G2

Eduardo F.

Internet Marketing Consultant

Small-Business (50 or fewer emp.)

3/17/2022

"When our company moved away from a larger parent company"

5/5

What do you like best about Infor Interaction Advisor?

we had to find our own telephone solution. We have offices all over the country, so instead of using a cable TV package or something similar, I knew a feature-packed VOIP service was a must. While others offer similar features, I needed a company I could count on to help me through the technical end of setup because we are too small for our own IT department.Has seamless integration with Office 365 products. New versions, enhancements, and features come at no additional cost.It may well be in the top five customer service experiences I have come across. And these are complicated and deep issues that they help us with. But your staff knows your business and can solve problems at any time. Review collected by and hosted on G2.com.

What do you dislike about Infor Interaction Advisor?

This provided an inexpensive solution for our communication needs. It also allows us to assign phone numbers to employees' cell phones without using their personal data or phone usage. Review collected by and hosted on G2.com.

Recommendations to others considering Infor Interaction Advisor:

There are options to adjust the time before calls are routed to voicemail. You can create messages that play based on when the call is received (before/after hours, lunch, lockout). Staff members can even log into the system and work from home.but we found it to be incredibly useful. If there is ever a problem with a customer, we can simply review the call and have evidence to resolve the dispute. GTC offers unprecedented customer support. Review collected by and hosted on G2.com.

What problems is Infor Interaction Advisor solving and how is that benefiting you?

Don't get me wrong, it has good reports that are easy to see, but we need more detail for our call tracking and it's hard to figure out and piece together what reports we have access to to get what we need. We have to ask for a separate emailed list from one of our contacts, which I think could be annoying for the agent if they have to keep doing it every time we need it. Not very basic issues, but still some things I'd like to see. Review collected by and hosted on G2.com.