Hey Felicia!

Thanks so much for taking the time to review us.

Really great to hear Hotjar is enabling you to make data-driven decisions focused on your users, rather than opinions. That's what we believe in! :) Super to hear the Hotjar toolkit is giving you a lot of value through qualitative data, and all in one place.

Also, thanks for your honest feedback on where we can improve in terms of advanced functionality. Your feedback on downloadable Heatmaps is very valuable - have you already suggested this to our Product team? You can do this in-app via Help -> Suggest a Feature. We're always taking user suggestions on board to shape the roadmap.

Thanks again for your review and for recommending us.

All the best,

Alex