The platform is consistently adapting to the rapidly changing needs of Employee Relations. On top of that, I haven’t come across another case management platform whose staff offers such personalized support to customers. Even though I’ve only been using the system for five months, I’m continually impressed by how personal and attentive the service feels. Review collected by and hosted on G2.com.

There’s room for deeper integration and more personalization so the platform aligns better with how our organization manages cases. For example, our fiscal year doesn’t follow the standard company calendar, and it would be helpful if the system could accommodate that more naturally. That said, given the steady pace of feature development, I can see these kinds of improvements coming in the near future. Review collected by and hosted on G2.com.