G2

Samantha H.

OnBase Systems Engineer, Sr.

Enterprise (> 1000 emp.)

10/30/2026

"Powerful Process Automation and Scalable Document Management with Hyland OnBase"

5/5

What do you like best about Hyland OnBase?

Hyland OnBase's greatest strength is its ability to automate and simplify complex business processes while providing a centralized, scalable platform for document management and workflow. Its flexibility and integration capabilities help organizations improve efficiency and adapt as business needs evolve. Review collected by and hosted on G2.com.

What do you dislike about Hyland OnBase?

Overall, I've had a very positive experience with OnBase. Rather than a dislike, I'd view it as an opportunity to further enhance support engagement and communication, helping customers feel even more connected and informed during the support process. Review collected by and hosted on G2.com.

What problems is Hyland OnBase solving and how is that benefiting you?

OnBase solves the challenge of managing documents and business processes across multiple departments by providing workflow automation, document management, and integration capabilities. This has benefited me by enabling process standardization, reducing manual touchpoints, improving transparency into work queues and bottlenecks, and supporting ongoing optimization efforts that deliver value to our business users. Review collected by and hosted on G2.com.