G2

Landie C.

Owner

Small-Business (50 or fewer emp.)

9/11/2026

"Comprehensive Platform With Standout, Responsive Support"

4.5/5

What do you like best about Hostaway?

What I love most about Hostaway is how comprehensive the platform is. It truly covers all the bases and gives you the tools you need to manage nearly every aspect of a vacation rental business in one place.

But the absolute standout is the customer support. The support team and hotline are incredible—responsive, knowledgeable, patient, and genuinely helpful. A special thank you to Damion for being so knowledgeable and for rescuing me time and time again! The staff are hands-down one of the best things about Hostaway. When you’re managing a busy portfolio and something goes wrong, having real support you can actually reach makes all the difference. Review collected by and hosted on G2.com.

What do you dislike about Hostaway?

My biggest frustration with Hostaway is that, for as comprehensive as the platform is, it is not always intuitive or user-friendly—especially when it comes to the financial side. The financial settings and reporting can be complicated and difficult to navigate, and I’ve experienced discrepancies in how information and fees flow between Hostaway and the individual booking platforms. There is definitely a learning curve, and I would love to see the financial tools simplified and made more transparent. Review collected by and hosted on G2.com.

What problems is Hostaway solving and how is that benefiting you?

One of the biggest ways Hostaway makes my life easier is through its integration with Safely for damage protection. If there’s an issue, I can submit a claim without having to chase down the guest or put the owner in the middle of it. The process is straightforward, the claim is handled, and once approved, we’re reimbursed. It takes a potentially stressful situation and makes it incredibly simple—which is a huge benefit when you’re managing multiple properties. Review collected by and hosted on G2.com.