G2

Jack B.

Helpdesk Engineer

Small-Business (50 or fewer emp.)

10/30/2026

"Managed EDR Monitoring That Feels Like an Extension of Our IT Team"

4/5

What do you like best about Huntress Managed EDR?

What I like best is having a managed security team monitoring EDR alerts and helping with remediation. It reduces the amount of noise we have to investigate ourselves and gives us confidence that genuine threats are being reviewed by security specialists. The clear guidance around remediation is particularly useful, as it helps us understand what has happened, what action needs to be taken, and allows us to respond quickly without spending unnecessary time investigating false positives. Overall, it feels like an extension of our own IT team rather than just another security product generating alerts. Review collected by and hosted on G2.com.

What do you dislike about Huntress Managed EDR?

Overall, I've had a positive experience with Huntress Managed EDR. If I had to pick an area for improvement, it would be having even more information available about certain detections and remediation steps, making it quicker for us on the helpdesk to understand exactly what has happened and what, if anything, we need to do next. Review collected by and hosted on G2.com.

What problems is Huntress Managed EDR solving and how is that benefiting you?

Huntress Managed EDR helps solve the problem of having to monitor and investigate endpoint security threats entirely ourselves. It gives us an additional layer of security by having a dedicated team reviewing potential threats and helping identify which ones genuinely require action. This benefits us by reducing the amount of time we spend investigating security alerts, while also giving us confidence that threats aren't being overlooked. The clear remediation guidance also allows us to respond to incidents more quickly and focus our time on supporting customers and resolving other issues. Review collected by and hosted on G2.com.