# Influitive Reviews **Vendor:** Jigsaw Interactive **Category:** [Customer Advocacy Software](https://www.g2.com/categories/customer-advocacy) **Average Rating:** 4.4/5.0 **Total Reviews:** 396 ## About Influitive Influitive allows you to build a community of advocates and invite your customers, developers, partners, and employees to complete challenges, referrals, product reviews, social media posts, and more. As they complete these personalized challenges—which can be targeted to groups or individuals—they automatically earn points, badges, and levels to redeem professional perks and privileges. Easily visualize and report on all activities completed and the ROI of those activities, while integrating with your CRM and marketing automation platform to guide members through the entire customer journey. ## Influitive Pros & Cons **What users like:** - Users appreciate the **ease of use** of Influitive, enabling seamless connections and meaningful interactions with their community. (5 reviews) - Users highlight the **engaging community interaction** enabled by Influitive, fostering meaningful connections and rewarding participation. (4 reviews) - Users love the **fun and engaging competitions** offered by Influitive, making customer interaction enjoyable and creative. (4 reviews) - Users value the **engaging experiences** with Influitive, enhancing interaction through networking and rewarding participation. (3 reviews) - Users appreciate the **intuitive interface** of Influitive, facilitating easy connections and meaningful interactions within their community. (3 reviews) - Customer Support (2 reviews) - Easy Setup (2 reviews) - Experience (2 reviews) - Users enjoy the **engaging gamification** of Influitive, enhancing customer interaction through fun activities and rewards. (2 reviews) - Helpful (2 reviews) **What users dislike:** - Users often face **bugs and reporting issues** with Influitive, impacting overall functionality and assistance availability. (2 reviews) - Users note the **limited features** in the mobile app and notifications, impacting overall functionality and usability. (2 reviews) - Users feel that some **missing features** like improved mobile functionality and global search limit the platform's effectiveness. (2 reviews) - Users feel that **reporting is difficult to navigate** , with potential bugs and a need for better user support. (2 reviews) - Users often face **software bugs** that delay reporting fixes and hinder the overall user experience. (2 reviews) - Technical Issues (2 reviews) - Difficult Navigation (1 reviews) - Formatting Issues (1 reviews) - Formatting Limitations (1 reviews) - Limited Content (1 reviews) ## Influitive Reviews ### 1. Lost a Customer **Rating:** 0.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** August 12, 2024 **What do you like best about Influitive?** Gamification, Customer Engagement and Networking. **What do you dislike about Influitive?** Since Influitive was acquired, we have experienced tremendous challenges with the platform and lack of support. We no longer have a dedicated Customer Success rep (who we used to meet with biweekly) and the amazing Support team has been replaced with a chatbot. Super dissapointed. **What problems is Influitive solving and how is that benefiting you?** Before the acquisiton Influtiive offered a great user experience for customers with a very fun and rewarding platform for community engagement and content amplification. However the UI has become difficult to work with and there is a lack of respect for customers. Support questions go unanswered, causing communication issues between me as the admin, and OUR users of the platform. Will not be renewing. ### 2. Updated due to JigSaw Acquisition - Influitive used to be The Platform to Empower Connections **Rating:** 0.0/5.0 stars **Reviewed by:** Kristen K. | Mid-Market (51-1000 emp.) **Reviewed Date:** December 06, 2023 **What do you like best about Influitive?** Prior Review dated Dec 2023: The platform incorporates gamified activities/challenges that encourage participation. This makes the community experience enjoyable and motivates members to contribute, share insights, and support one another actively. The reporting and dashboard tools provide valuable insights and enable us to make data-driven decisions. Influitive also has many integrations to assist with tracking advocate activity and assisting in generating visibility for the community. (This sentence is now past tense as of Jan 2024, but prior to the Jigsaw acquisition, Influitive had excellent support, and I loved working with their CSM team.) **What do you dislike about Influitive?** Updated as of 1/25/2024: While the platform is the same and the "What I like best" comments are still valid, at this point, you also have to consider Customer Support, which used to include a CSM whom you would meet with at least once a month. This is now a paid service. If you opt out of a managed services plan and need support, you have to utilize their AI chatbot, and if you are still having issues, you then submit a support ticket after using the AI chatbot. Before the acquisition, my support tickets were completed within 24 hours. I have a ticket right now for a simple email update that is going on for 4 business days. All of the support and managed services have been outsourced through a 3rd company (Crossover) that sits under the ESW umbrella. They allege that they have 24-hour support, but I have only been receiving messages at 11pm PST. When I reply, I am waiting another day for the response or next question. Research more on ESW, Trilogy and the CEO Liemandt. In a Forbes article it is stated that "Crossover is running the cloud equivalent of a software sweatshop". Liemandt's goal is to turn his "workers" into algorithms and human CPUs. If you are looking to purchase Influitive for the first time, I caution you. Reach out to other users, there is a LinkedIn Group and many fellow Community and Customer Marketers are on various Slack Groups. **What problems is Influitive solving and how is that benefiting you?** Influitive helps build an engaged customer community that drives referrals, retention, online reviews, testimonials, customer content, cross sell/upsell, collect feedback and more at scale. We can target the right audience with the right ask or opportunity. ### 3. Satisfying gameification; limited UX **Rating:** 3.5/5.0 stars **Reviewed by:** Sierra W. | Advocacy Marketing Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** November 30, 2023 **What do you like best about Influitive?** Influitive's gameification capabilities set it apart as a community platform. The points, leaderboards, and automated rewards make it an easy experience for customer advocates to engage with. I love the way Influitive allows me to automate my workflow by inviting customers to handraise for marketing opportunities instead of constant emails back and forth. **What do you dislike about Influitive?** The UX experience on Influitive leaves much to be desired. The platform's code could use an overall refresh. Customization for UX and layout is limited. As a generator of UGC content, it would be a much more useful platform with a better content repository. **What problems is Influitive solving and how is that benefiting you?** Influitive helps automate customer advocacy requests and helps to drive customer engagment across our community. The built-in gameification and tracking metrics help us keep track of our advocates and ensure they are recognized and rewarded. ### 4. The clear leader in Customer advocacy platform space, and for good reason **Rating:** 4.5/5.0 stars **Reviewed by:** Dean S. | Global Customer Advocacy Program Lead, Enterprise (> 1000 emp.) **Reviewed Date:** June 14, 2023 **What do you like best about Influitive?** Flexible, customizable platform for building an engaging customer advocacy program. **What do you dislike about Influitive?** Customers who belong to more than one Influitive program can sometimes have problems logging in. **What problems is Influitive solving and how is that benefiting you?** Influitive helps build an engaged customer community that drives referrals, retention reviews, references, and cross-sell/up-sell opportunities AT SCALE. Previously, our customer advocates were scattered across the organization in the hands of several people (sales, customer success, etc.). Influitive enabled us to bring them together in one place where they could be nurtured and supported in an informal environment. We educate them, offer support, have fun, ask questions, and get feedback, all while building their professional and personal profiles. This allows us to strategically pull "asks" from them. The right customer, with the right profile, for the right ask and the right time. ### 5. Great vendor! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Mid-Market (51-1000 emp.) **Reviewed Date:** December 20, 2023 **What do you like best about Influitive?** The support and customer success I've received working with Influitive is top notch! It's been a huge factor in my success so far. The product helps me engage my customers and advocates on a daily basis. The gamification sets it a part from other platforms I've used in the past. I've been to a few industry events this year, and it was great to meet the team members they sent to those events. **What do you dislike about Influitive?** One thing I hope to improve next year is my reference program and integration with salesforce - hopefully Influitive can get me closer to these objectives. **What problems is Influitive solving and how is that benefiting you?** It can be challenging to engage customers in my industry, as well as get acts of advocacy and content from them. The Influitive platform is like a bucket you can send your customers to in order to feed them your educational and support resources. Over time, the Influitive platform has helped me find customers that were willing to volunteer for reference calls and case studies. ### 6. Love Influitive, love the community, love the support/team! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** December 16, 2021 **What do you like best about Influitive?** To be honest, this is my first company that I have worked in a Customer Marketing & Advocacy role. So Influitive is the only customer community I've ever known, but it's the only one I'll ever need. The platform is intuitive that I was able to quickly understand it and engage with our customers. I also love the ideas and support that I receive from being in Influitive's community! That along with the incredible support from our account and support teams have been critical to ensure we understand and are leveraging all aspects of Influitive. **What do you dislike about Influitive?** No complaints from me. They are integrated or have extensions to all of the other marketing tech stack, so we have no complaints there! **What problems is Influitive solving and how is that benefiting you?** There was a brief time that our invitations were needing to be manually pushed through and there was a SalesForce block, but the support team was on it and helped troubleshoot very quickly and stay in contact with updated along the way. ### 7. Fantastic platform, amazing support team and great community! **Rating:** 4.5/5.0 stars **Reviewed by:** Alexandra C. | Partner Marketing Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** August 24, 2023 **What do you like best about Influitive?** The support team and my CSM are super helpful and very quick whenever I need something or have any questions. I also like the integrations with different platforms such as SFDC and appreciate that Influitive is constantly improving, adding new features, and asking for feedback from customers. It's easy to use and it's a good place for our members (partners) to interact and share knowledge. **What do you dislike about Influitive?** I wouldn't say that there's something I dislike but rather that there are features that can be added for a better experience. Having the SFDC-Influitive mapping was a bit difficult in the beginning but we fixed that in collaboration with our internal IT team and Influitive's Support and Engineering teams. **What problems is Influitive solving and how is that benefiting you?** Influitive is helping us to get closer to our partners and to understand how we can support them better. It allows our partners to know each other, share knowledge, and learn more about our products while having fun and earning points. ### 8. Always innovating, great customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Ting Mei C. | Advocacy Manager, Enterprise (> 1000 emp.) **Reviewed Date:** December 05, 2023 **What do you like best about Influitive?** Influitive is, well, intuitive to use. I haven't used other tools for comparison, but it's been easy to replicate challenges, engage, and reward your advocates. They take your suggestions into account and are always improving the feature functions. Customer support teams are quick to respond and CSMs try to provide ideas to help raise your program to the next level. **What do you dislike about Influitive?** As with any tech, glitches sometimes happen and it may take some time figure out why and fixes for them. **What problems is Influitive solving and how is that benefiting you?** It scales our customer advocacy program and enables us to engage, activate, and reward our advocates. ### 9. Customer Advocacy Powerhouse **Rating:** 5.0/5.0 stars **Reviewed by:** Abigail B. | Mid-Market (51-1000 emp.) **Reviewed Date:** December 08, 2023 **What do you like best about Influitive?** Aside from the stellar technology, the highlight of working with Influitive has to be the people who power the company. I'm supported every step of the way by my CSM, account manager, and any other internal team I get to work with. My company hosts fairly complex online summits/events, Influitive makes it so easy to transfer assets + information to and from our main hub <> event hubs. **What do you dislike about Influitive?** I wish reporting was a bit easier to navigate. There is a TON of great information to sift through, but the UX within the reporting could be better. **What problems is Influitive solving and how is that benefiting you?** As client marketer, the challenges I face daily are how to successfully turn clients into shining advocates. Influitive is the perfect spot to wrap all initiatives into one; community, references, referrals, events, webinars, etc. ### 10. A one-stop shop for all things customer advocacy! **Rating:** 5.0/5.0 stars **Reviewed by:** Brittany F. | Customer Advocacy Marketing Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** August 03, 2023 **What do you like best about Influitive?** Influitive is the only platform you need to build an efficient advocacy hub for customers. Through the platform, we have been able to connect with customers, allow them to provide us with product and company feedback, facilitate discussion groups, and create fun challenges, which are all gamified. It allows us to build our advocacy initiatives right into the platform, including the option to participate in case studies, speaker opportunities, testimonials, CABs, and more. The UI is fantastic and the support team is great. **What do you dislike about Influitive?** Nothing at all! There are regular improvements, the account team is fantastic, issues are resolved quickly, and the product team communicates updates regularly. **What problems is Influitive solving and how is that benefiting you?** Influitive has allowed us to become closer to our customers and enhance our outreach. It's a fantastic tool to not only bring our VIP customers and advocates into a community where they can interact with their peers, but also provides them an opportunity to participate in our advocacy initiatives and receive constant updates about our product from our team. I find the engagement is fantastic and we wouldn't have been able to have the insights we do without this platform. ## Influitive Discussions - [Being new to advocacy do you have any tips and tricks you could share to the newbies that would help us grow the advocacy :)](https://www.g2.com/discussions/30680-being-new-to-advocacy-do-you-have-any-tips-and-tricks-you-could-share-to-the-newbies-that-would-help-us-grow-the-advocacy) - 1 comment, 1 upvote - [What kinds of components are installed? Can you connect referrals to salesforce opportunities?](https://www.g2.com/discussions/6320-how-does-influitive-integrate-with-salesforce) - 1 comment, 1 upvote - [View Influitive pricing details and edition comparison](https://www.g2.com/products/jigsaw-interactive-influitive/reviews/influitive-review-4110683?section=pricing&secure%5Bexpires_at%5D=2026-05-08+07%3A00%3A22+-0500&secure%5Bsession_id%5D=218203f7-1ccc-447f-8561-dd067fa0a87a&secure%5Btoken%5D=4e4a5b3188070181135a52ae9b4379649dea3ea514dbf9cc8bb6cd86b8195bdb&format=llm_user) ## Influitive Features **Marketing Gamification** - Templates - Simultaneous Competitions - Behaviors - Rewards - Customization - Mobile App **Content Sharing** - Social sharing - Content scheduling - Content optimization - Content templates - AI Content Generation - Content Settings **Agentic AI - Customer Advocacy** - Autonomous Task Execution - Cross-system Integration - Proactive Assistance **Agentic AI - Gamification** - Autonomous Task Execution - Adaptive Learning - Proactive Assistance - Decision Making **Community Building** - Member Profiles - Email & Notifications - Member Discovery - Member Referrals - Community Spaces - Paid Memberships - Multimedia Sharing - Courses **Discovery** - Referral Program - Incentives **Integrations** - CRM Integration - Social Media Integration **Content Dashboard** - Company news - Coworker content - Brand content sharing **Community Improvement** - Gamification - Polls & Questions - Automation Rules **Insight** - Monitoring - Adoption Insight - Engagement Analysis **Platform** - Public Leaderboard - Private Leaderboard - Analytics **Analytics** - Engagement tracking - Gamification **Customer Analytics** - Community Insights - Community Engagement Analytics - Downloadable Reports - ROI Tracking **Mobile** - Mobile Optimization **Platform** - Integrations - Mobile **Community Management** - Community Feeds & Discussions - Live Streaming - Chat & Messaging - Events Management - Admin Roles & Permissions **Platform** - Multichannel Sharing - Forum - Integration - Content Distribution **Agentic AI - Employee Advocacy** - Autonomous Task Execution - Cross-system Integration - Proactive Assistance **Agentic AI - Online Community Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Decision Making ## Top Influitive Alternatives - [Mighty Networks](https://www.g2.com/products/mighty-networks/reviews) - 4.6/5.0 (672 reviews) - [Higher Logic Thrive](https://www.g2.com/products/higher-logic-thrive/reviews) - 4.4/5.0 (427 reviews) - [GaggleAMP](https://www.g2.com/products/gaggleamp/reviews) - 4.4/5.0 (366 reviews)