G2

Verified User in Marketing and Advertising

Small-Business (50 or fewer emp.)

1/29/2020

"Great tool that houses all of your data in one place!"

5/5

What do you like best about HubSpot Service Hub?

Hubspot Service Hub lets you implement multiple workflows that making completing support requests quick and easy. I also love the tracking email function so I can see when one of our clients opens a communication. Review collected by and hosted on G2.com.

What do you dislike about HubSpot Service Hub?

I do not like that if you are writing an email and click the backspace it will sometimes delete the entire email, we also do not have a saved draft option. I would also love it if we could determine when another user is working a ticket, I know we have double emailed a client before because we were not aware that another person was already working it. Review collected by and hosted on G2.com.

Recommendations to others considering HubSpot Service Hub:

I would recommend this tool for anyone that is working off of a ticket system in the support field. Having all of our information on one platform helps others to assist our customers with any request and know the previous tickets they had. If you are looking for a tool that everyone can use for something then Hubspot is a good option! Review collected by and hosted on G2.com.

What problems is HubSpot Service Hub solving and how is that benefiting you?

We are making a lot of our processes automatic, which is great! Now our customers do not have to wait for us to send a communication for certain processes. We are also using the reporting tools in Hubspot to gather data and make adjustments to our processes and knowledge base. Review collected by and hosted on G2.com.