G2

Diego Jesus V.

Enterprise (> 1000 emp.)

8/21/2026

"Speed and Proximity: IBM Lab Services Makes Work More Agile and Effective"

4.5/5

What do you like best about IBM Lab Services?

What we highlight most about IBM Lab Services is their quick response and the closeness they maintain throughout the process. The team is always very present, quickly understands our needs, and accompanies us practically to solve technical challenges. Thanks to this, the work becomes much more agile and effective. Review collected by and hosted on G2.com.

What do you dislike about IBM Lab Services?

So far, we have not found any significant negative aspects. The experience with IBM Lab Services has been very positive, both for the support and for the speed and willingness of the team. As an opportunity for improvement, there is always room to continue optimizing coordination and response times as requirements increase. Review collected by and hosted on G2.com.

Recommendations to others considering IBM Lab Services:

I would recommend IBM Lab Services especially for projects that require specialized technical knowledge and support during complex implementations or integrations. I would particularly highlight the closeness, quick response, and willingness of the team to understand needs and help find concrete solutions. Review collected by and hosted on G2.com.

What problems is IBM Lab Services solving and how is that benefiting you?

IBM Lab Services helped us address and resolve the technical challenges associated with the integration and implementation of tools like Instana, Kubecost, and Turbonomic in our TMA environment. Their support and specialized knowledge allowed us to accelerate implementations, resolve technical issues, and adopt these solutions in a more organized and efficient manner. Additionally, the joint work facilitated the transfer of knowledge to our team, enabling us to better manage and leverage these tools autonomously. Review collected by and hosted on G2.com.