I like how all of the information relating to contacts is easily able to be located within a ticket. Like similar tickets, other messages etc... Also the breeze AI feature is really helpful as well. Review collected by and hosted on G2.com.

Sometimes when there are multiple people replying to a current ticket the way the email thread displays can be kind of confusing. Having multiple tabs of Hubspot open slows down the computer quite a bit. Review collected by and hosted on G2.com.