G2

Iamclutch .

Help Desk

Mid-Market (51-1000 emp.)

9/21/2026

"Flexible Entra Sync and Custom API That Transformed Our HR Directory"

5/5

What do you like best about HR Directory 365?

What I like most about HR Directory 365 is how flexible it is. Being able to sync directly with Entra instead of our on-prem Active Directory, and then fully customize the API to fit the way our firm actually works, made a huge difference. It turned what used to be a broken, outdated directory into something that just works for us, especially with onboarding. Review collected by and hosted on G2.com.

What do you dislike about HR Directory 365?

One thing I would mention is the support team is overseas, so the time zone difference can slow things down a bit. Sometimes you have to wait longer for a response than you would with a local team. Also, while the base subscription is solid, any extra customization beyond the standard setup comes with additional cost. Those are the main things I’d flag for anyone considering it. Review collected by and hosted on G2.com.

What problems is HR Directory 365 solving and how is that benefiting you?

Our intranet employee directory, which we called Who's Who, was something people relied on every day. It ran on an older version of SharePoint, and a Microsoft patch broke it completely. We needed a more modern, reliable replacement, and HR Directory 365 stood out. Its 4.9 out of 5 rating on the Microsoft marketplace gave us confidence going in.

HR Directory 365 solves the reliability problem, and it also fits the way we work:

Entra sync. The directory syncs directly with Entra instead of our on-prem Active Directory, so it matches how we manage identities now.

Customizable API. We could shape it around how our firm actually operates rather than adapting our processes to the tool.

Easier onboarding. New employees get set up cleanly, and everyone can quickly find the right information about their colleagues.

Hands-on support. The team worked with us to fit the product to our needs. Meetings were easy to book, and they handled every question and concern without hassle. Review collected by and hosted on G2.com.