G2

Zach M.

Customer Support

Small-Business (50 or fewer emp.)

Originally submitted 3/17/2026

"Feature‑Rich Platform, But Interface Needs Streamlining"

5/5

What do you like best about Hostaway?

Honestly, what I like best about Hostaway is how it keeps everything in one place. It syncs calendars, automates guest messages, and just makes managing multiple listings way less stressful. It saves time and helps us give guests a smoother experience most of the time. And I truly appreciate Carlito, who always assists me and makes the process even easier. Review collected by and hosted on G2.com.

What do you dislike about Hostaway?

One area I find challenging with Hostaway is the complexity of the interface. While the platform is feature‑rich, navigating certain settings can feel unintuitive and time‑consuming. A more streamlined, user‑friendly design would make daily operations smoother. Review collected by and hosted on G2.com.

What problems is Hostaway solving and how is that benefiting you?

Hostaway’s Booking.com exporting feature solves the challenge of keeping reservations and guest details aligned across platforms. Instead of manually re‑entering or cross‑checking bookings, everything is synced automatically into Hostaway. This reduces errors, saves time, and ensures that guest communication, calendar updates, and reporting stay consistent. It’s a huge benefit for daily operations because it eliminates duplication and keeps all property data centralized. Review collected by and hosted on G2.com.