I really like the ease and speed of integration and implementation of the HubSpot Service Hub. I was able to pass it on to several teams in a short time. Implementing automations saved time for the teams. I also like the ability to perform tasks in parallel and migrate tickets to different teams without losing numbering, which gives me traceability and facilitates future audits. Review collected by and hosted on G2.com.

Yes. It could be better if I could better customize each team's workspace. There are immutable fields that made the layout a bit difficult for us. But nothing too serious. Review collected by and hosted on G2.com.