What I like best about Hub is how it has become a true central communication hub. Since introducing it in 2019, it’s given us a single, reliable place for everything, from company news to HR documentation, removing the need to search across multiple systems.
The UI/UX is intuitive and easy to navigate, which has helped drive strong adoption across the business. Creating and publishing content is simple, and features like targeted content ensure employees only see what’s relevant to them, improving engagement.
It has significantly improved our workflow, what previously required multiple emails or shared drives can now be managed in one place, saving time and ensuring consistent communication. Document management and version control, particularly for HR content, have also been a big advantage.
Hub integrates well with our wider systems, helping streamline processes and reduce duplication. Performance has been reliable, with fast load times and minimal downtime.
From an ROI perspective, the platform delivers clear value through time savings and improved internal communication. Support and onboarding have been strong throughout, with a smooth rollout at the beginning and responsive ongoing assistance - we love John!!!
An added benefit has been its positive impact on company culture, making it easier to share updates and keep employees connected. Review collected by and hosted on G2.com.
This is a difficult question to answer as our overall experience with the Hub has been very positive..
From a UI/UX perspective, some more flexibility in layouts or enhanced drag-and-drop functionality would make content creation more efficient.
Performance is typically strong, but there can be occasional slowdowns when handling larger volumes of content or media. Improving responsiveness in these cases would enhance the admin experience.
Support has been fantastic and I can't fault it in anyway!
Is there is an opportunity to further develop AI-driven features, such as smarter search, content recommendations, and automation, to improve personalisation and efficiency?
Overall, these are relatively minor points and raised to answer the question! Review collected by and hosted on G2.com.
Wow! Thanks Carly for a fantastic review of your HUB experience! The team are thrilled it's had such a huge impact on your organisation and culture over the past 7 years.
We'll pass your compliments onto John - we know how much support from a real person truly matters.
Thank you also for your suggestions.
More AI improvements are on the horizon. Although we haven't fully rolled it out, we do have an AI Chatbot available for you to implement on your HUB, creating an employee self service search that provides instant answers, saving you time having to search your HUB. It's tailored around your content, allowing you to upload pdfs or link HUB pages to tailor the chatbot around a particular function (ie HR questions). Other improvements to search are also coming later this year.
Speak to John, and he can book you in for a session to go through these features in more detail.
Thank you again for your wonderful feedback!