G2

Kelly I.

Vice President, Member Financial Services

Mid-Market (51-1000 emp.)

10/28/2026

"IllumaShield Streamlined Voice Authentication and Boosted Operational Efficiency"

5/5

What do you like best about IllumaSHIELD Voice Security?

What stands out most is how IllumaSHIELD combines effective voice authentication with a better member experience. It has helped us authenticate members more efficiently, reduce repetitive verification steps, and establish consistent validation practices across multiple departments. We have substantially reduced our reliance on knowledge-based challenge questions, lowering costs and allowing employees to focus on members’ needs more quickly. It has also helped us successfully deter account takeover attempts, reinforcing the value of the technology beyond operational efficiency. We also appreciate Illuma’s responsive, collaborative approach, including ongoing performance discussions and a willingness to listen to feedback. Review collected by and hosted on G2.com.

What do you dislike about IllumaSHIELD Voice Security?

We have no dislikes to report. Our experience with IllumaSHIELD has been positive, both in the benefits the technology delivers and the responsive support we receive from the Illuma team. Review collected by and hosted on G2.com.

What problems is IllumaSHIELD Voice Security solving and how is that benefiting you?

IllumaSHIELD is helping us address the challenge of authenticating callers securely without creating unnecessary friction. It has reduced our reliance on manual verification and knowledge-based challenge questions, lowering associated costs and creating a more consistent process across member-facing teams. Members experience fewer intrusive questions, while employees spend less time on repetitive validation steps. It also supports our fraud prevention efforts by helping us deter account takeover attempts as threats continue to evolve. Review collected by and hosted on G2.com.