G2

Hannah B.

Customer Marketing Manager

Mid-Market (51-1000 emp.)

7/14/2026

"IncentiveSmart’s Expert Team Made Onboarding Seamless and Successful"

5/5

What do you like best about Incentivesmart Customer Loyalty?

For me, the best part of my relationship with IncentiveSmart is the service and expertise the team bring. During the onboarding process they listened carefully to our requirements and were able to come with solutions that integrated in our current systems and their restrictions. They took the time to understand our objectives and customer based to recommend the system and structure that would best support these. This has continued throughout the time running and developing our program to ensure it's continued success. Review collected by and hosted on G2.com.

What do you dislike about Incentivesmart Customer Loyalty?

Honestly, there isn't really anything that I would say I dislike about my experience so far. The team have overcome or come up with solutions for every challenge ranging from systems and processes to brand guidelines and customer requests. At this time there has been nothing that has not met my expectations. Review collected by and hosted on G2.com.

What problems is Incentivesmart Customer Loyalty solving and how is that benefiting you?

We wanted to create a loyalty program for a specific set of customer to influence key decision makers and improve both loyalty and advocacy within this group. This is something had neither the skills nor capacity to manage in house and the team have managed to create and run a scheme which has achieved these objectives. Review collected by and hosted on G2.com.