One of the features I use most is tasks. I am big on follow-up, so the tasks are a great way to stay on top of follow-up, especially when having thousands of contacts. I also like how I can specify the urgency or type of task. Review collected by and hosted on G2.com.

This could be possible to adjust in admin settings, but I do not like that an email is required in order to create a contact. Sometimes I communicate with people over the phone or various other platforms and I'm not able to create a record of them in order to follow up. Ideally, I would like to be able to create a contact without an email requirement. Review collected by and hosted on G2.com.