G2

Asha B.

Senior Strategist

Mid-Market (51-1000 emp.)

5/15/2023

"A platform that fits perfectly with our communicative and collaborative needs"

4.5/5

What do you like best about Igloo?

I love Igloo and its effectiveness in helping us promote more efficient communication and collaboration between employees and customers. The adoption process of the software was relatively quick, it is a fluid platform, and its interface is intuitive. It has many features, but the most attractive ones are taken advantage of by our operational executives responsible for inbound and outbound calls. It is an excellent tool for collaboration; it allows us to synchronize and streamline processes; moreover, it has facilitated how we support customers, increasing our effectiveness and quality of service. Review collected by and hosted on G2.com.

What do you dislike about Igloo?

The number of page layouts is somewhat limited, it would be great if they added more, and the search index has a lot of room for improvement. Still, it's not easy to get files. Review collected by and hosted on G2.com.

What problems is Igloo solving and how is that benefiting you?

Igloo is fantastic; it has allowed us to repower the communication, collaboration and support mechanisms within the organization between employees and customers, thus increasing our service's efficiency, resolving issues faster and striving for customer satisfaction. It helps us to synchronize and move forward in our daily processes, significantly streamlining our work and leaving time to cover other essential tasks. Review collected by and hosted on G2.com.