--- title: Humanitru Reviews meta_title: 'Humanitru Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 74 reviews by the users' company size, role or industry to find out how Humanitru works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 74 scale: '5' date_modified: '2026-06-30' parent_category: name: Nonprofit url: https://www.g2.com/categories/nonprofit --- # Humanitru Reviews **Vendor:** Humanitru **Category:** [Nonprofit CRM Software](https://www.g2.com/categories/nonprofit-crm) **Average Rating:** 4.5/5.0 **Total Reviews:** 74 ## About Humanitru Humanitru is a data management platform designed to help you reach your goals, eliminate frustration, and save time. By consolidating your data, you can more effectively manage your fundraising and supporter engagement activities in one place. Our platform typically replaces legacy CRMs or donor management systems with what we call a supporter engagement platform, looking beyond just donors to the full spectrum of supporter behavior. Humanitru provides many built-in capabilities, such as custom online donation pages, powerful automated data insights, and integrates with a variety of tools, including email marketing platforms, event ticketing platforms, donor prospecting tools, accounting software, and more. The resulting all-in-one view of data allows nonprofits to make strategic decisions and better engage with the supporters who make their mission possible. On average, Humanitru clients achieve: - 62% growth in number of active donors - 57% growth in average donation amounts - 41% reduction in lapsed donors ## Humanitru Pros & Cons **What users like:** - Users value the **dedicated customer support** of Humanitru, noting swift responses and effective issue resolution. (8 reviews) - Users find Humanitru to be **easy to navigate** , with responsive support and a straightforward learning curve. (7 reviews) - Users appreciate the **effective donor management** features of Humanitru, enhancing data integration and user experience. (4 reviews) - Users praise the **learning ease** of Humanitru, noting its straightforward navigation and helpful customer support. (4 reviews) - Users value the **customizability** of Humanitru, appreciating its ease of personalization without extra costs or complexities. (3 reviews) - Donations Management (3 reviews) - Easy Integrations (3 reviews) - Functionality (3 reviews) - Fundraising (3 reviews) - Users value the **seamless integrations** of Humanitru, enhancing efficiency and personalization across various systems. (3 reviews) **What users dislike:** - Users find the **clunky interface** of Humanitru hampers usability and leads to a frustrating experience. (3 reviews) - Users find the **difficult learning curve** of Humanitru's reporting features and terminology somewhat challenging and time-consuming. (3 reviews) - Users find Humanitru **lacking essential features** , leading to inconveniences and lost opportunities for donations and promotions. (3 reviews) - Users express frustration over **missing features** in Humanitru, limiting automation, reporting, and promotional capabilities. (3 reviews) - Users find the **clunky design** of Humanitru hinders efficiency, making email tracking and data management cumbersome. (2 reviews) - Complexity (2 reviews) - Email Functionality (2 reviews) - Feature Usability (2 reviews) - Inaccuracy (2 reviews) - Inefficient Reporting (2 reviews) ## Humanitru Reviews ### 1. Very User-Friendly Software with Advanced Reporting and Automation features and Dedicated Support **Rating:** 5.0/5.0 stars **Reviewed by:** Aaron M. | Database Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 21, 2025 **What do you like best about Humanitru?** The ease of use, very helpful dedicated customer support, easy to navigate the system without a steep learning curve. **What do you dislike about Humanitru?** The platform seems to run fairly slow. When used on multiple different systems, networks, etc. pages seem to load slowly most of the time. Update: Our CSR reached out right away to address this and our platform's speed has improved significantly after a modification to better suit our needs. The personalized support and response times we have received have been amazing. **What problems is Humanitru solving and how is that benefiting you?** Our data and reporting have been very inconsistent and this make it difficult to understand our donor base and constituents, raise money, retain members, and track marketing efforts. Humanitru has really simplified access to necessary data and made it easier to build reports quickly and accurately. Having a dedicated place for grant tracking and prospecting, as well as task management is a huge benefit for our organization. With our last CRM we were also stuck with an outdated software and lacking support. Humanitru continues to grow and implement new features as a direct result of feedback from clients. **Official Response from Beth Brown:** > Hi Aaron, Thank you so much for taking the time to share your review. Your feedback is valuable to us, and we truly appreciate it. To make sure you’re getting the best possible experience with Humanitru, your Customer Service Manager will be reaching out shortly to review your current settings and recommend a few adjustments that can help improve your page load times. If you have any additional questions or feedback, we're happy to help! With gratitude, The Humanitru Team ### 2. Highly Customizable and Supportive; Setup Can Take Time **Rating:** 4.0/5.0 stars **Reviewed by:** Patrick L. | Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** October 18, 2025 **What do you like best about Humanitru?** Out of the box Humanitru is relatively straightforward to to learn and use if you are familiar with any donor/fundraising crm system. It is simple to customize by the organization without additional fees or having to unlock features. The online interfaces for donations, registrations, and memberships are clean, and easily integrated with an organization's overall brand. Customer support is responsive, allowing for emailing of issues or questions with responses within 24 hours, often with customized video walkthroughs of how to solve the issue. **What do you dislike about Humanitru?** Because Humanitru is so customizable, getting the system "set" can take some time. Some of the features are not as intuitive as other systems, but customer support is there to help you solve the challenge. The online help is not as robust (yet) for troubleshooting on your own. **What problems is Humanitru solving and how is that benefiting you?** The organization had information in three different systems: one for donation, one for membership, and one for email contacts. Humanitru allowed us to bring the disparate systems together, enable seamless online donations and memberships, and get an overall picture of each consituent. ### 3. A Developing Affordable Multifunctional CRM **Rating:** 3.5/5.0 stars **Reviewed by:** Jennifer S. | Executive Director, Small-Business (50 or fewer emp.) **Reviewed Date:** March 07, 2023 **What do you like best about Humanitru?** Fundraising and volunteers are core to what we do at our organization. Over the past four years, we've transitioned from from an older, outdated system to Humanitru. I've been very impressed with this "all in one" solution that allows us to manage all of our donor stewardship, record every contact, manage our volunteers, set up online giving, manage events, and facilitate auctions. As someone that is new to development work, I've especially appreciated the intuitive nature of this program. Cloud based access and the ability to review our data from anywhere/everywhere is also a huge asset. Lastly, and most importantly, the founders and staff are just good, decent, well intentioned people. The COO especially has been a fantastic partner given her background in development. She's become one of my favorite colleagues and a trusted collaborator. The customer service that we've received is top notch! **What do you dislike about Humanitru?** We had a problem with our online auction several year. The customer service and support that was provided by Humanitru was quite simply superb. I dislike that we had the problem, but Humanitru's response was the best customer service that I've ever received. They demonstrated ownership, learned from the issue, corrected it, and fixed it. Their handling of the problem is a model for how folks should do business. **What problems is Humanitru solving and how is that benefiting you?** Completely integrated all in one system that placed all of our donor, fundraising, and volunteer info in one place. The program has also allowed us to streamline processes, stop duplicate data entry, and stop using Excel to track info. **Official Response from Beth Brown:** > We're incredibly grateful to have you as a client of Humanitru! Your dedication to serving those in your community inspires us every day, and we're honored to be a part of your journey. Thank you for your positive review of our platform and for your continued trust in us. We're committed to using your feedback to continually improve Humanitru to better serve nonprofits like yours. Thank you for choosing Humanitru as your partner in doing good. Best regards, The Humanitru Team ### 4. Humanitru for Habitat for Humanity and non-profits **Rating:** 5.0/5.0 stars **Reviewed by:** Kim G. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** August 15, 2025 **What do you like best about Humanitru?** We switched to Humanitru about 2 years ago for our CRM at Habitat for Humanity of Champaign County. If you are looking for personalized service and integration this is the way to go. Being assigned one staff person who worked directly with us made the learning curve and implementation way easier than I anticipated. Adding in volunteer hours is a game changer to have all of information in only one data-base. **What do you dislike about Humanitru?** I would like to be able to not see information I will never use. For example - we do not use RSVP's to events - if I could toggle this off that would be great. **What problems is Humanitru solving and how is that benefiting you?** Humanitru is saving time by having all of our information in one CRM. I can search one database for a potential donor to see if they have given financially, how many hours they have volunteered, events they have attended, and their ### 5. Very Impressed New Client **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** December 08, 2023 **What do you like best about Humanitru?** Humanitry has been most helpful in organizing and identifying our membership. My first impression on my first walk through on a Membership Action page was WOW, I can easily see and read everything I wanted to know about each member on their own page. A close second is how easy it is to train staff to use the Membership Action sections. Reporting capabilites continue to impress me everyday. There is a multitude of ways to manipulate and use it. Customer Service is also right at the top of what we like best about Humanitru. There are real people behind every answer that I have, either in person or a video. I choose Humanitru over some of the larger mainstream database operations for the above, but also as a growing company I sensed that they are working hard for the customer over Corporate Goals. **What do you dislike about Humanitru?** Humanitru fits our needs as a small grassroots organization with a big reach. **What problems is Humanitru solving and how is that benefiting you?** Our previous problem was related to old and free technology that did not have customer service. The Learning/Humanitru pages are my first place for operational questions. For additional clarification a quick email to customer support guarentees a personal reply within 30 min. or less. It does take time and dedication to get a database to fit the goals of an organization and Humanitru staff are there every step of the way. This is a very valuable benefit to our organization. ### 6. Humanitru Review **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Museums and Institutions | Small-Business (50 or fewer emp.) **Reviewed Date:** October 23, 2025 **What do you like best about Humanitru?** The integration with MailChimp provides great cross-departmental data about our constituents. I also like the Donor Insights and Stewardship Automation features. Much of the reporting is user-friendly. Finally, the ability for active members to easily register for programs and events with their email thru Evergreen via the Membership Check is a great feature. **What do you dislike about Humanitru?** It's very inconvenient that certain changes to Pinecone pages require that a new link to that page be created. Our membership page has some minor mistakes but I'm resistant to ask support to correct them because I don't want to go through the hassle of updating the link everywhere it's listed on our website, front desk, etc. I don't like that we aren't able to offer coupon code to run special promotions on memberships. That was a feature we used in our old membership software that boosted new member sales. It's also unfortunate that we can't add an option to add a donation onto a ticket purchase or membership purchase, so in our software switch we've lost up to $1,000 in donations annually from patrons who were able to donate with their ticket/membership purchase in the old software. I wish the Stewardship Automation feature didn't have a limit on sends so we could use it organization-wide. I dislike that the MailChimp integration makes it hard to deduplicate constituents that have multiple emails subscribed to the newsletter. I also don't love that the system matches constituents by email, not by ID, since our database is a bit messy with emails, this means that oftentimes a transaction gets mapped to the wrong person. Pulling event reports in Evergreen feels limited in what we're able to do. One thing with reporting that I think is missing is the ability to pull reports about relationships. Finally, having the processing fees reflected in amounts makes it really difficult for our Accounting department to reconcile. **What problems is Humanitru solving and how is that benefiting you?** We adopted Humanitru because it is a more user-friendly CRM than our previous software, and way easier to navigate for the customer than they previously experienced. ### 7. Supportive Team, Reporting Takes Some Getting Used To **Rating:** 4.5/5.0 stars **Reviewed by:** Lindsay H. | Program Directory, Small-Business (50 or fewer emp.) **Reviewed Date:** October 30, 2025 **What do you like best about Humanitru?** I appreciate that I consistently feel supported by Humanitru, & I feel that they will answer questions when I have them. **What do you dislike about Humanitru?** The reporting features took a bit of trial and error to learn. I specifically find the need to choose what fields to show after running a report a bit cumbersome. **What problems is Humanitru solving and how is that benefiting you?** Streamlining online donations has increased our efficiency tenfold. I also love the recurring donations options. ### 8. Practical Database With Super Responsive Team of Forward Thinkers **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** March 05, 2025 **What do you like best about Humanitru?** The team at Humanitru seriously considers feature requests and is actively interested in how I routinely use their service, and what I wish I could use it for. They listen and strive to implement new features how their users want them, with real, genuine feedback. **What do you dislike about Humanitru?** Constituent identification is dependent on emails, which for some of our constituents is difficult, as some people do not wish to provide them, which forces me to use a placeholder email to nowhere on occasion. **What problems is Humanitru solving and how is that benefiting you?** Keeping great track of our supporters and letting us run specialized reports to see what campaigns are performing well and could be expanded. It also replaced our previous tracking system for volunteer hours, and works great for that as well. ### 9. A Great Product w/ Great Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** June 16, 2025 **What do you like best about Humanitru?** Humanitru is by far one of the easier platforms we’ve used to meet our donor cultivation needs. I think most notably is the level of support we’ve received from the team. Responses are swift and there hasn’t been an issue we could not resolve. Definitely recommend. **What do you dislike about Humanitru?** Not so much dislike but learning the language used within and to refer to aspects of the platform took some getting used to and was not as quick as I’d like. **What problems is Humanitru solving and how is that benefiting you?** NA ### 10. Great basic system, looking forward to updates & wish it had a few more specific functionalities **Rating:** 4.5/5.0 stars **Reviewed by:** Elizabeth C. | Director of Development and Communications, Small-Business (50 or fewer emp.) **Reviewed Date:** September 17, 2024 **What do you like best about Humanitru?** It's very clear and to me it's intuitive -- easy to add new constituents, for example. I love that I don't have to separately add workplaces and associate them individually as one does in Hubspot. **What do you dislike about Humanitru?** I just mentioned Hubspot -- with Hubspot as well as every other system I've used (Salesforce, Blackbaud Raiser's Edge) you can easily tie emails to the constituent record either by tying it to the email platform or by sending it from within the platform. Neither is possible with Humanitru, and the inefficiency of adding a separate action and recording the email is a little clunky. I would also like to have the ability to develop out own donor pages, which I understand is coming in 2025. **What problems is Humanitru solving and how is that benefiting you?** The volunteer portal is huge for us. We have a very large number of volunteers, volunteer projects, and volunteer hours. Last year we had over 1000 individual volunteer projects. I would hate to think of managing our volunteers without Humanitru! **Official Response from Beth Brown:** > Hi Elizabeth, Thank you so much for sharing your thoughts on Humanitru! We're thrilled to hear that you're finding our system intuitive and that it's been valuable in your volunteer management efforts. We did notice your concern about tying emails to constituent records, and we wanted to clarify that this is actually a feature Humanitru does have. Your Customer Success Manager has already reached out directly to offer a one-on-one training session to show you how to seamlessly connect emails to constituent profiles without extra manual steps, and we hope that this makes your experience with Humanitru even better! 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