting/reviews) - 4.4/5.0 (204 reviews) - [Hostwinds](https://www.g2.com/products/hostwinds/reviews) - 4.9/5.0 (419 reviews)