G2

Verified User in Marketing and Advertising

Small-Business (50 or fewer emp.)

10/22/2019

"New User Review - IDSS"

4/5

Describe the project or task iDSS helped with:

Account Management, Surveys, Organization, Contact Management and more Review collected by and hosted on G2.com.

What do you like best about iDSS?

We recently switched from Simpleview to IDSS and the transition has had some ups and downs. A few things I really like about IDSS are its capability of creating surveys and events that can be sent directly out of the program and tracked to the accounts. Its reporting capabilities are also impressive, and we are still discovering new ways we can track the data. The IDSS team is also very responsive and helpful with any questions we may have. It also has a much more modern look than SimpleView. Review collected by and hosted on G2.com.

What do you dislike about iDSS?

A few things that we are missing or having a hard time getting used to is the lack of inventory tracking. We used to be able to pull orders and track multiple different types of inventory and have not been able to with this new system. The Survey programming is also very limited and is not very useful for what we need. We have heard from clients that the leads are a little more difficult to understand, but I'm sure they will become comfortable with the new system in time. Review collected by and hosted on G2.com.

Recommendations to others considering iDSS:

Take your time. They are very responsive and open to creating a custom system for our organization, but it takes time. Review collected by and hosted on G2.com.

What problems is iDSS solving and how is that benefiting you?

We use IDSS for our CRM and are solving organization issues, reporting issues, and tracking issues. We have had issues with cross-department communication and IDSS offers a way to track all activity with different accounts so that everyone on our team is always on the same page. Review collected by and hosted on G2.com.