# ImageRight Reviews **Vendor:** Vertafore **Category:** [Other Insurance Software](https://www.g2.com/categories/other-insurance) **Average Rating:** 4.4/5.0 **Total Reviews:** 125 ## About ImageRight ImageRight® is insurance workflow software, claims software, and enterprise content management all in one, created by insurance professionals. ImageRight helps carriers and managing general agents (MGAs) streamline workflows so they can focus on and prioritize the work and tasks that matters most. With its modern UI, standardized processes, and intelligent workflows, ImageRight boosts efficiency and keeps files organized. Key use cases for ImageRight include managing insurance claims, facilitating communication between departments, and organizing documentation. The software automates routine tasks, significantly reducing the need for repetitive data entry and minimizing the risk of errors. By standardizing workflows, ImageRight helps organizations implement best practices and ensure compliance with industry regulations. This not only enhances the quality of service provided to clients but also allows insurance professionals to focus on more strategic initiatives. ImageRight features include: • Efficient task tracking. Get the right work to the right person at the right time, and see real-time updates on progress. • Process automation. Cut out duplicate data entry and repetitive, manual tasks. Put your team to work on more strategic tasks. • Real-time insights. See how work is moving and where it’s getting stuck. Understand who is finishing tasks and who needs support. • Modern user interface. Stay on top of workflows with a simple interface. Help your team tackle tasks without much training. • Cloud support. Access ImageRight anywhere, anytime, and trust that security and compliance are always up-to-date. • Best practices. Analyze your work in real time and build custom workflows based on industry best practices. ImageRight gives users tools to organize and markup documents so it fits any MGA or carrier system to cut clicks, save time, and bring out the best work. The vast majority of users agree: ImageRight allows them to get more done and helps them to be more organized. ImageRight is part of Vertafore’s comprehensive suite of solutions for MGAs and carriers. It is designed to integrate with the tools MGAs and carriers rely on across their business. With access to hundreds of APIs, MGAs and carriers are in control to use ImageRight with Vertafore solutions, in-house applications, and third-party tools. ## ImageRight Reviews ### 1. Flexible Task Management with Learning Challenges **Rating:** 5.0/5.0 stars **Reviewed by:** James J. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 15, 2026 **What do you like best about ImageRight?** I like ImageRight for its flexibility and ability to build solutions that improve user experience. I appreciate its help in assigning and tracking tasks, along with its integration within our in-house applications, enhancing our user experience. I am able to build solutions to improve productivity using features like importers, email receivers, and notes (NUP). Additionally, ImageRight serves as a wrapper to ensure that policies are issued and delivered correctly, along with task creation. I give it a high recommendation, as it helps me trust and verify processes effectively. **What do you dislike about ImageRight?** It's a very flexible tool, but learning can be difficult, now that I am part of the community expecting that aspect to improve. Workflows, any time we want to change we have to engage with an ImageRight engineer, and feel we could do more on our own. **What problems is ImageRight solving and how is that benefiting you?** ImageRight helps with task assignment and tracking, integrates within our applications, manages underwriting documents, and improves user productivity with flexible solutions. ### 2. Streamlines Document Management with Ease **Rating:** 5.0/5.0 stars **Reviewed by:** Shasta S. | Insurance Operations Assistant / Multi-Line P&C Trainer, Mid-Market (51-1000 emp.) **Reviewed Date:** April 14, 2026 **What do you like best about ImageRight?** I like how organized ImageRight is because we're able to retrieve and find documents easily without having to search hard since everything is based on the year it took place. The workflow feature is also great since it allows tasks to be easily prioritized and streamlined. I appreciate that everything flows easily from one workflow to the next, which makes processing requests from customers more efficient. Using it for tasking helps us know what we need to do for the day. Additionally, ImageRight was very easy to set up initially, and it took about six months to a year to get fully acclimated. **What do you dislike about ImageRight?** I honestly don't think there are any because they're actively working in. They do have a solution for our current problems. We just haven't been able to work in that system, which is browser. **What problems is ImageRight solving and how is that benefiting you?** I use ImageRight for management and organization. It helps track and organize documents, making retrieval easy with its structured workflow. It enables seamless task prioritization and completion, improving efficiency and reducing the time spent searching for documents. ### 3. Robust Integration, Reliable Document Management **Rating:** 3.5/5.0 stars **Reviewed by:** Brian W. | Enterprise (> 1000 emp.) **Reviewed Date:** April 14, 2026 **What do you like best about ImageRight?** I like the many intake systems, especially the email receivers, and the ability to build a workflow around those systems with ImageRight. It's great that we can route our information to the right person at the right time. Without ImageRight, managing our massive daily document intake of over 200,000 documents would be a challenge. We've integrated ImageRight into every business process, which really helps in policy polishing and underwriting workflows, as well as integrating with our homegrown systems like Origami, AI models, and custom GPTs. **What do you dislike about ImageRight?** We had taxed our system to the max and had some instability issues, but we worked with Vertafore developers to find a fix and now it has been a lot more reliable. **What problems is ImageRight solving and how is that benefiting you?** ImageRight helps us manage over 200,000 documents daily, keeping everything organized. I like the email intake systems and building workflows, which lets us route information correctly and timely. ### 4. Flexible Workflow Solution with Room for Integration Improvement **Rating:** 4.5/5.0 stars **Reviewed by:** Nathan J. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 14, 2026 **What do you like best about ImageRight?** I really like ImageRight's flexible structure, as it allows us to set up workflows that are tailored to our Underwriters or Claims representatives based on company practices or guidelines. It's also great for keeping communication organized between the agency, carrier, claimants, and internal resources. I'm happy that we now have the RESTful APIs, which help with tighter integration with Salesforce. **What do you dislike about ImageRight?** Reporting on tasks has been a challenge, and we would like tighter integration with Salesforce. We didn't have a great integration method before upgrading, but now we have RESTful APIs, which helps. Also, we want SSO availability, and it sounds like that's in the works. **What problems is ImageRight solving and how is that benefiting you?** ImageRight helps manage communication between agencies, carriers, and claimants, and routes tasks between internal resources. Its flexible structure supports customized workflows for underwriters or claims reps, aligning with company practices. ### 5. Streamlined Document Management with ImageRight **Rating:** 5.0/5.0 stars **Reviewed by:** Solis G. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 15, 2026 **What do you like best about ImageRight?** I like the ease of functionality in ImageRight, especially with importing documents and assigning tasks. The ability to use Outlook with ImageRight for importing documents, setting task reminders, and making notations is really helpful. The initial setup was smooth with the assistance of Vertafore. **What do you dislike about ImageRight?** I would like to see alerts on overdue tasks. Some tasks may go 30 days without being reviewed by an adjuster, so an alert reminder would help with any pending tasks. **What problems is ImageRight solving and how is that benefiting you?** I use ImageRight for document management, importing files, and task assignment. It maintains my files and sets task reminders, allowing me to use Outlook for document imports, task reminders, and notations seamlessly. ### 6. Customizable Filing Options Boost Efficiency **Rating:** 5.0/5.0 stars **Reviewed by:** Callie B. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 15, 2026 **What do you like best about ImageRight?** I like the many different filing options and that it can be customized to each department's needs. It truly helps tell the full story and keeps documents filed in an easy-to-use way. For benefits specifically, we are able to separate details year after year and clearly file items specific to renewals, claims, and plan correspondence. I think the setup was simple! **What do you dislike about ImageRight?** Perhaps the file tree looking more modern/clean? **What problems is ImageRight solving and how is that benefiting you?** ImageRight helps tell the full story and keeps documents filed in an easy way. It offers different filing options and customizes to each department's needs, letting us clearly file items specific to renewals, claims, plan correspondence, and more. ### 7. Efficient Document Management with Seamless Office Integration **Rating:** 5.0/5.0 stars **Reviewed by:** Joy W. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 14, 2026 **What do you like best about ImageRight?** I love how ImageRight connects all 3 of our offices in one place. We just recently started using the auto index feature, which we absolutely love. Auto index takes the place of manual matching to our claim files, making the process more efficient. **What do you dislike about ImageRight?** We're struggling a little with the browser, but that's probably because we are a few versions behind. The initial setup was kind of a lot, but it was years ago. **What problems is ImageRight solving and how is that benefiting you?** ImageRight connects our offices, allowing us to manage documents and emails efficiently by automatically matching them to valid claims. The auto index feature eliminates manual matching, which we absolutely love. ### 8. Valuable for Document Handling, Needs Improved Search **Rating:** 5.0/5.0 stars **Reviewed by:** Tracy C. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 14, 2026 **What do you like best about ImageRight?** I like that we are able to name documents in the document description. I'm able to drag documents in. I can move documents to where I need them. **What do you dislike about ImageRight?** It's hard to find certain documents, and searching by date can be a problem if the dates are formatted differently. I would like to be able to have my imported bills have the name of the provider in the document description. **What problems is ImageRight solving and how is that benefiting you?** I find ImageRight helps me move documents to where I need them, but searching by differently formatted dates can be tricky. ### 9. Streamlines Workflow with Smooth Integration **Rating:** 5.0/5.0 stars **Reviewed by:** Kellie W. | Cost Containment Supervisor, Mid-Market (51-1000 emp.) **Reviewed Date:** April 15, 2026 **What do you like best about ImageRight?** I really like ImageRight for how it lets me prioritize work, manage tasks, and set up workflows efficiently. The ability to route work based on priorities and utilize auto-routing really saves me a lot of time. The initial setup was also very smooth, which was a big plus. **What do you dislike about ImageRight?** Need more AI functionality, especially auto indexing. **What problems is ImageRight solving and how is that benefiting you?** I use ImageRight for document management and workflow. It helps us move work through the company and automate processes. I like how it prioritizes, manages, and sets tasks with auto routing, saving us time. ### 10. Centralized and Secure Document Management **Rating:** 4.0/5.0 stars **Reviewed by:** Kenneth O. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 14, 2026 **What do you like best about ImageRight?** I find ImageRight helpful in keeping our data in one spot and appreciate being able to put security on documents. It's easy to use, and I really like the drag and drop feature. **What do you dislike about ImageRight?** I find being able to OCR documents a bit lacking. I also think a better integration with Claims would be helpful. Plus, the building of the drawers was difficult. **What problems is ImageRight solving and how is that benefiting you?** ImageRight helps keep our data in one spot and allows us to put security on documents. ### 11. Excellent Document Management, Needs Encryption Improvement **Rating:** 5.0/5.0 stars **Reviewed by:** William W. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 15, 2026 **What do you like best about ImageRight?** I think ImageRight is great for document management and workflow solutions. I really like how it helps in streamlining the process by automations. The to-do list feature is fantastic for keeping tasks on track. Also, the initial setup of ImageRight was easy. **What do you dislike about ImageRight?** ImageRight does not provide encryption on images at rest. **What problems is ImageRight solving and how is that benefiting you?** I use ImageRight for document management, streamlining processes with automation. It keeps tasks on track with the to-do list feature, making my workflow efficient. ### 12. ImageRight 7.0.1 review **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** October 31, 2025 **What do you like best about ImageRight?** Workflows are very flexible but can be very complicated to maintain once created. **What do you dislike about ImageRight?** Support used to be very fast and all the tech knowledgeable. After the acquisition, support has been much slower to respond. **What problems is ImageRight solving and how is that benefiting you?** We use ImageRight for Insurance claim management. Workflows can be created to make sure Claims are updated and managed appropriately and managers can track progress. The reporting tool is extra and should probably be included as part of the product like other products on the market now. Permissions can be granular so that other departments can be given access to only parts of the claim file that they need access to based on their job/role. I wish that they had started working on the web interface earlier and it had all the features that the thick desktop client had. It has slowly gained ground on the desktop client we may be able to switch most of our staff to the web client at the next upgrade based on recent demos. **Official Response from Nate McKissick:** > Thank you for sharing your feedback on ImageRight. We appreciate your insight into the flexibility of the workflows and understand the complexity in maintaining them. We apologize for any inconvenience you've experienced with the support response time after the acquisition. Hearing from customers like you helps us grow and evolve. ### 13. ImageRight **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** April 03, 2024 **What do you like best about ImageRight?** Since we've moved to IR online, its been great. It seems more robust and we have fewer issues with our day-to-day operations. While we did have a few hurdles during the migration, the team was able to get us where we needed to be. Our account rep is always very helpful when we need him to step in. We also like the SSO feature that has allowed us to integrate with out M365, which makes it much easier for the end users. **What do you dislike about ImageRight?** We have had issues with the email receiver since moving to IR online. Mostly with being able to see it in the EMC. The support team, while good once you get someone on the case, can be a bit tedious before someone reaches out. **What problems is ImageRight solving and how is that benefiting you?** We have used IR for 7+ years. Its a very good at document management tool, helps with workflow and does do what our user's need in their day-to-day. ### 14. Efficient Document Storage with Room for a Fresh Look **Rating:** 4.5/5.0 stars **Reviewed by:** J G. **Reviewed Date:** October 30, 2025 **What do you like best about ImageRight?** I appreciate ImageRight for its efficiency in document storage, essentially transforming my digital experience into one that mirrors a well-organized file cabinet. The setup process, although initially tedious, leads to an easy-to-navigate system that significantly streamlines my daily workflow. I'm particularly fond of the feature that allows me to create specific folders for different documents, which aids in better organization and quick retrieval. The ability to email documents directly from ImageRight is incredibly convenient, saving me time and effort. Furthermore, the toolbar's design is user-friendly, being easy to read and enhancing my interaction with the software. ImageRight has proven to be a reliable program over the years, consistently meeting my document storage needs efficiently. **What do you dislike about ImageRight?** I dislike the outdated interface design of ImageRight, which feels a little dated. **What problems is ImageRight solving and how is that benefiting you?** I use ImageRight as an efficient document storage tool, like a file cabinet, allowing easy folder creation and direct document emailing, enhancing workflow management. **Official Response from Nate McKissick:** > Thank you for taking the time to share your experience with ImageRight. We're thrilled to hear that its file management capabilities work so well for you and your agency. We appreciate your review and look forward to continuing our partnership. ### 15. Clean, Easy-to-Use Document Management That Makes Finding Files Simple **Rating:** 4.0/5.0 stars **Reviewed by:** Chelsea G. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 14, 2026 **What do you like best about ImageRight?** It’s a clean document management tool. Easy to use and find documents. **What do you dislike about ImageRight?** We need to work on integrations and workflows. All issues we have I think are internal. **What problems is ImageRight solving and how is that benefiting you?** Keeping documents safe ### 16. Reliable and Stable **Rating:** 3.5/5.0 stars **Reviewed by:** Brendan M. | Senior Systems Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** July 09, 2025 **What do you like best about ImageRight?** We have used Imageright for over 10 years. Our user base has enjoyed the feature available, although we only use the desktop client as the web client does not support all the functionalities of the desktop software yet. The system is stable and supports our large number of documents (over 60TB). As the desktop interface doesn't change between releases, the transition after upgrades is very easy. **What do you dislike about ImageRight?** Lack of Text Search feature. Lack of Guidewire specific integration. Licenses are expensive. **What problems is ImageRight solving and how is that benefiting you?** We use Imageright as our primary document managements application in the company. We have developed integrations through the Web APIs used by our Guidewire Claim Center and Policy Center applications. The business enjoys having the defined drawer for business unit to help them properly store and classify documentation. **Official Response from Nate McKissick:** > Thank you for letting us know what you think about ImageRight, Brendan. We understand the importance of a comprehensive search feature. We value your opinion and strive to improve based on your suggestions. ### 17. Meets Our Business Needs **Rating:** 4.0/5.0 stars **Reviewed by:** Shelby P. | Seasonal Graphic Designer, Computer Software, Enterprise (> 1000 emp.) **Reviewed Date:** April 14, 2026 **What do you like best about ImageRight?** It accomplishes the needs of our business **What do you dislike about ImageRight?** We struggle with support and escalating big ticket items **What problems is ImageRight solving and how is that benefiting you?** Document management ### 18. Claim settlement time got faster now **Rating:** 5.0/5.0 stars **Reviewed by:** Piyush M. | Consultant, Insurance, Mid-Market (51-1000 emp.) **Reviewed Date:** November 12, 2025 **What do you like best about ImageRight?** Best thing is it helps to reduce claim settlement time and also systematic storage of customer data **What do you dislike about ImageRight?** One drawback is it sometimes becomes very slow especially with low wifi speeds. User interface may be improved **What problems is ImageRight solving and how is that benefiting you?** Problem of lagging in operational activity in insurance sector is solved. **Official Response from Nate McKissick:** > Thank you for your review of ImageRight, Piyush. We're glad to hear that it has helped to reduce claim settlement time for you. Please don’t hesitate to reach out if you need anything in the future. ### 19. Strategic customization mixed with easy user interface **Rating:** 5.0/5.0 stars **Reviewed by:** Heather G. | People Leader, Enterprise (> 1000 emp.) **Reviewed Date:** January 27, 2025 **What do you like best about ImageRight?** What I like best about the system is its speed and efficiency, which makes task tracking easy. The navigational tools are user-friendly and intuitive, and there's a comprehensive help guide for support. This has enabled my team to manage tasks, reprioritize them based on business needs, route them appropriately, and take action. As a result, we've maintained strong relationships and transparency in our workflow and business volume, capturing valuable insights into our partners' needs and focusing our efforts on important tasks with custom priorities. **What do you dislike about ImageRight?** What I dislike about the system is that it does not allow for self-service password resets. I also dislike the inability to track history, flag email responses, and have them automatically archive back into the appropriate files. Although we haven't fully upgraded yet, I can only speak to the current version. However, I believe that my requests and current challenges will be addressed once we upgrade. **What problems is ImageRight solving and how is that benefiting you?** ImageRight is solving several problems by creating a centralized resource where multiple users can view documents for their business needs. It protects users from accessing private information that isn't applicable to them and allows other areas to manage the work driving the documents and details in the files. This centralization helps us concentrate our tasks and needs into one area, where we can identify trends, allocate resources to handle volume, and manage manual intervention tasks that require a human touch after automation has done its part. This benefits us by enabling better business management. **Official Response from Nate McKissick:** > Thank you for your comprehensive review, Heather! It's our goal to provide an exceptional user experience, so we're thrilled to hear you find ImageRight to be so user-friendly. We appreciate your feedbackand look forward to continuing our partnership. ### 20. Best software related to insurance work chart and claim setttlement **Rating:** 4.5/5.0 stars **Reviewed by:** Piyush K. | SENIOR TAX MANAGER, Mid-Market (51-1000 emp.) **Reviewed Date:** November 07, 2025 **What do you like best about ImageRight?** It saves time for discovering documents at claim settlement times and also made in order things require for insurance agents commission settlement calculations. **What do you dislike about ImageRight?** User interface along with some complex feature **What problems is ImageRight solving and how is that benefiting you?** Problem of complex document management and claim settlement process have been resolved by Imageright **Official Response from Nate McKissick:** > Hello, Piyush. We're delighted that ImageRight has met your expectations. Your satisfaction is our top priority. We're happy to be a part of your business and appreciate your feedback! ### 21. ImageRight hand-in-hand with AMS360 **Rating:** 4.0/5.0 stars **Reviewed by:** Daniel D. | Accountant, Mid-Market (51-1000 emp.) **Reviewed Date:** May 14, 2025 **What do you like best about ImageRight?** We have enjoyed the file-tree structure in ImageRight which seems to be fairly customizable. I like that it's more organized than attaching files to an Activity which just gets thrown into a chronological list. **What do you dislike about ImageRight?** I've had issues with editing & saving documents that are already in ImageRight, such as adding pages or comments to the existing document. Another downside that we haven't overcome, yet, is the lacking consistency of file-trees between different employees within the agency. **What problems is ImageRight solving and how is that benefiting you?** ImageRight is giving our agency a centralized and (mostly) organized location to place all of the documentation of which the agency must keep track. This benefits me because I can easily access files without having to go to a physical cabinet and flip through paper. **Official Response from Nate McKissick:** > Thank you for taking the time to share your experience with ImageRight, Daniel! We value your opinion and appreciate you taking the time to share your experience. ### 22. Great Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** July 10, 2025 **What do you like best about ImageRight?** The onboarding process was relatively simple to understand how to use it as a user. **What do you dislike about ImageRight?** At times, it can load very slowly which is frustrating. **What problems is ImageRight solving and how is that benefiting you?** Upload documents **Official Response from Nate McKissick:** > We're delighted that ImageRight has met your expectations. Your satisfaction is our top priority. We appreciate your review and look forward to continuing our partnership. ### 23. Lots of potential and capabilities, but lack of quick assistance and changes difficult to make. **Rating:** 3.0/5.0 stars **Reviewed by:** Dorene S. | AVP, Broker, Small-Business (50 or fewer emp.) **Reviewed Date:** April 17, 2025 **What do you like best about ImageRight?** Many of the uses are simple with the drag and drop and you can send/email from the program. **What do you dislike about ImageRight?** The menu bar is not easy for new users to navigate, and the icons your can add are difficult to see that many become useless. The link with AIM isn't very clear either. There are fields in AIM that we want to make available in IR now, but it seems to be a big process to make it happen. There should be a simple option to link over AIM fields over to IR. **What problems is ImageRight solving and how is that benefiting you?** We are able to file our documents in an easy drag/drop function in lieu of keeping paper files. Creating tasks/follow up. **Official Response from Nate McKissick:** > Thank you for your review of ImageRight, Dorene. We are continuously working to improve our software. We value your business and aim to provide the best experience possible. We will take your input into consideration for future updates. ### 24. Cornerstone of our workflow **Rating:** 5.0/5.0 stars **Reviewed by:** kdblocher . | Chief Operating Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** July 10, 2025 **What do you like best about ImageRight?** We enjoy the ease of moving documents around, retitling them, annotating and packaging emails with documents housed in ImageRight. **What do you dislike about ImageRight?** The reporting functions of ImageRight (to grade throughput of employees, timing, etc.) could be stronger. **What problems is ImageRight solving and how is that benefiting you?** We moved to ImageRight to eliminate paper files. It's done that and it's also streamlined and sped up our customer service because we're not spending time looking for files. **Official Response from Nate McKissick:** > Thank you for your review of ImageRight. It's our goal to provide an exceptional use experience, so we're glad to hear you find it easy to use. We value your opinion and appreciate you taking the time to share your experience! ### 25. Fulfills all filing needs **Rating:** 5.0/5.0 stars **Reviewed by:** Eli H. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 08, 2025 **What do you like best about ImageRight?** The To Do/Task list is an extremely valuable asset to our business. We use it daily and it makes our processes run smoothly. ImageRight gives us an easy to navigate platform to maintain clean filing and keep up with current processes. **What do you dislike about ImageRight?** We are currently on the desktop version. Our hesitation to transfer to the browser version is due to the missing functions. I will be running a demo on the browser version soon to test the newer features that have been added. **What problems is ImageRight solving and how is that benefiting you?** Task sorting and prioritization. Filing all business documents. **Official Response from Nate McKissick:** > Thank you for your review of ImageRight, Eli! It's fantastic to know that it helps you and your agency succeed. We're happy to be a part of your business and appreciate your feedback! ### 26. Imageright is the ultimate electronic file system, allowing tasking and workflows **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Insurance | Data Processing Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 10, 2025 **What do you like best about ImageRight?** Paperless easy to use environment for Insurance Companies **What do you dislike about ImageRight?** It is expensive use, per user costs, server needs **What problems is ImageRight solving and how is that benefiting you?** Business workflow **Official Response from Nate McKissick:** > Thank you for your review of ImageRight. We value your opinion and strive to improve based on your suggestions. ### 27. System has been rock solid and has lots of features **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Insurance | Small-Business (50 or fewer emp.) **Reviewed Date:** April 17, 2025 **What do you like best about ImageRight?** ImageRight is a great document imaging software. The software is fairly easy to use. It's also great at organizing documents so that they can be navigated too very easily. **What do you dislike about ImageRight?** Sometimes the cloud based version can become slow calling up documents **What problems is ImageRight solving and how is that benefiting you?** ImageRight allows us to image and organize out homeowners policies documents **Official Response from Nate McKissick:** > Thank you for your review of ImageRight! We're thrilled that our software meets your expectations. We appreciate your feedback and look forward to continuing our partnership. ### 28. Imageright desktop and connect **Rating:** 3.5/5.0 stars **Reviewed by:** michael m. | Director of It, Small-Business (50 or fewer emp.) **Reviewed Date:** April 15, 2025 **What do you like best about ImageRight?** the connect tool is abit cumberson to setup. But the web interface is greate **What do you dislike about ImageRight?** Complicated setup for the moving pieces and some backward compatibility **What problems is ImageRight solving and how is that benefiting you?** Document Storage system **Official Response from Nate McKissick:** > Thank you for your review, Michael. Your input is essential in shaping ImageRight. We appreciate your input and will take it into consideration for future updates. Please don’t hesitate to reach out if you need anything in the future.   ### 29. I use IR to keep a record of policy information, correspondence, quotes & policies **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Writing and Editing | Small-Business (50 or fewer emp.) **Reviewed Date:** April 15, 2025 **What do you like best about ImageRight?** The ease in using IR and being able to see what has been done on the file. **What do you dislike about ImageRight?** At this time I have no dislikes in using IR **What problems is ImageRight solving and how is that benefiting you?** We are able to see all transactions processed for a policy and also see all correspondence regarding requests for changes. **Official Response from Nate McKissick:** > Thank you for taking the time to share your experience with ImageRight. We're grateful for your input! ### 30. Senior Application Analyst **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** April 15, 2025 **What do you like best about ImageRight?** Ease of use for typical user. Workflow driven. We've been using IR since 2002 and the support team is excellent. **What do you dislike about ImageRight?** I don't think there is much we don't like about IR **What problems is ImageRight solving and how is that benefiting you?** Originally (back in 2002) it eliminated our entire file department. Now we distribute work electronically. Easy to use. **Official Response from Nate McKissick:** > Thank you much for your kind words! We're delighted that ImageRight has met your expectations. Please don’t hesitate to reach out if you need anything in the future.   ### 31. User friendly and what I want in document system **Rating:** 5.0/5.0 stars **Reviewed by:** Courtney K. | Business Analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** April 03, 2024 **What do you like best about ImageRight?** I really like that it is easy to use. Anyone can understand how to use it with a few simple steps. The workflow process makes it easy to move work around. **What do you dislike about ImageRight?** I don't disklike much about ImageRight actually. It is pretty user friendly. **What problems is ImageRight solving and how is that benefiting you?** Storing documents and moving the work through the system ### 32. Win, Win **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** May 07, 2025 **What do you like best about ImageRight?** Houses insurance policies and paper in an organized matter for easy access **What do you dislike about ImageRight?** There are no downsides with ImageRight that I ser **What problems is ImageRight solving and how is that benefiting you?** access from The road, quick access, organizing, and so much more. **Official Response from Nate McKissick:** > We're delighted that ImageRight has met your expectations. Your satisfaction is our top priority. We appreciate your feedback and look forward to continuing our partnership. ### 33. ImageRight Review **Rating:** 3.0/5.0 stars **Reviewed by:** Ashley H. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 08, 2025 **What do you like best about ImageRight?** The filing system and indexing ability. Workflows. **What do you dislike about ImageRight?** We are still on desktop but will be moving over soon. Least helpful in desktop is the search feature. **What problems is ImageRight solving and how is that benefiting you?** It is helping simply work. **Official Response from Nate McKissick:** > Thank you for sharing your thoughts with us, Ashley. We appreciate your input and will take it into consideration for future updates. Please don’t hesitate to reach out if you need anything in the future.   ### 34. Really solid imaging and document management product **Rating:** 4.0/5.0 stars **Reviewed by:** Chris M. | Enterprise (> 1000 emp.) **Reviewed Date:** May 07, 2025 **What do you like best about ImageRight?** Ease of use, intuitive, workflows and is quite customizable. **What do you dislike about ImageRight?** Not much - browser almost up to speed with desktop, so we are looking forward to the switch **What problems is ImageRight solving and how is that benefiting you?** Document management, consistency **Official Response from Nate McKissick:** > Thank you for your kind words, Chris. We're delighted that ImageRight has met your expectations. Your satisfaction is our top priority. We appreciate your review and look forward to continuing our partnership. ### 35. Great product! **Rating:** 4.5/5.0 stars **Reviewed by:** Brittnie H. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 07, 2025 **What do you like best about ImageRight?** Great customization for our agency - can get department specific! **What do you dislike about ImageRight?** A little bit clicky at times, hoping that continues to improve with newer updates **What problems is ImageRight solving and how is that benefiting you?** Document management, keeping us organized! **Official Response from Nate McKissick:** > Thank you for your review of ImageRight, Brittnie! We're thrilled to hear that ImageRight works well for your agency. We value your opinion and strive to improve based on your suggestions. Please don’t hesitate to reach out if you need anything in the future! ### 36. This was my first time and I loved it **Rating:** 5.0/5.0 stars **Reviewed by:** Sherry H. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 08, 2025 **What do you like best about ImageRight?** It's easy for our users to learn and use. **What do you dislike about ImageRight?** Importing in bulk documents. We receive 1000's up to 100,000's at a time and it's very time consuming. **What problems is ImageRight solving and how is that benefiting you?** N/A **Official Response from Nate McKissick:** > Thank you for your review of ImageRight, Sherry! We value your opinion and strive to improve based on your suggestions. Please don’t hesitate to reach out if you need anything in the future.   ### 37. Excellent for workflow efficiency **Rating:** 5.0/5.0 stars **Reviewed by:** Desiree S. | Agency Operations Supervisor, Small-Business (50 or fewer emp.) **Reviewed Date:** May 08, 2025 **What do you like best about ImageRight?** The ability to make it work for you and to streamline workflows. **What do you dislike about ImageRight?** Tabs on desktop could be easier to identify **What problems is ImageRight solving and how is that benefiting you?** Personal Efficiency and tracking efficiency of my team **Official Response from Nate McKissick:** > Thank you for your review of our software, Desiree! We're thrilled to hear that ImageRight has been able to streamline your workflows. We value your opinion and strive to improve based on your suggestions. Please don’t hesitate to reach out if you need anything in the future.   ### 38. IR makes work like easier **Rating:** 5.0/5.0 stars **Reviewed by:** Ying Z. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 07, 2025 **What do you like best about ImageRight?** Easy to use and great for task based workflow **What do you dislike about ImageRight?** Memorized the document name is hard to be changed or deleted **What problems is ImageRight solving and how is that benefiting you?** Save us time to improve the work efficiency **Official Response from Nate McKissick:** > Thank you for your review of ImageRight, Ying! Here at Vertafore, it is our goal to provide an exceptional customer experience, so we're delighted to hear you find our product easy to use. We're happy to be a part of your business and appreciate your feedback! ### 39. Functional **Rating:** 4.5/5.0 stars **Reviewed by:** Kathy M. | Enterprise (> 1000 emp.) **Reviewed Date:** May 08, 2025 **What do you like best about ImageRight?** The ability to upload all the documents to one place. **What do you dislike about ImageRight?** Sometimes it it hard to organize the files if there's a lot. **What problems is ImageRight solving and how is that benefiting you?** Sharing documents and historical storage. **Official Response from Nate McKissick:** > Thank you for sharing your thoughts on ImageRight with us, Kathy. We value your opinion and strive to improve based on your suggestions. Please don’t hesitate to reach out if you need anything in the future.   ### 40. ImageRight **Rating:** 4.0/5.0 stars **Reviewed by:** Beth K. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 08, 2025 **What do you like best about ImageRight?** ..........It's setup like a filing system **What do you dislike about ImageRight?** The search functions on the web version need enhancements **What problems is ImageRight solving and how is that benefiting you?** It's much easier to use that activities & attachments in AMS **Official Response from Nate McKissick:** > Thank you for your review of ImageRight, Beth. We value your opinion and strive to improve based on your suggestions. ### 41. overall good software **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** April 17, 2025 **What do you like best about ImageRight?** very helpful at keeping things organized and structured the way we need them to **What do you dislike about ImageRight?** over all good but sometime it can be hard to find what i am looking for **What problems is ImageRight solving and how is that benefiting you?** solving keeping records and things organized **Official Response from Nate McKissick:** > Thank you for taking the time to share your experience with ImageRight. We value your opinion and strive to improve based on your suggestions. Please don’t hesitate to reach out if you need anything in the future.   ### 42. Great Product **Rating:** 5.0/5.0 stars **Reviewed by:** Breanne R. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 08, 2025 **What do you like best about ImageRight?** Documents are very organized and easy to find things. **What do you dislike about ImageRight?** It takes awhile to catch on for labeling and where to file some items. **What problems is ImageRight solving and how is that benefiting you?** Documentation **Official Response from Nate McKissick:** > Thank you for your review of ImageRight, Breanne! We're happy to be a part of your business and appreciate your feedback! ### 43. Love it **Rating:** 4.5/5.0 stars **Reviewed by:** Stephanie B. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 07, 2025 **What do you like best about ImageRight?** Ease of use, file types. Find stuff easy **What do you dislike about ImageRight?** Lag with large documents, gets stuck. Otherwise good **What problems is ImageRight solving and how is that benefiting you?** No problems but like how it stores documents. **Official Response from Nate McKissick:** > Thank you for your review of ImageRight, Stephanie! We value your opinion and appreciate you taking the time to share your experience. ### 44. company has been on IR for a while. it has been a great app to work with. **Rating:** 5.0/5.0 stars **Reviewed by:** gabriel s. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 08, 2025 **What do you like best about ImageRight?** searching files. keeping up to date with tasks **What do you dislike about ImageRight?** upgrading versions can be a pain, but necessary. **What problems is ImageRight solving and how is that benefiting you?** keeping up to date with claims **Official Response from Nate McKissick:** > Thank you for taking the time to share your experience with ImageRight, Gabriel. We value your opinion and appreciate you taking the time to share your experience. We're happy to be a part of your business! ### 45. Great Product **Rating:** 4.5/5.0 stars **Reviewed by:** Earline R. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 07, 2025 **What do you like best about ImageRight?** Ability to file documents in one place for our accounts. **What do you dislike about ImageRight?** Search function is not very effective for documents. **What problems is ImageRight solving and how is that benefiting you?** Document storage **Official Response from Nate McKissick:** > Thank you for taking the time to share your experience with ImageRight, Earline. We're very grateful for your input! ### 46. Awesome workshops, excellent information **Rating:** 5.0/5.0 stars **Reviewed by:** Joy W. | Business System Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** May 09, 2023 **What do you like best about ImageRight?** Ease of use. Flexible. Easy to move images and tasks **What do you dislike about ImageRight?** Sometimes slow. File notes can become cumbersome **What problems is ImageRight solving and how is that benefiting you?** Document management ### 47. ImageRight **Rating:** 4.0/5.0 stars **Reviewed by:** Bobbie J. | Senior Commercial Underwriter, Mid-Market (51-1000 emp.) **Reviewed Date:** May 07, 2025 **What do you like best about ImageRight?** Organization and structure, workflows and usability. **What do you dislike about ImageRight?** Limited knowledge of setting up workflows **What problems is ImageRight solving and how is that benefiting you?** Tasking and workflows. Document retention **Official Response from Nate McKissick:** > Hello, Bobbie. Thank you for your review of ImageRight! We value your opinion and appreciate you taking the time to share your experience. Please don’t hesitate to reach out if you need anything in the future.   ### 48. Great System **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** May 07, 2025 **What do you like best about ImageRight?** I enjoy the ease of doing business with the system. I am really excited about the upgrades to the browser and the new dashboard for data. Seems like they have forward thinking for future enhancements. **What do you dislike about ImageRight?** I feel like my dislikes are being addressed with the upgrades being done. **What problems is ImageRight solving and how is that benefiting you?** Task processing and data for analysis **Official Response from Nate McKissick:** > We're delighted that ImageRight has met your expectations. Your satisfaction is our top priority, so we are thrilled to hear you find our software so easy to use. We appreciate your review and look forward to continuing our partnership. ### 49. IR is great **Rating:** 5.0/5.0 stars **Reviewed by:** Rachel S. | Enterprise (> 1000 emp.) **Reviewed Date:** May 10, 2025 **What do you like best about ImageRight?** Easy accessibility and easy to import info **What do you dislike about ImageRight?** Mobility - no mobile application available **What problems is ImageRight solving and how is that benefiting you?** Idk **Official Response from Nate McKissick:** > Thanks for your feedback, Rachel! We're delighted that ImageRight has met your expectations. Your satisfaction is our top priority. Please don’t hesitate to reach out if you need anything in the future.   ### 50. ImageRight **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** May 07, 2025 **What do you like best about ImageRight?** I like everything about ImageRight, but my favorite is building workflows. **What do you dislike about ImageRight?** The buddy list in the Web client. Having to install IRConnect, Document Converter, PDF Printer and Microsoft Addin to use the Web Client. **What problems is ImageRight solving and how is that benefiting you?** We don't have to work out of emails so nothing is getting lost. **Official Response from Nate McKissick:** > Hello. Thank you for your review of ImageRight! We value your opinion and appreciate you taking the time to share your experience. ## ImageRight Discussions - [What is ImageRight desktop?](https://www.g2.com/discussions/what-is-imageright-desktop) - 2 comments - [How does ImageRight work?](https://www.g2.com/discussions/how-does-imageright-work) - 1 comment - [What is ImageRight used for?](https://www.g2.com/discussions/what-is-imageright-used-for) - 3 comments - [View ImageRight pricing details and edition comparison](https://www.g2.com/products/imageright/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-21+07%3A43%3A24+-0500&secure%5Bsession_id%5D=a29d0f7e-5e44-4ef2-ac8a-f4bf576de8a5&secure%5Btoken%5D=0dfda2abe25b819fdf0e550b573144eaa62f9d6415ba0b3dcb478623e021b642&format=llm_user) ## ImageRight Integrations - [MGA Systems](https://www.g2.com/products/mga-systems/reviews) ## Top ImageRight Alternatives - [Indio](https://www.g2.com/products/indio/reviews) - 4.6/5.0 (127 reviews) - [Applied CSR24](https://www.g2.com/products/applied-csr24/reviews) - 4.3/5.0 (21 reviews) - [Policy Bazaar](https://www.g2.com/products/policy-bazaar/reviews) - 4.1/5.0 (18 reviews)