G2

Verified User in Oil & Energy

Mid-Market (51-1000 emp.)

6/2/2026

"Easy-to-Use, Offline Tablet Surveys with a Helpful Feedback Dashboard"

4/5

What do you like best about inbook?

The best thing about this platform its very easy to set up and use for collecting quick customer feedback through a tablet-based survey. Also, their survey format is very simple for customers to answer in a very engaging manner, so it helps us to capture responses without making the process too complex or lengthier. I also like how it works offline, which is very useful for businesses when it runs low on Internet connectivity or instability. Dashboard is also very helpful in consolidating review feedback, statistics and device-level survey responses all under a single place. Review collected by and hosted on G2.com.

What do you dislike about inbook?

This product is useful, but the overall interface and website feels bit simple when compared with other modern survey and customer experience platforms out there. It may also not be the best fit for advanced-level survey logic tools, deep analytics or highly customised reporting. Also, businesses looking for broader CX workflow, CRM integration or even advanced level automation, this platform may feel bit limited. Review collected by and hosted on G2.com.

What problems is inbook solving and how is that benefiting you?

This platform helps us by solving the problem of collecting real-time customer feedback directly at the website or POS level. Instead of waiting for customers to fill out long online forms, this platform helps us to capture quick responses immediately after the experience. This platform also helps us by identifying service issues faster, tracking customer certification, an improved overall customer experience decisions. Perform specifically is very useful for location and site audit kind of customer survey. Review collected by and hosted on G2.com.