G2

Sapphire L.

Social Media Marketing Specialist

Media Production

Small-Business (50 or fewer emp.)

10/11/2026

"Powerful Scenario Modeling with Helpful Dashboards and an Excel Add-In"

4.5/5

What do you like best about IBM Planning Analytics?

The scenario side is what I end up reaching for most. It lets us model support volume and capacity across teams or regions and quickly see what happens when inquiries spike or staffing changes. The Excel add-in is useful when I want to dig into the numbers in the way I’m used to, and the dashboards make it easier to understand planned versus actual results without having to rebuild everything from scratch each time. Review collected by and hosted on G2.com.

What do you dislike about IBM Planning Analytics?

It still feels heavier than it needs to be for straightforward operational planning. Adjusting or setting up models takes time and usually requires bringing in someone who knows the system better. Larger scenario runs can slow down somewhat, and new people on the team often need a while to get comfortable using it. Review collected by and hosted on G2.com.

What problems is IBM Planning Analytics solving and how is that benefiting you?

Capacity and workload planning used to live in spreadsheets that were hard to keep up to date and easy to get out of sync. Evaluating different scenarios meant a lot of copying, tweaking, and recalculating by hand. Planning Analytics has made it much faster to run realistic cases and keep our operational plan aligned, so we’re better prepared when support volume shifts and we spend less time dealing with file versions and manual updates. Review collected by and hosted on G2.com.