G2

Jessica U.

Human Resources Analyst

Enterprise (> 1000 emp.)

7/9/2026

"Easy Case Tracking and Metrics That Keep Investigations on Track"

4/5

What do you like best about HR Acuity?

The ability to track our investigations and pull metrics to analyze trends. The system is easy to navigate and we love the ability to email documents directly to the case. The task option is nice to have as well to keep staff on track with their investigations. The Oliver option to assist with questions is helpful as well. Review collected by and hosted on G2.com.

What do you dislike about HR Acuity?

Pulling reports is still a manual process. Most of us investigators aren’t tech-savvy, and we don’t have the time to pull data and build the tables and graphs we need to support our 42 departments and 26,000+ employees. Right now, we rely on one person on the team to pull stats for everyone, but it would work much better if reports could automatically populate with the exact data we need, without requiring us to reconfigure them each time.

The integration experience was okay overall, but the cost to upload all historical data was too high for a county government budget. Additionally, we use Acuity for several divisions—Labor, Safety, and the Disability Access Office. It would be best for our organization if we had additional drop-down options, rather than only “document issue” and “conduct investigation,” so we can differentiate which HR division is using the system to track their work. Review collected by and hosted on G2.com.

What problems is HR Acuity solving and how is that benefiting you?

Acuity has been an upgrade from our in-house built database, but it has taken some time for staff to adapt to all the options available for their investigations. When an issue comes up, we have to utilize outside support, which can take longer than what we’re accustomed to; at times, the delay has been weeks. That kind of issue hasn’t occurred in some time. Review collected by and hosted on G2.com.