G2

Becky V.

Systems Specialist

Mid-Market (51-1000 emp.)

8/14/2023

"Indent provides access to unblock my teams every day"

4.5/5

What do you like best about Indent?

It’s completely self-serve and my global users can get 24/7 access to low-risk resources, which is a game changer. We also like the fact that there's a paper trail showing who requested access via Indent, why they requested that access, and another log for verifying the access was revoked in a timely manner. When it comes to compliance audits, these log trails are key. Not to mention, having to set a reminder for someone to go in and pull their access is just a waste of resources and introduces too many opportunities for human error. Review collected by and hosted on G2.com.

What do you dislike about Indent?

From a user’s perspective, it’s very smooth - however a few of our new-hires have randomly encountered Sync issues with Slack. This did require us to put in tickets to Indent, but I will say that their customer support team is fantastic. Review collected by and hosted on G2.com.

What problems is Indent solving and how is that benefiting you?

Time-boxing access to higher privilege roles. Our users are able to request access for short periods of time, get approvals, and have that access automatically revoked. Global support and access across several time zones. If someone in a different time zone requires access to a resource after US hours, they can get this via Indent with automatic approvals. Review collected by and hosted on G2.com.