--- title: Hub Reviews meta_title: 'Hub Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 117 reviews by the users' company size, role or industry to find out how Hub works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 117 scale: '5' date_modified: '2026-07-22' parent_category: name: Team Collaboration url: https://www.g2.com/categories/team-collaboration --- # Hub Reviews **Vendor:** Pancentric Digital **Category:** [Employee Intranet Software](https://www.g2.com/categories/employee-intranet) **Average Rating:** 4.5/5.0 **Total Reviews:** 117 ## About Hub HUB is a people-focused intranet solution designed to enhance internal communication and employee engagement within organizations. This digital workplace platform creates a connected environment where employees feel valued and heard, moving away from traditional, cumbersome communication methods to foster a more vibrant company culture. HUB is specifically tailored for HR, Marketing, and Communications teams, providing an intuitive interface that simplifies knowledge management and promotes collaboration. 🎯Perfect for growing teams and Mid-Sized organisations, HUB serves as a comprehensive tool that can be easily customized to meet different business needs, such as employee intranets, client portals, and franchise networks. It effectively addresses common challenges faced by organizations, including information overload and ineffective communication channels. By offering a centralized platform for news updates, people directories, polls, and forms, HUB streamlines the flow of information, reduces email clutter, and encourages two-way feedback between teams and management, ultimately enhancing workplace communication. 💪HUB offers a robust set of features designed to meet the diverse needs of its users. These include one-click single sign-on, multi-site environments, custom branding, and user alerts. Organizations can create a tailored experience for their employees through content personalization and smart tagging, ensuring that the right content reaches the appropriate audience. Additionally, HUB provides over 20 management reports that track site usage and engagement levels, allowing organizations to assess the effectiveness of their intranet and gain valuable insights into employee interactions with the platform. 🌳A notable aspect of HUB is its commitment to sustainability. Operating on low-carbon servers powered by renewable energy, HUB partners with the reforestation charity One Tree Planted to plant 50 trees for every HUB sold. This initiative not only supports environmental sustainability but also contributes to community-based reforestation projects, making HUB an appealing choice for organizations that prioritize corporate social responsibility and wish to make a positive impact on the environment. 🚀With secure Google Cloud hosting, unlimited data storage, and award-winning customer support, HUB positions itself as a reliable partner for organizations seeking to maximize the long-term value of their intranet solution. By focusing on user engagement, sustainability, and effective communication, HUB stands out in its category, offering a comprehensive solution that meets the evolving needs of modern workplaces. ## Hub Pros & Cons **What users like:** - Users value the **ease of use** of Hub, appreciating its intuitive layout and responsive support team. (17 reviews) - Users commend the **excellent customer support** of Hub, noting quick responses and helpful resolutions for a smooth experience. (11 reviews) - Users praise the **user-friendly platform** of Hub, highlighting its continuous evolution and excellent support from the team. (8 reviews) - Users praise the **customization options** of Hub, enabling tailored solutions that suit evolving business needs effectively. (7 reviews) - Users find HUB's **user-friendliness** exceptional, complemented by outstanding support and a range of engaging features. (7 reviews) - Intuitive (7 reviews) - Access Ease (6 reviews) - Users value the **clear and efficient communication** capabilities of Hub, enhancing team collaboration and engagement. (6 reviews) - Customizability (6 reviews) - Customization Flexibility (6 reviews) **What users dislike:** - Users find the **limited customization** options in Hub restrictive, affecting engagement and overall user satisfaction. (7 reviews) - Users express a desire for greater **customization options** in Hub, particularly for visuals and templates. (4 reviews) - Users find the **limited functionality** of HUB frustrating, especially regarding integrations and essential features like My Notes. (4 reviews) - Users find the **missing features** in HUB limit functionality, suggesting improvements like scheduling options and a search function. (4 reviews) - Users find a **lack of features** in Hub, wishing for improvements like dropdown linking and scheduling options. (3 reviews) - Users feel the **layout issues** are restrictive and create confusion with predetermined elements and titles. (3 reviews) - Limited Features (3 reviews) - Not User-Friendly (3 reviews) - Users find the **confusion in functionality** can be challenging initially, though support helps ease the learning curve. (2 reviews) - Filtering Issues (2 reviews) ## Hub Reviews ### 1. Excellent Solution and equally excellent Service **Rating:** 5.0/5.0 stars **Reviewed by:** Mark B. | VP HR Technology Solutions, Enterprise (> 1000 emp.) **Reviewed Date:** May 12, 2025 **What do you like best about Hub?** It has more than enough the fundamentals that we need for our Company Employee Portal. The best part about working with the Hub is the people and associated service we get with it. They truly are great partners and are invested in our success. **What do you dislike about Hub?** It could use a functionality for "pop ups".... mini windows that keep the user in context to where they are without going to another page, for quick messages. One great thing about Pancentric is that they listen and take action where they can on our feedback. **What problems is Hub solving and how is that benefiting you?** Our previous Employee Portal was somewhat antiquated, difficult to maintain and a poor user experience. This was a welcome replacement and has continued to get very positive feedback from our employees and content administrators. **Official Response from Clare Willson:** > Wonderful to hear you've had such a great experience with our support services. I know your Enterprise organisation has quite bespoke technical needs, so its great that you've found liaising with our team so positive! Thank you also for your suggestion on 'pop-ups'. While this isn't something we're looking to include in our development pipeline, I've made a note a perhaps we can address in future. ### 2. A True Central Communication Hub with Intuitive UI and Strong Support **Rating:** 5.0/5.0 stars **Reviewed by:** Carly C. | Executive Assistant, Mid-Market (51-1000 emp.) **Reviewed Date:** May 06, 2026 **What do you like best about Hub?** What I like best about Hub is how it has become a true central communication hub. Since introducing it in 2019, it’s given us a single, reliable place for everything, from company news to HR documentation, removing the need to search across multiple systems. The UI/UX is intuitive and easy to navigate, which has helped drive strong adoption across the business. Creating and publishing content is simple, and features like targeted content ensure employees only see what’s relevant to them, improving engagement. It has significantly improved our workflow, what previously required multiple emails or shared drives can now be managed in one place, saving time and ensuring consistent communication. Document management and version control, particularly for HR content, have also been a big advantage. Hub integrates well with our wider systems, helping streamline processes and reduce duplication. Performance has been reliable, with fast load times and minimal downtime. From an ROI perspective, the platform delivers clear value through time savings and improved internal communication. Support and onboarding have been strong throughout, with a smooth rollout at the beginning and responsive ongoing assistance - we love John!!! An added benefit has been its positive impact on company culture, making it easier to share updates and keep employees connected. **What do you dislike about Hub?** This is a difficult question to answer as our overall experience with the Hub has been very positive.. From a UI/UX perspective, some more flexibility in layouts or enhanced drag-and-drop functionality would make content creation more efficient. Performance is typically strong, but there can be occasional slowdowns when handling larger volumes of content or media. Improving responsiveness in these cases would enhance the admin experience. Support has been fantastic and I can't fault it in anyway! Is there is an opportunity to further develop AI-driven features, such as smarter search, content recommendations, and automation, to improve personalisation and efficiency? Overall, these are relatively minor points and raised to answer the question! **What problems is Hub solving and how is that benefiting you?** Before implementing the Hub in 2019, we struggled with fragmented communication and information spread across emails, shared drives, and disconnected systems. This led to inconsistent messaging and time wasted searching for up-to-date documents. Since introducing the Hub, we now have a single, central platform for company news and resources. The team know exactly where to go, which has improved visibility, reduced reliance on email, and saved time across the business. Content management is now far more efficient, we can quickly publish updates, target specific audiences, and maintain version-controlled documents, which is especially valuable for HR and compliance. Overall, the Hub has replaced disjointed processes with a reliable, user-friendly platform that supports the day-to-day running of the business. **Official Response from Clare Willson:** > Wow! Thanks Carly for a fantastic review of your HUB experience! The team are thrilled it's had such a huge impact on your organisation and culture over the past 7 years. We'll pass your compliments onto John - we know how much support from a real person truly matters. Thank you also for your suggestions. More AI improvements are on the horizon. Although we haven't fully rolled it out, we do have an AI Chatbot available for you to implement on your HUB, creating an employee self service search that provides instant answers, saving you time having to search your HUB. It's tailored around your content, allowing you to upload pdfs or link HUB pages to tailor the chatbot around a particular function (ie HR questions). Other improvements to search are also coming later this year. Speak to John, and he can book you in for a session to go through these features in more detail. Thank you again for your wonderful feedback! ### 3. Easy-to-Use One-Stop Hub for Policies, Updates, and Collaboration **Rating:** 5.0/5.0 stars **Reviewed by:** Natalie G. | Receptionist, Mid-Market (51-1000 emp.) **Reviewed Date:** June 17, 2026 **What do you like best about Hub?** Easy to use, with inbuilt features such as icons for buttons. Colleagues can interact with posts and leave comments on walls. It’s our one-stop place for all important information, including policies, guidance, and updates on events and activities. **What do you dislike about Hub?** At the moment, we’re reviewing the inbuilt form options, as they feel restricted in terms of what else can be viewed on the same page. **What problems is Hub solving and how is that benefiting you?** The forms, policies, and guidelines are easy to access, which saves us time. Instead of having to send emails, we can simply direct people to the hub. **Official Response from Clare Willson:** > Hi Natalie - thanks for the 5 star review! Wonderful to hear how HUB is helping your organisation create a centralised knowledge base where everyone can easily access the information they need. Thanks also for the comment on Forms - I believe you've discussed with your Account Manager, and the team are looking into this for you to help improve the experience and help shape the feature more towards your exact needs. ### 4. Easy to create content and central location for everything your team needs **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** October 24, 2022 **What do you like best about Hub?** The hub has had a lot of additions over the past year which have been beneficial to using the hub, we have several team members who all use the hub for varying aspects of the business and have also connected it to Monday.com flows for other teams to help streamline processes and requests which has been a big help. Each update takes the customer into consideration and helps ease implementing new or changes to some processes or policies. I can't fault the customer support, we never have to wait long for help or direction if we are struggling with something. We use the hub daily for our day to day operations. at this point we would struggle without it. **What do you dislike about Hub?** Currently any issues we did have, have been resolved with the new releases and its currently working well for us. **What problems is Hub solving and how is that benefiting you?** As a business communicating with our team is key, so the Hub is a nice central location everyone can come to, to get updates on the business, on other team members and new policies or safety updates, its helping the business to communicate better with the team and in turn team members are asking if they can get there own things posted, like charity fund raisers they are doing etc.... the new addition of the wall for writing comments for new starters is great. It is now also helping streamline our processes by using Monday.com within the hub so the team can go to one central location to request things they need. **Official Response from Clare Willson:** > Hi there! Thanks for the great feedback! Really pleased you're finding the Hub so easy to use and flexible with all its different cutomisations, so you can really make it unique to your organisation. Sorry you're finding the tables a bit annoying at the moment, but this is really useful feedback. I've passed on your comments to our developers, and we'll look into how we can improve tables to make it easier to customise the borders on individual cells. Thanks again! Feedback like this is great and helps us improve the Hub further. ### 5. The Hub met all the software requirements that we were looking for and much, much more. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** January 19, 2022 **What do you like best about Hub?** Martin and John and the staff have been extremely helpful and a joy to work with. The software is very user-friendly and easily configurable. In addition to using it for our internal intranet, we have other Hub communities for various targeted audiences. **What do you dislike about Hub?** Support is quite responsive whenever we have any questions. Suggestions for improvements are taken seriously by support and integrated when possible. Updates and improvements are released fairly regularly. **Recommendations to others considering Hub:** The ease of use, flexibility in configuration, and great support make this well worth consideration when searching for an intranet, client portal, or other similar types of solutions. **What problems is Hub solving and how is that benefiting you?** We started out looking for a secure portal for our partners (clients) to use to upload and share documents with sensitive information. What we have now is that, an intranet, and a portal for our board of trustees. **Official Response from Clare Willson:** > Thanks for such wonderful praise - I'll be sure to pass on to Martin how great you've found your consultancy and training sessions! We're thrilled The Hub has helped you maximise both your internal and client communications, providing you with two dedicated environments within your one Hub. May The Hub continue to surprise and delight you! ### 6. Brilliant Onboarding and Fast Alerts with a Simple, Repeatable Workflow **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** July 22, 2026 **What do you like best about Hub?** How quickly the elements can be updated, how quickly alerts can be sent across our organisation, and mainly the simplicity in use. Once you have completed something, it is very easy to do again. The onboarding process is brilliant. With our organisation growing at such rapid pace the past 2 years, this has been brillaint. **What do you dislike about Hub?** Sometimes collecting data can be challenging. E.G. Downloads of documents, views of documents. **What problems is Hub solving and how is that benefiting you?** Business wide communications. As we are now a group over almost 600 employees communications are key and we are able to set automatic alerts to all users. **Official Response from Clare Willson:** > It's great to hear that you find our onboarding process brilliant and the simplicity of use beneficial for your organization's growth. We understand the importance of smooth communication for a large group of employees and are pleased to hear that Hub is helping you in this aspect. We'll pass on your feedback regarding data collection challenges, to see if we can streamline these features for you. ### 7. Great system, easy to use and friendly team always happy to help! **Rating:** 4.5/5.0 stars **Reviewed by:** Brian S. | General Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 21, 2025 **What do you like best about Hub?** It's easy UI and ability to flex to what we need. I'm no tech wizard but find it very easy to build exactly what i need. Whenever I have a problem the team also are very happy to help ASAP. We’ve now had it for coming up to a couple years and we’re still getting the benefits of the platform for our business today! **What do you dislike about Hub?** Only 1 very small thing… It doesn’t link dropdown answers on a form. It would be great if when one option is selected it can change the next list of dropdown options. **What problems is Hub solving and how is that benefiting you?** It provides a centralised location for everything that is important at Acwyre - making it quick and easy for employees to use. And a couple years on it’s being used more than ever! **Official Response from Clare Willson:** > Thank you so much for your thoughtful review! We're thrilled to hear that Hub’s easy-to-use interface and flexibility are making a real difference for you, especially without needing to be a tech expert. It's great to know our support team has been there when needed. We appreciate your feedback on AI — those are areas we're actively exploring to bring even more value, and we're hoping to launch some AI features later this year. Excited to see how you expand Hub across your teams and for client use! ### 8. Hub: Intuitive, Engaging, Connecting Teams Effortlessly **Rating:** 5.0/5.0 stars **Reviewed by:** Asha Margaret A. | Marketing Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 17, 2025 **What do you like best about Hub?** Hub is absolutely brilliant, and I am very impressed with the user experience. It’s intuitive, easy to navigate, and simple to explore. The forms make internal communications clearer, more transparent, and faster. I also enjoy the variety of features like news and polls which are easy to use and encourage everyone to get involved. And collaborating with Martin was a fantastic experience. **What do you dislike about Hub?** Hub is excellent overall. One area for improvement could be adding more customisable template options. I believe the success of Hub depends on full participation from all staff members to keep it lively, engaging, and valuable for everyone. **What problems is Hub solving and how is that benefiting you?** Hub provides a central location for all important department documents, ensuring everyone has access to the latest versions. It also helps connect employees across different locations, making it easier to welcome new team members and stay in touch with colleagues. Additionally, the forms we currently have in place have reduced the number of internal emails, making communication more streamlined, improving efficiency, and keeping the entire team better informed. **Official Response from Clare Willson:** > Thank you for your positive feedback! We're thrilled to hear that you find Hub intuitive, easy to navigate, and valuable for internal communications. We appreciate your suggestion for more customizable template options and will certainly consider it for future updates. ### 9. The Font Review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Human Resources | Mid-Market (51-1000 emp.) **Reviewed Date:** September 20, 2021 **What do you like best about Hub?** I really love how easy the Hub is to use. It makes sharing news, events, and all the important things with our staff feel effortless. It’s become such a helpful space for keeping everyone connected and in the loop. **What do you dislike about Hub?** There honestly isn’t a anything I don’t like about the Hub **What problems is Hub solving and how is that benefiting you?** It makes it so easy for us to share all our important information, from policy updates to news and upcoming events with everyone in one convenient place, keeping us all connected and up to date. **Official Response from Clare Willson:** > Thank you for your glowing feedback. Always wonderful to hear when customers love their Hubs - especially after 7 years! 😊 Creating a united digital workplace that brings your people and info together is exactly what Hub's about, so great to know its having such a positive impact at your organisation, and that the ease of use is really shining through. Thank you!! ### 10. Simple, Clean, and Intuitive—Easy to Build and Administer **Rating:** 5.0/5.0 stars **Reviewed by:** Richelle K. | Administrative Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** February 18, 2026 **What do you like best about Hub?** As a user, I really appreciate the simple, clean look and layout. As an administrator, it’s just as easy to work with—building things is straightforward and very intuitive. We were also really impressed with the level of support from the Hub Team. Normally, you would see support die off once the sale was done and the platform built, but the Hub team continues to be incredibly responsive to all of our queries and requests. Fantastic product, amazing team! **What do you dislike about Hub?** I wish it was easier to change the visuals or themes for the customer. **What problems is Hub solving and how is that benefiting you?** We wanted to make communication easier for staff. Many of them do not sit at a desk and tend to miss emails. The hub curates important all staff bulletins, ensuring staff recieve the information they need. As a central communication hub, staff can easily find the info they need. **Official Response from Clare Willson:** > Thank you Richelle for the fantastic review! We love hearing that Hub's clean layout and straightforward administration are hitting the mark for your team. A huge thank you for the shoutout to our Support Team, too—we pride ourselves on being there for you long after the initial build! Your feedback on wanting easier theme and visual customization is incredibly helpful, and I've passed this directly to our development team so we can keep improving. We're so happy to be your central hub for staff communication! ## Hub Discussions - [What does Hub Intranet do?](https://www.g2.com/discussions/what-does-hub-intranet-do) - 1 comment - [What are intranet softwares?](https://www.g2.com/discussions/what-are-intranet-softwares) - 1 comment - [What is an intranet hub?](https://www.g2.com/discussions/what-is-an-intranet-hub) - 1 comment - [View Hub pricing details and edition comparison](https://www.g2.com/products/pancentric-digital-hub/reviews/hub-review-6922259?section=pricing&secure%5Bexpires_at%5D=2026-07-22+17%3A48%3A24+-0500&secure%5Bsession_id%5D=7b22009f-bacd-419f-a854-e0654ac4756e&secure%5Btoken%5D=b48e659b5738c8c1ae770fda2b44348b0415a63dd01e201860ee16c18be34948&format=llm_user) ## Hub Integrations - [BambooHR](https://www.g2.com/products/bamboohr/reviews) - [Box](https://www.g2.com/products/box/reviews) - [Confluence](https://www.g2.com/products/confluence/reviews) - [Enabler](https://www.g2.com/products/enabler/reviews) - [Eventbrite](https://www.g2.com/products/eventbrite/reviews) - [Facebook](https://www.g2.com/products/facebook/reviews) - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) - [Jira](https://www.g2.com/products/jira/reviews) - [Microsoft 365](https://www.g2.com/products/microsoft365/reviews) - [Microsoft Entra ID](https://www.g2.com/products/microsoft-entra-id/reviews) - [Microsoft OneDrive for Business](https://www.g2.com/products/microsoft-onedrive-for-business/reviews) - [Microsoft Outlook](https://www.g2.com/products/microsoft-outlook/reviews) - [Microsoft SharePoint](https://www.g2.com/products/microsoft-sharepoint/reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - [Okta](https://www.g2.com/products/okta/reviews) - [OneLogin](https://www.g2.com/products/onelogin/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [Vimeo](https://www.g2.com/products/vimeo/reviews) - [X](https://www.g2.com/products/x/reviews) - [Zendesk for Employee Service](https://www.g2.com/products/zendesk-for-employee-service/reviews) ## Hub Features **Communication** - Status Updates - Instant Messaging - Activity Feed - Notifications - Comments and Voting - Discussions - User Directory - Online Status of Coworkers **Knowledge Pages** - Templates - In-Content Feedback - Versioning and Version History - Decision Trees - Content Editor **Information Distribution** - News Feed - Newsletter - Notifications - Email - Multi-Channel Sharing **Content** - Versioning - File Request - Feedback **Generative AI** - AI Text Generation - AI Text Summarization **Content & Community Features - Enterprise Social Networking (ESN)** - Community Building - Knowledge Sharing - User Generated Content **Agentic AI - Employee Intranet** - Autonomous Task Execution - Adaptive Learning **Content Management** - File Sharing - Version Control - Tagging - Knowledge Base - Surveys **Knowledge Base** - Q & A - Link Sharing - Searchable **Knowledge Dissemination** - Page Analytics - Permissions - Knowledge Sharing - Notifications - Advanced Search - Browser Extension - Organization - Other Integrations - Knowledge Integrations **Platform Basics** - Performance Benchmarking - Reporting & Dashboards - Interoperability **Employee Engagement** - Employee Generated Content - Confirmation - Comments - Inline Translation - Administrative Access - Content Interaction - Surveys (global & local) - Chat **Collaboration** - Instant Messaging - Project Management - Analytics - Time Tracking - Mobile Application **Productivity Tools** - Task Management - Calendar - Search - Mobile - Multi-Language Support **Security** - Verification - Role-Based Permission - Public vs Private **Platform Content** - Employee Pulse Surveys - Survey Customization - Goal and Challenge Creation **Admin & Reporting Features - Enterprise Social Networking (ESN)** - Content Moderation - Polls & Surveys - Content Management - Analytics & Reporting - User Management **User Experience & Accessibility - Employee Communications** - Native Mobile Application - Branded Experience - Personalized Ux Experience - Audience Management & Creation **Agentic AI - Knowledge Base** - Adaptive Learning - Natural Language Interaction **Administration** - Moderation - User, Role, and Access Management - Performance and Reliability **Content** - Trackable Analytics - Import - File Viewing - Update Notifications **Platform Additional Functionality** - Employee Segmenting - Goal and Challenge Creation - Peer Recognition - Social Feedback Portal **Content Distribution - Employee Communications** - Newsfeed - Newsletter Engine - Multi-Channel Sharing **Agentic AI - Enterprise Social Networking (ESN)** - Cross-system Integration - Natural Language Interaction **Platform** - Customization - Integration APIs - Internationalization - User, Role, and Access Management - Dashboards **Communication** - Social Features - Tagging - Upload - Comments **Additional Features - Employee Communications** - Emergency Notifications - Analytics - Integrations **Agentic AI - Employee Communications** - Natural Language Interaction ## Top Hub Alternatives - 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