# Influitive Reviews **Vendor:** Jigsaw Interactive **Category:** [Customer Advocacy Software](https://www.g2.com/categories/customer-advocacy) **Average Rating:** 4.4/5.0 **Total Reviews:** 396 ## About Influitive Influitive allows you to build a community of advocates and invite your customers, developers, partners, and employees to complete challenges, referrals, product reviews, social media posts, and more. As they complete these personalized challenges—which can be targeted to groups or individuals—they automatically earn points, badges, and levels to redeem professional perks and privileges. Easily visualize and report on all activities completed and the ROI of those activities, while integrating with your CRM and marketing automation platform to guide members through the entire customer journey. ## Influitive Pros & Cons **What users like:** - Users find Influitive to be **extremely user-friendly** , enabling easy interactions and seamless event management. (5 reviews) - Users highlight the **engaging community interaction** on Influitive, fostering meaningful connections and rewarding participation effectively. (4 reviews) - Users enjoy the **competition fun** of Influitive, finding it engaging and easy to create interactive challenges. (4 reviews) - Users love the **engaging interactivities** in Influitive, enhancing customer connection and satisfaction significantly. (3 reviews) - Users praise the **intuitive platform** of Influitive, facilitating easy connections and meaningful relationships with their audience. (3 reviews) - Customer Support (2 reviews) - Easy Setup (2 reviews) - Experience (2 reviews) - Users enjoy the **engaging gamification** of Influitive, enhancing customer interaction through fun activities and rewards. (2 reviews) - Helpful (2 reviews) **What users dislike:** - Users report encountering **bugs** in the program that can hinder reporting and overall performance. (2 reviews) - Users feel the **limited features** like the mobile app and notification systems could use significant improvements. (2 reviews) - Users feel that **missing features** , like a global search and improved mobile app, limit the platform's potential. (2 reviews) - Users find the **reporting difficult to navigate** , noting bugs and a need for better support and clarity. (2 reviews) - Users report encountering **software bugs** that hinder functionality and require significant time to resolve. (2 reviews) - Technical Issues (2 reviews) - Difficult Navigation (1 reviews) - Formatting Issues (1 reviews) - Formatting Limitations (1 reviews) - Limited Content (1 reviews) ## Influitive Reviews ### 1. Lost a Customer **Rating:** 0.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** August 12, 2024 **What do you like best about Influitive?** Gamification, Customer Engagement and Networking. **What do you dislike about Influitive?** Since Influitive was acquired, we have experienced tremendous challenges with the platform and lack of support. We no longer have a dedicated Customer Success rep (who we used to meet with biweekly) and the amazing Support team has been replaced with a chatbot. Super dissapointed. **What problems is Influitive solving and how is that benefiting you?** Before the acquisiton Influtiive offered a great user experience for customers with a very fun and rewarding platform for community engagement and content amplification. However the UI has become difficult to work with and there is a lack of respect for customers. Support questions go unanswered, causing communication issues between me as the admin, and OUR users of the platform. Will not be renewing. ### 2. Updated due to JigSaw Acquisition - Influitive used to be The Platform to Empower Connections **Rating:** 0.0/5.0 stars **Reviewed by:** Kristen K. | Mid-Market (51-1000 emp.) **Reviewed Date:** December 06, 2023 **What do you like best about Influitive?** Prior Review dated Dec 2023: The platform incorporates gamified activities/challenges that encourage participation. This makes the community experience enjoyable and motivates members to contribute, share insights, and support one another actively. The reporting and dashboard tools provide valuable insights and enable us to make data-driven decisions. Influitive also has many integrations to assist with tracking advocate activity and assisting in generating visibility for the community. (This sentence is now past tense as of Jan 2024, but prior to the Jigsaw acquisition, Influitive had excellent support, and I loved working with their CSM team.) **What do you dislike about Influitive?** Updated as of 1/25/2024: While the platform is the same and the "What I like best" comments are still valid, at this point, you also have to consider Customer Support, which used to include a CSM whom you would meet with at least once a month. This is now a paid service. If you opt out of a managed services plan and need support, you have to utilize their AI chatbot, and if you are still having issues, you then submit a support ticket after using the AI chatbot. Before the acquisition, my support tickets were completed within 24 hours. I have a ticket right now for a simple email update that is going on for 4 business days. All of the support and managed services have been outsourced through a 3rd company (Crossover) that sits under the ESW umbrella. They allege that they have 24-hour support, but I have only been receiving messages at 11pm PST. When I reply, I am waiting another day for the response or next question. Research more on ESW, Trilogy and the CEO Liemandt. In a Forbes article it is stated that "Crossover is running the cloud equivalent of a software sweatshop". Liemandt's goal is to turn his "workers" into algorithms and human CPUs. If you are looking to purchase Influitive for the first time, I caution you. Reach out to other users, there is a LinkedIn Group and many fellow Community and Customer Marketers are on various Slack Groups. **What problems is Influitive solving and how is that benefiting you?** Influitive helps build an engaged customer community that drives referrals, retention, online reviews, testimonials, customer content, cross sell/upsell, collect feedback and more at scale. We can target the right audience with the right ask or opportunity. ### 3. Satisfying gameification; limited UX **Rating:** 3.5/5.0 stars **Reviewed by:** Sierra W. | Advocacy Marketing Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** November 30, 2023 **What do you like best about Influitive?** Influitive's gameification capabilities set it apart as a community platform. The points, leaderboards, and automated rewards make it an easy experience for customer advocates to engage with. I love the way Influitive allows me to automate my workflow by inviting customers to handraise for marketing opportunities instead of constant emails back and forth. **What do you dislike about Influitive?** The UX experience on Influitive leaves much to be desired. The platform's code could use an overall refresh. Customization for UX and layout is limited. As a generator of UGC content, it would be a much more useful platform with a better content repository. **What problems is Influitive solving and how is that benefiting you?** Influitive helps automate customer advocacy requests and helps to drive customer engagment across our community. The built-in gameification and tracking metrics help us keep track of our advocates and ensure they are recognized and rewarded. ### 4. The clear leader in Customer advocacy platform space, and for good reason **Rating:** 4.5/5.0 stars **Reviewed by:** Dean S. | Global Customer Advocacy Program Lead, Enterprise (> 1000 emp.) **Reviewed Date:** June 14, 2023 **What do you like best about Influitive?** Flexible, customizable platform for building an engaging customer advocacy program. **What do you dislike about Influitive?** Customers who belong to more than one Influitive program can sometimes have problems logging in. **What problems is Influitive solving and how is that benefiting you?** Influitive helps build an engaged customer community that drives referrals, retention reviews, references, and cross-sell/up-sell opportunities AT SCALE. Previously, our customer advocates were scattered across the organization in the hands of several people (sales, customer success, etc.). Influitive enabled us to bring them together in one place where they could be nurtured and supported in an informal environment. We educate them, offer support, have fun, ask questions, and get feedback, all while building their professional and personal profiles. This allows us to strategically pull "asks" from them. The right customer, with the right profile, for the right ask and the right time. ### 5. Great vendor! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Mid-Market (51-1000 emp.) **Reviewed Date:** December 20, 2023 **What do you like best about Influitive?** The support and customer success I've received working with Influitive is top notch! It's been a huge factor in my success so far. The product helps me engage my customers and advocates on a daily basis. The gamification sets it a part from other platforms I've used in the past. I've been to a few industry events this year, and it was great to meet the team members they sent to those events. **What do you dislike about Influitive?** One thing I hope to improve next year is my reference program and integration with salesforce - hopefully Influitive can get me closer to these objectives. **What problems is Influitive solving and how is that benefiting you?** It can be challenging to engage customers in my industry, as well as get acts of advocacy and content from them. The Influitive platform is like a bucket you can send your customers to in order to feed them your educational and support resources. Over time, the Influitive platform has helped me find customers that were willing to volunteer for reference calls and case studies. ### 6. Love Influitive, love the community, love the support/team! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** December 16, 2021 **What do you like best about Influitive?** To be honest, this is my first company that I have worked in a Customer Marketing & Advocacy role. So Influitive is the only customer community I've ever known, but it's the only one I'll ever need. The platform is intuitive that I was able to quickly understand it and engage with our customers. I also love the ideas and support that I receive from being in Influitive's community! That along with the incredible support from our account and support teams have been critical to ensure we understand and are leveraging all aspects of Influitive. **What do you dislike about Influitive?** No complaints from me. They are integrated or have extensions to all of the other marketing tech stack, so we have no complaints there! **What problems is Influitive solving and how is that benefiting you?** There was a brief time that our invitations were needing to be manually pushed through and there was a SalesForce block, but the support team was on it and helped troubleshoot very quickly and stay in contact with updated along the way. ### 7. Fantastic platform, amazing support team and great community! **Rating:** 4.5/5.0 stars **Reviewed by:** Alexandra C. | Partner Marketing Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** August 24, 2023 **What do you like best about Influitive?** The support team and my CSM are super helpful and very quick whenever I need something or have any questions. I also like the integrations with different platforms such as SFDC and appreciate that Influitive is constantly improving, adding new features, and asking for feedback from customers. It's easy to use and it's a good place for our members (partners) to interact and share knowledge. **What do you dislike about Influitive?** I wouldn't say that there's something I dislike but rather that there are features that can be added for a better experience. Having the SFDC-Influitive mapping was a bit difficult in the beginning but we fixed that in collaboration with our internal IT team and Influitive's Support and Engineering teams. **What problems is Influitive solving and how is that benefiting you?** Influitive is helping us to get closer to our partners and to understand how we can support them better. It allows our partners to know each other, share knowledge, and learn more about our products while having fun and earning points. ### 8. Always innovating, great customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Ting Mei C. | Advocacy Manager, Enterprise (> 1000 emp.) **Reviewed Date:** December 05, 2023 **What do you like best about Influitive?** Influitive is, well, intuitive to use. I haven't used other tools for comparison, but it's been easy to replicate challenges, engage, and reward your advocates. They take your suggestions into account and are always improving the feature functions. Customer support teams are quick to respond and CSMs try to provide ideas to help raise your program to the next level. **What do you dislike about Influitive?** As with any tech, glitches sometimes happen and it may take some time figure out why and fixes for them. **What problems is Influitive solving and how is that benefiting you?** It scales our customer advocacy program and enables us to engage, activate, and reward our advocates. ### 9. Customer Advocacy Powerhouse **Rating:** 5.0/5.0 stars **Reviewed by:** Abigail B. | Mid-Market (51-1000 emp.) **Reviewed Date:** December 08, 2023 **What do you like best about Influitive?** Aside from the stellar technology, the highlight of working with Influitive has to be the people who power the company. I'm supported every step of the way by my CSM, account manager, and any other internal team I get to work with. My company hosts fairly complex online summits/events, Influitive makes it so easy to transfer assets + information to and from our main hub <> event hubs. **What do you dislike about Influitive?** I wish reporting was a bit easier to navigate. There is a TON of great information to sift through, but the UX within the reporting could be better. **What problems is Influitive solving and how is that benefiting you?** As client marketer, the challenges I face daily are how to successfully turn clients into shining advocates. Influitive is the perfect spot to wrap all initiatives into one; community, references, referrals, events, webinars, etc. ### 10. A one-stop shop for all things customer advocacy! **Rating:** 5.0/5.0 stars **Reviewed by:** Brittany F. | Customer Advocacy Marketing Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** August 03, 2023 **What do you like best about Influitive?** Influitive is the only platform you need to build an efficient advocacy hub for customers. Through the platform, we have been able to connect with customers, allow them to provide us with product and company feedback, facilitate discussion groups, and create fun challenges, which are all gamified. It allows us to build our advocacy initiatives right into the platform, including the option to participate in case studies, speaker opportunities, testimonials, CABs, and more. The UI is fantastic and the support team is great. **What do you dislike about Influitive?** Nothing at all! There are regular improvements, the account team is fantastic, issues are resolved quickly, and the product team communicates updates regularly. **What problems is Influitive solving and how is that benefiting you?** Influitive has allowed us to become closer to our customers and enhance our outreach. It's a fantastic tool to not only bring our VIP customers and advocates into a community where they can interact with their peers, but also provides them an opportunity to participate in our advocacy initiatives and receive constant updates about our product from our team. I find the engagement is fantastic and we wouldn't have been able to have the insights we do without this platform. ### 11. The best in class for Advocacy and Community technology **Rating:** 5.0/5.0 stars **Reviewed by:** Michael G. | Customer Advocacy Program Manager, Enterprise (> 1000 emp.) **Reviewed Date:** August 02, 2023 **What do you like best about Influitive?** Influitive is has by far the most useful features/functionalities when it comes to building an advocacy program or community. Their interface is intuitive and their reporting is in depth. Support has been incredible and they're always pulling us into ways to get more value from our program at no extra cost. **What do you dislike about Influitive?** To make way for newer features, some old features could do with a lick of paint and there are some seemingly obvious things that could improve like being able to select all in a challenge view, but that being said I have no doubt that they're already looking to improve with the chat feature getting a huge overhaul recently among other older features seeing new light. **What problems is Influitive solving and how is that benefiting you?** Influitive gives us a way to engage with our community. It helps us to identify potential promoters of our product, reward those already doing so and seamlessly report on every activity whereever they are in their advocacy journey. Influitive is also helping us to understand our customers more with tools to survey our customers or target them with content relevant to them specifically. We gather speakers, references, reviewers and beta testers among a lot of other things at a few clicks of a button and our advocates are extremely engaged. ### 12. For best ROI, have a FTE to support platform **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** November 30, 2023 **What do you like best about Influitive?** What I like best about the Influitive platform is the ability to customize and brand it to look like our company. It also provides a way to communicate with and stay in front of customers outside of our marketing automation and customer relationship management platforms. Yet, it is integrated to both. **What do you dislike about Influitive?** There are elements that are overly complex, like understanding acts of advocacy with multiple fields. Some areas are lacking in functionality, like when segmenting based on behavior, there are few options like "before" and "in the last" instead of also having a date range, after a sjpecific date,etc. **What problems is Influitive solving and how is that benefiting you?** Influitive gives us a way to communicate with our customers and a way to connect our customers to senior leaders and product management. ### 13. Reviewing Influitive's efficacy for higher ed **Rating:** 4.0/5.0 stars **Reviewed by:** Joohee S. | Mid-Market (51-1000 emp.) **Reviewed Date:** December 02, 2023 **What do you like best about Influitive?** Gamification, customer support, integration with rewards partners **What do you dislike about Influitive?** missing automation for google reviews, fb recommendations, and quora answers, missing integration with MS Dynamics **What problems is Influitive solving and how is that benefiting you?** Influitive has created a platform for our student ambassadors to help spread the word about the brand in a fun, rewarding way. We've recognized students who have influence in their circles and who are interested in helping the brand, and have been engaging with them to benefit the brand. ### 14. One Stop Shop to Nurture Your Brand Advocates **Rating:** 5.0/5.0 stars **Reviewed by:** Kenzie H. | Head of Customer Marketing, Financial Services, Mid-Market (51-1000 emp.) **Reviewed Date:** June 06, 2023 **What do you like best about Influitive?** The referral program and technology Influitive offers outshined all other vendors we reviewed. They automate the backend workflow and integrate with Salesforce. This makes it super easy for us to track all leads and follow up as quickly as possible. You also can customize individual referral pages based on specific campaigns you are running. Secondly, Influitive's segmentation capabilities are incredible–basically endless! We can ensure that all of our advocates are getting a unique, tailored experience because of our detailed segmentation. **What do you dislike about Influitive?** There is not much to dislike about Influitive! Our experience has been great so far (client for over a year). I will say I would like to see more frequent product feature updates! Sometimes it feels a bit stagnant. **What problems is Influitive solving and how is that benefiting you?** Influitive is helping us power our customer advocacy program by providing them with a centralized location to perform acts of advocacy. We have seen a 300%+ ROI thus far. ### 15. Easy to use platform, supportive company and great community of users **Rating:** 4.5/5.0 stars **Reviewed by:** Kara M. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 01, 2023 **What do you like best about Influitive?** The company itself is always trying to grow and make the platform better for their customers. They are VERY engaged with their customers and I have been an influitive customer at THREE companies so far. Their commitment or engagement doesn't change based on what company you are with! **What do you dislike about Influitive?** There are times where I just want a fast answer and wish I had a quicker way to figure it out. They have all sorts of discussions, FAQs, etc so its all there! I know a CSM can't be your support but wish I wasw able to quickly chat with them and ask a question. I also don't have the relationship with the CSM like my manager does. But overall not much I can say about disliking Influitive. **What problems is Influitive solving and how is that benefiting you?** We do not have a great relationship with our customers. Right now our sales reps are the only ones with a relationship, so influitive is giving us better access to them and also helping us foster that relationship. ### 16. Easiest way for our customers to engage with each other **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in E-Learning | Mid-Market (51-1000 emp.) **Reviewed Date:** August 01, 2023 **What do you like best about Influitive?** Easy to set up for us as admins and an easy to navigate UI from a community member standpoint. Influitive has allowed us to run more effective engagement campaigns and provide resources from one source as opposed to separate CSM outreach, but our CSMs also love the ability to connect with all of their customers at once. Having access to Influitive's own VIP community and webinars has helped not only me as an admin, but a lot of our Marketing team find new and creative ways to connect. **What do you dislike about Influitive?** While there have been a few performance struggles, their move to an updated code base is showing much improvement. We'd love to see a bit more customization options that don't require HTML/CSS. **What problems is Influitive solving and how is that benefiting you?** Our outreach to customers required a lot of getting on the right page internally but Inlfuitive has streamlined our ability to connect with our customers more organically and gives our customers a direct way to connect with each other. ### 17. Great tool with a wonderful support team! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** August 01, 2023 **What do you like best about Influitive?** It's fun, really helps boosts engagment and is easy to customize and taylor to your needs and what your goals are. Easy ways to make challenges, award points, and more. **What do you dislike about Influitive?** We were doing a hub cleanup and somehow triggered a lot of the targeting and such to go wrong. We got a lot of help from the team, however it would have been nice if they could have just reverted back to the old setup vs us having to work with them to get everything put back together again. **What problems is Influitive solving and how is that benefiting you?** Helps us get to know our partners more which in turn is a huge benefit for us. We are able to know what they're interests are, how we are doing, and what we can improve upon. It also is a great way to share new information such as new assets. We host out partner toolkit within Insiders and that is one of our greatest assets. ### 18. Influitive is a great tool for engaging advocates in our activities in a fun and light-hearted way. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** August 04, 2023 **What do you like best about Influitive?** With a simple and intuitive interface, it allows us to share the latest company news, engage our customers in activities, and learn more about their habits, preferences, and feedback on our products and events. **What do you dislike about Influitive?** There is nothing I don't like, I just think it could be refined especially in the management of channels, challenges and groups in the back office. The inability to delete old groups and campaigns that are no longer used is a limitation, but one that can be solved simply by improving the functionality. Overall, it is a very good tool. **What problems is Influitive solving and how is that benefiting you?** Influitive allows you to share news about business, product, events, and more in an easy and fun way. It is used by our advocates as a social network where they can find all the latest news and be able to connect with their peers. ### 19. Influitive is a great platform that is constantly making improvements! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Enterprise (> 1000 emp.) **Reviewed Date:** August 08, 2023 **What do you like best about Influitive?** The team at Influitive is responsive, caring, and helpful. I love that our team meets with our Influitive representative on a regular basis, ensuring that questions get answered quickly, and also pushing us to think about how we can continue to leverage the platform for our particular goals and audience. **What do you dislike about Influitive?** I think for right now, there are some sections of the administrative side that are a little clunky, in terms of finding settings or reporting. However, there has never been anything that was impossible to find or build when speaking to my rep about our business needs. **What problems is Influitive solving and how is that benefiting you?** We run a student ambassador program and it's very easy to use the Influitive platform to help gamify and engage the students. In particular, I like that students have the control of which challenges they complete. ### 20. Influitive Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Geetika G. | Associate, Market Research, Enterprise (> 1000 emp.) **Reviewed Date:** March 02, 2023 **What do you like best about Influitive?** Influitive provides an interactive platform for learning, personal development, and networking, coupled with the added benefit of receiving rewards for each participation. **What do you dislike about Influitive?** Everything is going well for me so nothing as of now. **What problems is Influitive solving and how is that benefiting you?** Creating an interactive platform for customers. ### 21. Influitive is an interactive platform for your customers! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** August 08, 2023 **What do you like best about Influitive?** It's a great way for cusotmers to interact, helps you pinpoint advocates for speakers, case studies, etc and is fun! Customers are able to earn points for their activites which keeps them engaged and coming back. They can redeem those points for rewards and Influitive is easy to navigate for everybody. **What do you dislike about Influitive?** There isn't much I dislike. I think it's pretty easy to navigate on the back end and has a good end user experience. Sometimes the integrations can be tough to set up and sync but customer service is quick to respond. **What problems is Influitive solving and how is that benefiting you?** We wanted a way to reward our advocates in a meaningful way. This enables us to interact with them, provide them opportunites to volunteer for advocacy activies as they have time and engage together for networking or product help. ### 22. Great platform for developing advocacy **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) **Reviewed Date:** August 03, 2023 **What do you like best about Influitive?** It's systematic. There is a process and flow to how things are interconnected. Having a great CSM work with me to bring out the best components of the hub has been a very constructive and useful use of our CX dollars. **What do you dislike about Influitive?** Customization is hard. I would like to have more control over the look and feel of the templated challenges. It would be helpful to have are more generic wireframe of challenges available that could suit my audience instead of trying to adapt a fixed theme to them. **What problems is Influitive solving and how is that benefiting you?** It helps to be able to listen to our customers and develop those who are willing to be advocates for our company through sharing their stories, providing product feedback, and being available as customer references. ### 23. A better platform for hosting your customer community **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) **Reviewed Date:** November 30, 2023 **What do you like best about Influitive?** The gamification keeps our members engaged and interested in coming back to the forums and activities. **What do you dislike about Influitive?** Some of the edits/admin tasks have to be performed by the company. It's sometimes frustrating from an admin view when it is a tweak that would help us a bunch. **What problems is Influitive solving and how is that benefiting you?** It is an additional listening post for the company and a source for raising and growing customer advocacy. ### 24. One stop shop for all things Advocacy! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** December 17, 2021 **What do you like best about Influitive?** The Account Manager assigned to us is awesome. The platform offers a variety of features that help our advocates stay engaged and enjoy learning and earning all within a fun platform. It's easy to use for admins and users. The integration works hand in hand with our CRM so it's seamless to share invites and add advocates to the platform. **What do you dislike about Influitive?** I won't want to say I dislike things on the platform, but the reporting could be better. We often come across bugs and report them to support. Ah yes, the mobile app for users needs work, lots of work, it's pretty redundant! Other than that the platform is an asset to have. **What problems is Influitive solving and how is that benefiting you?** Our core goal is to give clients a learning platform that also helps engage them and keep them up to date with the latest updates. Reaching out to advocates, gathering referrals and references, and simply making a user feel valued is what we are solving with Influitive. ### 25. Influitive is a great business partner **Rating:** 4.5/5.0 stars **Reviewed by:** Sue R. | Senior Manager - Customer Marketing and Advocacy, Enterprise (> 1000 emp.) **Reviewed Date:** May 26, 2020 **What do you like best about Influitive?** Connecting directly with our community users to provide information and to obtain feedback from them. **What do you dislike about Influitive?** An improved campaign library to use in our community that will help us reach our community and company goals. **Recommendations to others considering Influitive:** If you're looking to build an exclusive online community, Influitive is a great company to work with. We have a dedicated Customer Success Manager that we meet with monthly to discuss our success plan. The leadership team is accessible and listens to our questions and feedback. They are a responsive company and I believe they are continuing to build a world-class community platform. **What problems is Influitive solving and how is that benefiting you?** Influitive allows us to connect directly with our product users. We can provide updated product information, news, webinars, blogs, and other company resources. Our community members provide us fast feedback to surveys, bid requests, product insights, and more. Community members can pick and choose when and if they want to respond and participate. It's a win-win scenerio for our company and our community members. ### 26. Influitive - THE platform to drive loyalty and advocacy **Rating:** 5.0/5.0 stars **Reviewed by:** Huw W. | Post-Sales Marketing Manager, Enterprise (> 1000 emp.) **Reviewed Date:** July 09, 2021 **What do you like best about Influitive?** There's not a lot not to like! We're about 2 years into our journey with Influitive, and, despite achieving so much, we have a load more to do. The platform is excellent, with all the functionality we need to engage our customers and deliver value to the business. We have seen huge success in the generation of peer reviews (including on G2), gathering product feedback, driving event registration, amplifying our social channels, developing a reference group, and so much more. Not to mention the deepening of our relationships with our customers. The Influitive team is super-helpful and full of excellent advice, drawing on their years of experience. There's always someone available to help, at most hours of the day. **What do you dislike about Influitive?** Genuinely, nothing! There's very little to dislike about Influitive. The team responds quickly to feedback, and I'm hopeful that we'll continue to see regular improvements. **What problems is Influitive solving and how is that benefiting you?** Influitive is helping us to get closer to our customers and to understand how we can serve them better. It' allows us to deepen our relationships through humanizing our interactions and having a load of fun along the way. The business is benefitting hugely through the acts of advocacy that our members undertake. As one example, we've earned a truck load of G2 badges due to the volume of reviews that our members have written. ### 27. Great loyalty club tool **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Accounting | Mid-Market (51-1000 emp.) **Reviewed Date:** November 30, 2023 **What do you like best about Influitive?** I really like how easy it is to creat challenges and how visually aestheic the platform is. I also like that you can schedule reports to the team. **What do you dislike about Influitive?** It is quite complex to build reports in the platform. **What problems is Influitive solving and how is that benefiting you?** It helps to reward customers for performing useful activities and building a better customer relationship. ### 28. Influitive review **Rating:** 5.0/5.0 stars **Reviewed by:** Delina B. | Enterprise (> 1000 emp.) **Reviewed Date:** August 01, 2023 **What do you like best about Influitive?** My favorite thing about Influitive is how it is easy to navigate the program, connect with individuals using the program, and find ideas on content I can make for my program **What do you dislike about Influitive?** Personally for me there is not much I don't like about Influitive. **What problems is Influitive solving and how is that benefiting you?** For our team we are trying to build customer engagment. Our program is in the beggining stage of launch so I can not speak to accuratly on how it is benefiting me. ### 29. Great platform for customer advocacy **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Enterprise (> 1000 emp.) **Reviewed Date:** November 10, 2022 **What do you like best about Influitive?** Interact with your customers and reward them for acts of advocacy. Great tool for cross-sell and up-sell. **What do you dislike about Influitive?** Not much! I do wish reporting or metrics were easier to understand **What problems is Influitive solving and how is that benefiting you?** Influitive solves the problem of keeping in constant contact with customers and offering them valuable content. ### 30. Highly Recommend! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Education Management | Enterprise (> 1000 emp.) **Reviewed Date:** December 05, 2023 **What do you like best about Influitive?** I love how easy it is to customize and cater Influitive directly for my company! **What do you dislike about Influitive?** It takes some learning curves to understand how to create challenges and targeting **What problems is Influitive solving and how is that benefiting you?** It's helping us cateorgize communication as well as marketing tools in one place! ### 31. Influitive is the way to go! **Rating:** 5.0/5.0 stars **Reviewed by:** Tiffany H. | Senior Customer Loyalty Manager, Enterprise (> 1000 emp.) **Reviewed Date:** August 01, 2023 **What do you like best about Influitive?** If you are looking for a fun and engageing tool for your customer base, Influitive is the way to go! The team is very knowledgeable and super helpful, plus the platform is easy to use! **What do you dislike about Influitive?** There is nothing to dislike, they are wonderful in every way! **What problems is Influitive solving and how is that benefiting you?** We use Influitive to link all of our customer communities together with one log in and one rewards platform. ### 32. Influitive helps us scale our advocacy efforts! **Rating:** 4.5/5.0 stars **Reviewed by:** Nataly B. | Advocate Marketing Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** August 11, 2023 **What do you like best about Influitive?** It allows us to connect with our customers on a larger scale, as well as personalize their experiences. It integrates with Salesforce, Marketo and Printfection, which allows for a more seemless experience for us. **What do you dislike about Influitive?** I wish their dashboard reports were more customizable/I didn't have to depend on the the Influitive team to create them/edit them. **What problems is Influitive solving and how is that benefiting you?** Its allow us to gamify our customer advocacy efforts, and offer customers swag/rewards they're genuinly interested in. Its been great for driving customer reviews, for generating customer engagement in our Customer Community, as well as drive employee engagement in our social pages. ### 33. Lots of work on the backend, but very useful **Rating:** 4.0/5.0 stars **Reviewed by:** Ramey M. | Marketing Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** August 03, 2023 **What do you like best about Influitive?** Their team is very helpful and responsive. This platform has a lot of features and automation that can be tasking to set up. but are well worth it. Their team also does a great job of helping out. **What do you dislike about Influitive?** In my personal opinion, the learning curve is higher than expected. But, worth it. **What problems is Influitive solving and how is that benefiting you?** Turning our customers into advocates, and lead generators. ### 34. Must-have tool for managing a customer advocacy program **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** September 02, 2022 **What do you like best about Influitive?** -Incredible implementation, on-boarding, and customer success team -Just an absolute must-have for a customer advocacy program -Makes it easy to start & launch a program **What do you dislike about Influitive?** -Accessibility could be better (no alt text options, etc) -Some of the interface is a bit clunky - for example, you can't clone rewards, so lots of inputting similar information and it takes a long time **What problems is Influitive solving and how is that benefiting you?** Starting, launching, and managing a customer advocacy program - it would truly not be possible without this tool. We were going to start from scratch and I'm so thankful we chose Influitive! ### 35. Great platform! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** August 08, 2023 **What do you like best about Influitive?** It's extremely userfriendly especially since this is my first time using this platform. Creating challenges/discussion boards are fun, easy and have great features. **What do you dislike about Influitive?** The downsides for me when using influitive is the formating options sometimes. Usually when I try and get things to look even (wording, spacing etc.) it sometimes doesn't come out 100% how I'd like it to. **What problems is Influitive solving and how is that benefiting you?** I help manage the community so influitive is providing a great place for community members to interact with each other and the company, products etc. as a whole. ### 36. Great for light-weight interactions, more challenging to have in-depth conversations **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** March 13, 2023 **What do you like best about Influitive?** I find Influitive ideal for outreach to customers with a quick feedback questions (using the polls), or to use a challenge to give them that little nudge and join the conversation on a thread. I should probably use a quiz to ensure they've read the post more often. **What do you dislike about Influitive?** I find it harder to have in-depth conversations using the forums (and to keep an eye on them/put private notes against them to share with colleagues). It would be great if in the forums there were also a snipped to include a (part of) a content page. **What problems is Influitive solving and how is that benefiting you?** For me it allows to easily reach out to our most engaged customers and partners with: * short updates (regarding the content or workings of the ideation portal) * requests for feedback on content submitted on the ideation portal It also serves as a temporary home for the documentation around the ideation portal. **Official Response from Alex Ruddock:** > Thank you for taking the time to review Influitive. First, we’re glad you find our platform effective for sourcing qualitative insights from your customers. Second, your feedback about enhancing the in-depth conversation capabilities on our forums is appreciated. We understand the need for the additions you mentioned and will certainly consider these for future updates. Your insights are invaluable in helping us improve. We’d love to find some time to dive deeper into it with you to better understand your experience and expectations. Please let us know how to best facilitate that conversation. Again, we’re delighted that Influitive is helping you engage with customers and partners effectively and serves as a hub for your documentation needs. Thanks again for your time and feedback. ### 37. Great online platform for community and Customer Advocacy collaboration **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** August 03, 2023 **What do you like best about Influitive?** Influitive allows you have a one-stop shop collaborative portal for all your customer marketing and Advocacy needs. This is in the form of messaging boards, discussion forums and gamification features such as leaderboards. **What do you dislike about Influitive?** A number of integration features are easy to use but many of these cost extra. There could be more material on extending the art of the possible within the Platform **What problems is Influitive solving and how is that benefiting you?** One platform that brings all our advocates and advocacy communication, in addition to the onboarding and welcoming of Advocates. ### 38. A fantastic tool for managing our advocacy communities **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** May 05, 2022 **What do you like best about Influitive?** I absolutely love how easy Influitive is to use! I feel like I was able to get the hang of the software within a week or so, though I'm constantly learning about new features. It's so easy to build challenges and get them to the right audience, and I love the way we can customize how our hub looks to end users. Overall I appreciate how easy it is to use because this software is a key function of my job. We get great feedback from our customers as well about how they enjoy using our Influitive hub. **What do you dislike about Influitive?** Sometimes searching for information can be tricky. It's usually only specific use cases but sometimes I'll find myself saying, "gosh, I wish there was an easier way to find xyz piece of information." Also, the reporting functionality was a bit tricky to understand but luckily we have an awesome CSM that took time to walk me through it. There are also bugs from time to time, but what can you do - that's every software. **What problems is Influitive solving and how is that benefiting you?** It provides a really streamlined way to learn more about our community members, both personally and professionally. It's a great way to collect feedback about our products so that we can provide that feedback to the right team. I also love how it makes it easy for us to find customer references when we need them. ### 39. User friendly, efficient and fun **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in E-Learning | Mid-Market (51-1000 emp.) **Reviewed Date:** November 08, 2022 **What do you like best about Influitive?** Influitive helps us to identify advocates and leverage their customer stories for new acquisition marketing strategies, as well as uncover customer likes and dislikes faster and easier, allowing us to be agile with our product development and messaging. **What do you dislike about Influitive?** I do wish the software email interface was more evolved. Currently, it's a bit basic and does not have segmentation capabilities. But we can export member lists and explore the Marketo integration. **What problems is Influitive solving and how is that benefiting you?** Influitive has helped us form a deeper connection with a persona segment that we would otherwise not be able to target with traditional marketing efforts. With Influitive, we can increase adoption by delivering product updates and fundamental knowledge in a fun and engaging way. **Official Response from Rob Ayre:** > Thanks for the review! Love that you're finding it easier to identify those customer stories and they're making an impact on your marketing strategies! ### 40. Great Platform **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Human Resources | Mid-Market (51-1000 emp.) **Reviewed Date:** December 15, 2021 **What do you like best about Influitive?** I like that we can share what is going on at our company while also rewarding our clients/employees for their feedback and participation. It's a great way to collect feedback and have our employees interact especially during COVID **What do you dislike about Influitive?** We ran into some issues with our reporting this year that took quite a while to fix, I think there are still a few bugs that could work better, and also having knowledgeable people available to help and give ideas on how to better our platform **Recommendations to others considering Influitive:** Be prepared for slow buy-in, but after that I think it would be beneficial for most companies to increase their engagement whether it be from customer or employees **What problems is Influitive solving and how is that benefiting you?** It allows us to have a more "personal" connection with our clients, and I think it sets up apart from our competitors when it's used properly. There is a challenge to get people to buy in, but after that I think it works great. ### 41. Influitive's solution and customer facing team is extremely unprofessional and disappointing **Rating:** 0.0/5.0 stars **Reviewed by:** Ortal G. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 14, 2023 **What do you like best about Influitive?** They have great marketing, but the product is lagging behind the advertisement. They have an external implementation team who does great work. **What do you dislike about Influitive?** The customer-facing team, as well as the product team are not supportive of most of the customer's requests. They mainly deflect issues away and are not willing to commit to making much-needed changes. Even the extra charge requests take several months to complete, at very high costs. **What problems is Influitive solving and how is that benefiting you?** We wanted to create a customer community with their tool - leveraging the discussion board and activities (challenges) to gain traction, as well as include knowledge material for references. The search capability in not user friendly and it's very complicated to find the relevant article or discussion topic. To create a proper gamification you need to manually duplicate each of the activities. Overall, there are minimal and cumbersome workflows and most of the work is manual. **Official Response from Alex Ruddock:** > Dear reviewer, Thank you for taking the time to provide candid feedback about your experience with Influitive. It is unfortunate and atypical, and we sincerely apologize for the challenges you have encountered. We take customer feedback very seriously and are committed to constantly improving our product and services. We have shared your feedback with the relevant teams to ensure that we address your concerns and make the necessary improvements. We understand that the search functionality and repetitive workflows have caused frustration and inconvenience. Our team is constantly working to improve these and other features to ensure that our product meets the high standards of all our customers. We hope we can regain your trust in our product and services and win back your business. Please contact anyone on our team if you have further questions or concerns. Thank you again for your feedback. ### 42. Must-have platform for delighting and creating customer advocates **Rating:** 5.0/5.0 stars **Reviewed by:** Rachel T. | Senior Marketing Content Manager, Enterprise (> 1000 emp.) **Reviewed Date:** November 16, 2022 **What do you like best about Influitive?** Influitive is a must-have platform for advocacy customer marketers experiencing this challenge: I need a better way to show my happy customers they're appreciated. Influitive is an intuitive, customizable platform with integrated analytics that allows marketers to invite and nurture customers (and prospects) to an exclusive rewards experience where they can complete activities and network with like-minded colleagues to gain points. No matter the industry, marketers will find that Influtive will help you turn happy customers into ecstatic ones and provide an easy way to collect quick customer insights. **What do you dislike about Influitive?** The contrast between the admin and member experience can be a bit jarring and I often find myself viewing things from the Member POV when building out new content since the admin is designed with less UX in mind. Sometimes I feel like the organization is a bit clunky and with the sheer amount of challenges and discussion boards we have, it can be hard to search for past content without remembering the exact name or downloading an offline report. **What problems is Influitive solving and how is that benefiting you?** In my role, Influtive helps me quickly ask our customers questions to develop marketing content throughout the funnel, such as testimonials, product reviews, requests for new content & professional development, etc. ### 43. Perfect tool for customer advocacy! **Rating:** 5.0/5.0 stars **Reviewed by:** Lauren I. | Customer Advocacy Manager, Enterprise (> 1000 emp.) **Reviewed Date:** February 11, 2020 **What do you like best about Influitive?** I love that Influitive really allows you to get to know your customers - build and cultivate relationships and watch them turn into great advocates! It has allowed us to really "touch" each advocate and give them the personal relationship they deserve! It also allows us to put opportunities out - speaking, awards, references, social sharing, fun - in a manageable way! Our Salesforce integration and use of the reference requests is also a critical piece of our program! **What do you dislike about Influitive?** I like just about everything - the messaging could use some improvements, but it is still good! **Recommendations to others considering Influitive:** Influitive was a game changer for our program. We went from a very manual reference program to a phenomenal advocacy program. Our customers love it as much as we do! **What problems is Influitive solving and how is that benefiting you?** We've solved our disconnect with associating references to sales opportunities. Our sales team can also view all advocacy activities directly on their opportunities and contacts in Salesforce. We've also been able to save so much time in putting advocacy activities out to customers - and they can self select what they are interested in. And the relationship building is priceless!! **Official Response from Rob Ayre:** > Thank you so much for review Lauren! Building those personal relationships is what I love most about customer advocacy, so happy to read Influitive is making an impact for your program! ### 44. If you are in Customer Advocacy, you NEED Influitive! **Rating:** 5.0/5.0 stars **Reviewed by:** Cullen L. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 07, 2023 **What do you like best about Influitive?** Often times in business we are asked to find the best value for and from our customers. Influitive helps with both but they also have the ability to throw all of the materialism out the window and focus on nurturing our customers. We can really connect with our customers as people on Influitive and that will never be replaced by any type of artificial intelligence. **What do you dislike about Influitive?** Nothing, but I have to write something here so hello have a nice day! :) **What problems is Influitive solving and how is that benefiting you?** Connecting with our customers and providing valuable information to them on a large scale. ### 45. Expanding advocacy, building client relationships, and driving business results **Rating:** 4.5/5.0 stars **Reviewed by:** Sarah S. | Senior Strategy Analyst, Client Experience, Enterprise (> 1000 emp.) **Reviewed Date:** February 11, 2020 **What do you like best about Influitive?** Influitive has been a valuable partner to us since the beginning. Given the field of advocacy and associated tech stack is relatively new, having a partner to guide us and share best practices has been invaluable as we have grown and expanded the influence of our program. The technology is pretty easy to use once you learn it, and functionality has consistently increased as Influitive itself has evolved. The tool allows us to engage our clients at scale and glean from them valuable insight we can use to support our business. They have a fantastic, attentive support team when issues to arise, and truly act like a partner. **What do you dislike about Influitive?** In order to run an effective program, you'll need a resource dedicated to building and engaging the community. At first, this is at least one full time role, but can scale back over time as your program matures. Influitive also offers a lot of support when implementing the solution to ensure you're thinking about everything. Running the community can be time consuming to do well, but there are definitely ways to ensure your team is focused on the right activity. **What problems is Influitive solving and how is that benefiting you?** With our advocate community in Influitive, we're building tighter client relationships that provide numerous benefits over time. Additionally, the community gives our internal teams new access to client insight and feedback. Connecting our internal teams with our clients - quickly, easily, at scale - has been a transformative benefit. It's given us a way to connect with clients at scale, where one person would not have been able to do so before. Plus, we're providing a unique client experience as ADP is investing in our individual clients' careers, providing exclusive access, and helping them (help us) evolve their product experience. **Official Response from Rob Ayre:** > Thank you so much for your review and feedback Sarah. You offer excellent advice, especially with a newer program to ensure you're resourcing properly to ensure success. ### 46. The Best Customer Advocacy Program Out There **Rating:** 5.0/5.0 stars **Reviewed by:** Melissa H. | Senior Director of Customer Experience, Mid-Market (51-1000 emp.) **Reviewed Date:** November 08, 2022 **What do you like best about Influitive?** Influitive is extremely easy to get up and running. The support from the implementation and customer success teams makes it easy to see positive results right away! Any issue you can think of, Influitive has already thought it through and has an answer for it. I would 100% recommend Influitive to anyone looking to energize their customer advocacy program. **What do you dislike about Influitive?** I would love to see some improvements in the Discussions module, especially with topics and threading. When you have an extremely active community, it can be challenging to keep up with the newest replies and follow threads. Also, there is no social integration with Instagram, which for our audience was a nice-to-have. But overall, the experience has been fantastic. **What problems is Influitive solving and how is that benefiting you?** We needed to drive customer retention and expansion, enhance the customer journey, and improve customer engagement. Influitive is enabling us to identify power users, what they are doing, how we can mobilize them, and understand how to make them more effective, gather product feedback, and encourage new members to get involved. With Influitive, we've gone from 1% engagement on our old forums to 77% engagement. We expect these positive results to continue! **Official Response from Rob Ayre:** > Thank you so much for your review Melissa. Thrilled to read you're having a great experience! Your feedback is extremely important to us, we're actively working to improve our discussions and so appreciate your insights. ### 47. Best advocate hub I’ve seen **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Enterprise (> 1000 emp.) **Reviewed Date:** August 01, 2023 **What do you like best about Influitive?** Influitive has tons of features for tracking advocate behavior and ROI yet is extremely streamlined -- it's easy to use without any training. **What do you dislike about Influitive?** Some challenge creation could use more features (especially as they relate to social media). Although new ones are occasionally added. **What problems is Influitive solving and how is that benefiting you?** It's a great way to quickly crowd source feedback and content. ### 48. Greatly apprecieted by our members! **Rating:** 5.0/5.0 stars **Reviewed by:** Nancy D. | Global Customer Marketing Manager at CCH® Tagetik, Mid-Market (51-1000 emp.) **Reviewed Date:** August 03, 2023 **What do you like best about Influitive?** It's interactive and provides our members a journey that connects them with all of our business units. **What do you dislike about Influitive?** At times there are too many steps for members to complete a challenge. **What problems is Influitive solving and how is that benefiting you?** Customer advocacy, connection with our Customer experince team, and keeping up to date easlity on all product news, events, courses on our product. ### 49. Fun platform for engaging customers! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** December 08, 2021 **What do you like best about Influitive?** I like how much you are able to do with the Influitive hubs. We have two- an internal hub for our employees and an external hub for our customers. While both are set up and run a bit differently, they're both great tools to engage employees and customers and build a community. **What do you dislike about Influitive?** Like any platform, there is some red tape with things that cannot be done. For our team, we run into issues with being able to customize some of the features. Specifically with the campaigns they provide, we are not able to customize them to our exact needs so we are having to create them all from scratch. **What problems is Influitive solving and how is that benefiting you?** We are truly able to build a community with our customers using our Influitive hub. It has helped us realized who our "biggest cheerleaders" are and who we can look to for advocacy asks. It's also been a great place to build a personal connection! ### 50. Influitive enables us to engage with our customers! **Rating:** 4.0/5.0 stars **Reviewed by:** Ella R. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 02, 2023 **What do you like best about Influitive?** Influitive enables us to engage with our customers in a really personal and customized way. It also allows us to have a direct channel to communicate and get feedback! **What do you dislike about Influitive?** The reporting functionalities can be confusing. Additionally, since there is so much information, it can be easy to get lost in the weeds. **What problems is Influitive solving and how is that benefiting you?** Influitive enables us to interact with our customers which has a wide variety of benefits for us. ## Influitive Discussions - [Being new to advocacy do you have any tips and tricks you could share to the newbies that would help us grow the advocacy :)](https://www.g2.com/discussions/30680-being-new-to-advocacy-do-you-have-any-tips-and-tricks-you-could-share-to-the-newbies-that-would-help-us-grow-the-advocacy) - 1 comment, 1 upvote - [What kinds of components are installed? Can you connect referrals to salesforce opportunities?](https://www.g2.com/discussions/6320-how-does-influitive-integrate-with-salesforce) - 1 comment, 1 upvote - [View Influitive pricing details and edition comparison](https://www.g2.com/products/jigsaw-interactive-influitive/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-19+00%3A26%3A42+-0500&secure%5Bsession_id%5D=252e528a-dc9a-48d2-8651-350dcea4af4b&secure%5Btoken%5D=a9724399ffd0a3d79be1efed63994e093ec33fc4e264785b94356d64f6552e69&format=llm_user) ## Influitive Features **Marketing Gamification** - Templates - Simultaneous Competitions - Behaviors - Rewards - Customization - Mobile App **Content Sharing** - Social sharing - Content scheduling - Content optimization - Content templates - AI Content Generation - Content Settings **Agentic AI - Customer Advocacy** - Autonomous Task Execution - Cross-system Integration - Proactive Assistance **Agentic AI - Gamification** - Autonomous Task Execution - Adaptive Learning - Proactive Assistance - Decision Making **Community Building** - Member Profiles - Email & Notifications - Member Discovery - Member Referrals - Community Spaces - Paid Memberships - Multimedia Sharing - Courses **Discovery** - Referral Program - Incentives **Integrations** - CRM Integration - Social Media Integration **Content Dashboard** - Company news - Coworker content - Brand content sharing **Community Improvement** - Gamification - Polls & Questions - Automation Rules **Insight** - Monitoring - Adoption Insight - Engagement Analysis **Platform** - Public Leaderboard - Private Leaderboard - Analytics **Analytics** - Engagement tracking - Gamification **Customer Analytics** - Community Insights - Community Engagement Analytics - Downloadable Reports - ROI Tracking **Mobile** - Mobile Optimization **Platform** - Integrations - Mobile **Community Management** - Community Feeds & Discussions - Live Streaming - Chat & Messaging - Events Management - Admin Roles & Permissions **Platform** - Multichannel Sharing - Forum - Integration - Content Distribution **Agentic AI - Employee Advocacy** - Autonomous Task Execution - Cross-system Integration - Proactive Assistance **Agentic AI - Online Community Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Decision Making ## Top Influitive Alternatives - [Mighty Networks](https://www.g2.com/products/mighty-networks/reviews) - 4.6/5.0 (672 reviews) - [Higher Logic Thrive](https://www.g2.com/products/higher-logic-thrive/reviews) - 4.4/5.0 (427 reviews) - [GaggleAMP](https://www.g2.com/products/gaggleamp/reviews) - 4.4/5.0 (378 reviews)