G2

Verified User in Research

Mid-Market (51-1000 emp.)

8/11/2026

"Simple, Customisable Workflow with Powerful Dashboards"

4/5

What do you like best about Ideagen Quality Management?

This system has a very simple workflow, but it still lets users customise that workflow to suit the needs of their business. You can create a lot of customisable fields to track the metrics that matter most to your business, and those fields can then be reflected in a dashboard.

Also, when paired with our consultant, they were very knowledgeable and instrumental in helping us set up our system. Review collected by and hosted on G2.com.

What do you dislike about Ideagen Quality Management?

When there’s an issue, using the support ticket system can be frustrating. It often takes a while to work through, and sometimes I’m passed between several people before I finally reach someone who can help. Before raising a ticket, the support chat via 'Fin' is very helpful. Review collected by and hosted on G2.com.

What problems is Ideagen Quality Management solving and how is that benefiting you?

I’ve used this system to convert paper-based processes into digital workflows, so all approvals can be handled in one place without having to go through lengthy email chains. It’s helped us move these processes forward more effectively because the system uses target dates, owners, and actions, making it easier to ensure everything is completed before the ticket is closed. Review collected by and hosted on G2.com.