Case Management allows both HR and the employee to track their questions/issues/submissions, so that we all have the same information. It creates a history, a story - and anyone can always refer back. Review collected by and hosted on G2.com.

At the current moment, there's not much to dislike. Everytime we have a suggestion, Infor has been able to implement it. Our newest suggestion is to be able to format the text in the notes and resolution to the employee. Would help to be able to bold or higlight or bullet. Especially if we are to use the Resolution Template. If we could hightligh areas where the agent needs to change wording that meets the particular scenario with a person before closing a case - that would ensure that the right answer is being provided. Review collected by and hosted on G2.com.