G2

Rocío R.

Terapeuta físico

Small-Business (50 or fewer emp.)

3/11/2021

"Excellent Advice"

5/5

Describe the project or task Imagineer Customer Experience helped with:

Since we started working with Imagineer, it's been an excellent experience, from consulting monthly strategy planning that helps us better focus our efforts. Imagine not only helps us reach our goals, but optimizes processes by making our day-to-day life easier. Review collected by and hosted on G2.com.

What do you like best about Imagineer Customer Experience?

It is a trained and knowledgeable team in the industry; they provide excellent attention and follow-up. - omnichannel strategy -inbound strategy -process automation -monthly accompaniment Hubspot -Creation of marketing strategies - Quick win strategies Review collected by and hosted on G2.com.

What do you dislike about Imagineer Customer Experience?

It is not a large consulting company, not like PWCOY; therefore, resources are not superfluous. It is a niche company, the only service they offer is in customer experience, and they do not focus on finance or any other type of business. Review collected by and hosted on G2.com.

Recommendations to others considering Imagineer Customer Experience:

-Ask Imagineer about account-based marketing strategies. -Confirm if with current technologies it is possible to reach omnichannel, since it is the focus of the strategy. -Inbound strategies are not achieved in 6 months, you have to wait 12 to 24 months. Review collected by and hosted on G2.com.

What problems is Imagineer Customer Experience solving and how is that benefiting you?

Every month they build landing pages, thank you pages, forms and I don't have to worry. Imagineer manages the CRM, sequence, email creation. They helped us automate sales and marketing processes with Hubspot. What's more. They managed to integrate the website with a chatbot to serve the customer in an omni-channel way. We were assigned a customer experience consultant, who helps us carry out inbound marketing and account-based marketing strategies. Identification of the person buyer, innovative strategies, in addition to the automation of processes to improve sales. Review collected by and hosted on G2.com.