It's been two months since this profile received a new review

amanda w.

Mid-Market (51-1000 emp.)

1/13/2021

"Pulsar is great software that allows you to maintain contact with your customers"

5/5

What do you like best about Impel?

i really like the way pulsar works. i like that you can set up some procedures and functions and the software will answer the customers questions or direct them to a team member or a location on our website immediately. the software maintains contact with our customers and allows us to diligently follow up with them. Review collected by and hosted on G2.com.

What do you dislike about Impel?

We were missing a couple of features in the beginning, for instance, if we marked the customer lost in our CRM, the software did not pick up on that, but that is fixed now. Review collected by and hosted on G2.com.

What problems is Impel solving and how is that benefiting you?

Pulsar allows us to maintain contact with our customers, regardless if the customer is responding or not. The software helps us ensure customers don't fall thru the cracks. People would tend to stop contacting the customer because the customer did not respond. The software continues long after people would give up. Review collected by and hosted on G2.com.

Impel Reviews & Product Details

Impel offers automotive dealers, wholesalers, OEMs and third-party marketplaces the industry’s most advanced digital engagement platform. The company’s end-to-end omnichannel solution leverages proprietary shopper behavioral data and AI technology to deliver hyper-personalized experiences at every touchpoint across the entire customer journey. Impel’s merchandising, communication, marketing and imaging applications work seamlessly with all major website, CRM and DMS platforms. To date, the company has delivered more than 2 billion shopper interactions across more than 40 countries. To learn more about Impel, visit impel.io.

Seller

Impel

Product Description

Impel converts vehicle photographs into interactive 360 degree displays with tagged, touchable hotspots for web and mobile viewing with analytics to track the moves your customers make as they look at your inventory.

Overview by

Carly DiCocco

Value at a Glance

Averages based on real user reviews.

Time to Implement

<1 month

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Impel Media

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Impel Reviews (13)

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Verified User in Automotive

Mid-Market (51-1000 emp.)

11/5/2024

"Unreliable Product"

1.5/5

What do you like best about Impel?

The automatic response is good for clients that submit leads overnight or after hours. Review collected by and hosted on G2.com.

What do you dislike about Impel?

The product is overpriced and does not deliver a Return on Investment for the company. I am locked into a 12 month contract with them which I would exit immediately if I was able. If you sign with them, do not agree to a 12 month contract.

The responses to specific clients are not intelligent and often aggravate them. They often make no sense to the client and the Internet Manager or Salesman involved with the client.

This leads to unnecessary tension created with our customers attached to a large price tag.

The Impel staff has taken feedback on these conversations for months but has not taken any action to make their product better for us.

This lack of support attached to their product has only created further distraction amongst our staff. This product is not appreciated (nor should it be) by our staff or myself.

I have learned a valuable lesson. AI is not a solution in a customer service business. Review collected by and hosted on G2.com.

Wayne L.

Small-Business (50 or fewer emp.)

3/28/2023

"Impel increased the quality of my work while freeing up time to for my other responsibilities."

5/5

What do you like best about Impel?

The convenience and ease of use. Honestly, enter some data, and begin the process. The App is menu-driven and easy to navigate. Uploads are a simple "button-push". Review collected by and hosted on G2.com.

What do you dislike about Impel?

Indoor photos, especially spins, can be underexposed. Review collected by and hosted on G2.com.

Jeffrey P.

Automotive Sales and Finance Professional

Small-Business (50 or fewer emp.)

2/25/2022

"SpinCar at an independent dealership"

5/5

What do you like best about Impel?

Extremely easy to use. The software makes it almost foolproof to complete photographs for the vehicles on the lot. It is also fantastic that all you have to do is hit the upload button, and the rest is completely automated. Review collected by and hosted on G2.com.

What do you dislike about Impel?

Occasionally the camera for the inside of the vehicle shots has to be reset along with the application. Overall this is not anything terrible, but it can be frustrating when you have reset multiple times with multiple vehicles to photograph. Review collected by and hosted on G2.com.

Recommendations to others considering Impel:

If you plan on using SpinCar I highly recommend using a device that you do not have to use for personal use. Using an older device that you do not have to remove from the camera mount makes it very easy. Review collected by and hosted on G2.com.

What problems is Impel solving and how is that benefiting you?

We are using SpinCar to take photos of the vehicles we are selling on our lot. The quality and style that SpinCar gives in not what one usually sees coming from an independent pre-owned car dealership. This puts us in a category all our own in our local market. Review collected by and hosted on G2.com.

Verified User in Automotive

Mid-Market (51-1000 emp.)

2/24/2022

"Great innovative product, but could be done better."

4/5

What do you like best about Impel?

The ability to shoot 3D interiors and interactive exterior spins. Review collected by and hosted on G2.com.

What do you dislike about Impel?

There are a lot of kinks to be worked out, and our photographers really prefer to use their professional cameras over an iPhone. Review collected by and hosted on G2.com.

Shane G.

Digital Account Executive

Small-Business (50 or fewer emp.)

12/28/2020

"SpinCar Review"

4.5/5

Matthew H.

Mid-Market (51-1000 emp.)

12/15/2020

"Quality service."

5/5

What do you like best about Impel?

Prompt and personalized customer care at every interaction. The product offers a great light-touch approach prior to our sales folks engaging and working with clients. Performance reps are friendly and helpful in gettings things lined up between the businesses. Review collected by and hosted on G2.com.

What do you dislike about Impel?

Backend customization is still in development. Time zone difference can be a bit of a hindrance but they are overwhelmingly available during our business hours for meetings. Review collected by and hosted on G2.com.

debbie m.

Small-Business (50 or fewer emp.)

12/9/2020

"pulsar"

5/5

What do you like best about Impel?

First and foremost, the most significant achievement ever since we integrated Pulsar AI is that we never miss a lead without trying to get the most out of it, and we have 100% of follow-ups. But more importantly, I would emphasize the quality of engaged leads and appointments set by our AI assistant and the fact that when the number of leads grows Pulsar can handle all of it. Review collected by and hosted on G2.com.

What do you dislike about Impel?

at times we have trouble receiving emails from human alerts Review collected by and hosted on G2.com.

Ben C.

President & COO

Mid-Market (51-1000 emp.)

5/9/2019

"Problems Solved "

5/5

What do you like best about Impel?

We had constant problems with consistency and quality. SpinCar solved both. In the digital age, customers visit countless websites vs. dealerships. SpinCar allows our customers to shop more thoroughly from home. We utilize their retargeting capabilities as well. The support team is hyper responsive and follows up on issues. Best bang for your buck in the automotive picture world. Review collected by and hosted on G2.com.

What do you dislike about Impel?

No real issues. I wish when you turned on a new feature within SpinCar that is retroactively applied to our entire inventory. Review collected by and hosted on G2.com.

Allison F.

Marketing and IT Director

Marketing and Advertising

Mid-Market (51-1000 emp.)

2/21/2019

"Best Photography & Retargetting System!"

5/5

What do you like best about Impel?

The amount of time the dealership can save taking photos with the system is astonishing! The retargetting is so in depth that it is VIN specific and can even focus in on what features the consumer was most interested in and use that data to entice them to revisit the site. The retargetting alone has accounted for 1/3 of my VDP views on my new & used inventory! Review collected by and hosted on G2.com.

What do you dislike about Impel?

The only issues I have had in the past have been resolved by the support department efficiently! When the app needs fixing or ads need changed, they will work tirelessly to get it done the way I want. Review collected by and hosted on G2.com.

Recommendations to others considering Impel:

Just the time you can save on photographing your inventory is worth the cost. The amount of traffic you will bring in with the retargetting also makes it well worth the budget allocation! Review collected by and hosted on G2.com.

What problems is Impel solving and how is that benefiting you?

Spincar has made my customer's shopping experience a truly unique one. The detailed hot spots as well as the 360 view both inside and out, give a realistic look at the vehicle and has helped a lot with getting customers onto the lot . The retargetting system is above all else I've used previously. The amount of data Spincar can collect from my customers to then use to bring them back to the VDP via multiple channels is amazing. My web traffic, VDP views and sales are up thanks to Spincar! Review collected by and hosted on G2.com.

Danielle S.

Mid-Market (51-1000 emp.)

1/6/2018

"My company used spincar for the launch of a new vehicle campaign."

3.5/5

What do you like best about Impel?

The built in user experience analytics were very insightful and allowed us to optimize the initiative into a successful one. Review collected by and hosted on G2.com.

What do you dislike about Impel?

The features were a bit limiting, but worked well. Review collected by and hosted on G2.com.

Recommendations to others considering Impel:

Customize your campaign and utilize all of the available modifications that they have to offer. Review collected by and hosted on G2.com.

What problems is Impel solving and how is that benefiting you?

Spincar provides a solution for a lack of rich media assets that shoppers are most engaged with. We realized how modular these new assets truely were once we had them available to us. Review collected by and hosted on G2.com.