What I like best about HotSchedules is the forecasting and labor planning functionality. The forecasts have been very accurate for our operation, which gives our managers more confidence when preparing their schedules.

The combination of AI Forecasting and Labor Optimization also helps us better understand the staffing levels needed based on expected business demand and our labor rules. This has helped us maximize our labor resources at the restaurant level while still covering the operational needs of each location.

Overall, it gives us a more consistent and data-driven approach to labor planning. Review collected by and hosted on G2.com.

The main area I think could be improved is the level of control available to company administrators.

There are still many situations where we need to open a support ticket with Fourth instead of being able to resolve the issue directly. In some cases, relatively simple issues can take longer to resolve than they probably should.

I also think some of the troubleshooting instructions could be more user-friendly for restaurant employees such as servers, cooks, and other team members who are not very familiar with technical procedures.

Giving company administrators more ability to resolve common issues directly would improve the overall experience. Review collected by and hosted on G2.com.