G2

Verified User in Health, Wellness and Fitness

Small-Business (50 or fewer emp.)

8/8/2025

"Excellent product and support!"

5/5

What do you like best about Immerss Live Commerce?

The features are spot on! The live video sales calls allow us to add a personal touch to our web users. This bridges the gap between customers who prefer placing orders by phone, and those that like to shop online. With Immerss, our online customers now have the option to connect with a live agent to help them with any questions they might have. This has been a game changer. And as the customers get familiar and comfortable with the AI assistant, we believe it will be a game changer too! Very impressive and helping us scale revenue. Review collected by and hosted on G2.com.

What do you dislike about Immerss Live Commerce?

I see no downsides with Live Commerce at this time. Whenever we have an issue or question about the Immerss services, they are literally resolved within 24 hours (many times we get a reply within an hour). All we see is upside with the services and technology Immerss provides. Review collected by and hosted on G2.com.

What problems is Immerss Live Commerce solving and how is that benefiting you?

Immerss is keeping our customers engaged and satisfied by getting their questions answered quickly. This results in higher sales and customer satisfaction. One of our sites has thousands of products and the AI chatbot helps customers find what they need and then get any questions answered before adding to the cart. This benefits both our sales reps (they have more time to take care of customers that prefer ordering via phone) as well as web customers who would tend to abandon their cart without this immediate help being available. We also have a website that offers health supplements and we've found giving our customers the opportunity to video chat with one of our sales reps extremely helpful. Our sales reps, who are also fitness experts in their own right, are located at our retail locations. So it's a natural transition for them to answer a video call from someone shopping our website, ready to buy, but just need to confirm they're on the right track. Immerss makes all of this possible and seamless. Review collected by and hosted on G2.com.

Response from Arthur Veytsman of Immerss Live Commerce

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Thank you for your kind words! We're glad to hear that Immerss Live Commerce is helping you scale revenue and providing a seamless experience for your customers.