IllumaSHIELD gives my team more confidence they are speaking with the right person and much faster, while being extremely easy to use. That handle time reduction allows my agents to spend more time building relationships with members while members experience less wait time to speak with them. It also allows the conversation to start with, "How can I help you?" rather than a security interview. Review collected by and hosted on G2.com.

The only drawbacks are specific choices we've made, or our environment. On the Avaya platform, the gadget is stand alone rather than integrated. And, given the chance to do it over, I would have selected something different for the unique identifier. Review collected by and hosted on G2.com.