G2

Verified User in Pharmaceuticals

Mid-Market (51-1000 emp.)

10/20/2026

"More than an intranet - a brilliant platform backed by an even better team!"

5/5

What do you like best about Hub?

What I love most about HUB is how flexible and intuitive it is. We run two distinct communities, one for employees across multiple countries and another for our international distribution partners, and we've been able to make each one our own.

It's so much more than a traditional intranet. We've built everything from departmental hubs and knowledge banks to leadership communications, recognition programmes, resource libraries and interactive communities. And we're still finding new ways to use it!

The platform is easy to navigate and manage, even without technical expertise. Being able to create, update and publish content ourselves makes a huge difference to our workflows, particularly when supporting teams across multiple countries. It's given us the freedom to be creative, respond quickly to business needs and continually develop our communities without relying on external developers.

Getting started was incredibly straightforward too. Rather than building everything for us, Pancentric guided us through hands-on learning sessions. They didn't just give us a platform; they gave us the tools, confidence and freedom to make it our own.

The support team deserves a special mention. They're absolutely fantastic! Responsive, knowledgeable and genuinely invested in our success. They feel like an extension of our own team rather than an external supplier.

For us, the value goes far beyond having a place to publish information. HUB has helped us bring people, resources and conversations together in one accessible environment, while giving our small team the ability to manage and develop it ourselves. Review collected by and hosted on G2.com.

What do you dislike about Hub?

There honestly isn't much we dislike! As we've become more confident with the platform, we've naturally started pushing the boundaries of what we want to achieve with it.

There are occasional features we'd love to have more flexibility or control over, particularly as our communities and content become more sophisticated. But that's largely because we're continually finding new ways to use HUB!

What makes a real difference is how receptive the Pancentric team is to feedback. They're always happy to listen, explore ideas and help us find solutions or alternative approaches. We feel like we're working with a team that's genuinely interested in evolving the platform alongside its customers. Review collected by and hosted on G2.com.

What problems is Hub solving and how is that benefiting you?

As an international business operating across multiple countries and working with external distribution partners, one of our biggest challenges has been keeping people connected, informed and engaged, particularly when teams are geographically dispersed.

HUB has given us a central place to bring everything together, moving us away from information being scattered across emails, shared folders and individual teams.

It's also helped us move away from traditional top-down communications. Our approach is very much 'built by employees, for employees', and HUB makes that possible. Colleagues across the business contribute stories, share expertise, manage their own departmental spaces and build communities around shared interests.

We're developing knowledge banks and resource libraries that make information easier to find, reducing the need to repeatedly answer the same questions or search through emails. Our leadership teams can communicate more consistently, while recognition programmes and interactive content help colleagues feel part of something bigger.

For our external partners, it's helping us maintain relationships and share information between meetings, rather than relying on occasional communications.

And importantly, we're achieving all this with a small internal team. Being able to manage and evolve the platform ourselves makes it a genuinely valuable and sustainable solution.

Ultimately, HUB is helping us break down silos, make knowledge more accessible and build a stronger sense of community across our international business. Review collected by and hosted on G2.com.

Response from Clare Willson of Hub

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Wow! Thank you for such a thoughtful review! It’s wonderful to hear how you’ve made HUB your own across employee and distributor communities, bringing knowledge, people-first communications and peer recognition together. It's great that your team's found HUB easy to use and the tools so flexible, giving you the confidence to manage your small business intranet independently and really get creative with all the features at your disposal.

We'll also pass on your kind words to our Support Team! We love hearing from our customers, so are really pleased that our hands-on approach makes our support team feel like an extension of yours. Your feedback about wanting more flexibility as your communities grow is valuable, too. We’d love to keep exploring your ideas and help you find the best ways to achieve your goals. Thank you for choosing HUB—we’re excited to see how your communities continue to evolve!