G2

Rob W.

Business Systems and Senior Operations Manager

Mid-Market (51-1000 emp.)

9/15/2021

"The missing link in our systems"

5/5

What do you like best about Hub?

Primarily the ease of use and setup. With limited internal technical resources available, I was very impressed with how easy the HUB was to setup and use. From our initial conversation, we very quickly had a working copy available to demonstrate to key stakeholders in our Management Team; such a timely response was pivotal in enduring the Organisation's engagement with the process. Review collected by and hosted on G2.com.

What do you dislike about Hub?

Nothing specific; as its a very polished product with little to configure for a fully functioning system. Review collected by and hosted on G2.com.

What problems is Hub solving and how is that benefiting you?

Our Organisation has recently experienced a huge level of growth, operating across a wide geographical area with Staff working remotely or from home. This growth led to the development of many internal systems and procedures, something of a challenge for an Organisation whose Staff have limited technical knowledge and do not always use email as part of their day to day work. The Hub has allowed us to reduce the "noise" created by an ever-increasing number of emails and communications by focusing how and to who we communicate updates or ideas. The creation of one central point for information and communications has also led to an increase in engagement with internal training and developments. Most importantly, its provided easy access to information for frontline Staff. In one example, a member of Staff used the HUB to access information that previously was not readily available, the end result being that the Client was able to secure permanent accommodation, the essence of what our Organisation is here to do. Review collected by and hosted on G2.com.

Response from Clare Willson of Hub

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Thank you Rob - we're delighted The Hub has been able to play such a pivotal role in helping your organisation "reduce the noise" and deliver more engaging, targeted communications - that's what The Hub's all about. It's also wonderful to hear The Hub has been so effective in helping your staff quickly and easily access vital information that can have such a positive impact on your charity's clients. We wish you continued success!!