I really like the customer service from the ID-Pal team. Despite being a small company, they are unbelievably attentive and handle all our queries well. They supported us as a new company, especially with billing. Their system is also very user-friendly for our customers—it's as simple as sending an SMS with a link for document upload and face photo. Plus, it integrates seamlessly with Salesforce, so I don't have to juggle two screens while processing loans. The Salesforce integration is a big plus as it simplifies my workflow, and their support is incredibly responsive when we face any roadblocks during integrations. Review collected by and hosted on G2.com.
I do think that it's important that the ID-Pal web-based service and the ID-Pal app-based service provide the same functionality, but really nothing I would add here of any substance. Review collected by and hosted on G2.com.
Hi David
Thank you for your review. We're delighted to hear that ID-Pal's identity verification solution and seamless Salesforce integration are simplifying your onboarding process. It's great to know that our user-friendly biometric authentication technologies and responsive customer support are making a difference.
We really value your partnership and look forward to continuing to support your growth.