G2

Hilary W.

Interim Director, Builders Programming for Pledge 1% (client)

Small-Business (50 or fewer emp.)

7/8/2026

"Reliable AI messaging that scales with your rental business"

4.5/5

What do you like best about Hospitable.com?

We've used Hospitable since 2024 and it has become essential to how we run our short-term rentals. The AI messaging integration is a standout. It drafts responses for us and can send pre-approved messages automatically, which saves real time and mental energy. It's fast and reliable, and it carries a significant share of the day-to-day message volume that would otherwise fall entirely on us. That alone has alleviated a lot of workload, especially during high-inquiry periods. The clean integration across Airbnb and VRBO makes the backend genuinely easy to manage, even as a smaller host.

We also appreciate the cleaner coordination feature. Being able to communicate scheduling with our cleaning team through text and email in one system removes a layer of manual coordination we used to handle separately.

Overall, Hospitable has given us operational fluency and peace of mind running our rentals. It's the platform we recommend most often to friends and colleagues just starting out in short-term rentals. Review collected by and hosted on G2.com.

What do you dislike about Hospitable.com?

The main downside is dynamic pricing. It tends to list below market rate compared to area comps, so we still run PriceLabs alongside it. This affects revenue performance directly, since underpriced nights mean lost income we have to correct for manually. We would prefer to consolidate and drop that subscription, but the pricing engine isn't there yet.

The other challenge is the sheer number of features. We don't use everything Hospitable offers, and it can be overwhelming to figure out where certain messaging flows or upsell features fit into our operations. This likely means we're leaving value on the table that we're already paying for. The webinars are helpful, but simple SOPs or playbooks on how to use and leverage more of the platform's features would make adoption easier. Review collected by and hosted on G2.com.

What problems is Hospitable.com solving and how is that benefiting you?

Before Hospitable, guest messaging was entirely manual, which meant constant monitoring across platforms and slower response times during busy periods. We struggled with the volume of repetitive questions (check-in instructions, WiFi, parking, amenities) eating into the time we needed for higher-value operational work.

Now Hospitable handles the bulk of that messaging through automated and AI-drafted responses, with pre-approved messages sending on their own. This has resulted in faster response times for guests, more consistent communication across every booking, and significantly less day-to-day workload for us. It has freed up time to focus on scaling our operation rather than staying buried in our inbox.

The cleaner coordination feature has also solved a separate problem: keeping our cleaning team aligned on scheduling without a patchwork of texts and calls outside the platform. Having that in one system has made turnovers more reliable.

Overall, Hospitable has made it possible for us to run our short-term rental with the responsiveness of a much larger operation, without needing to add staff. Review collected by and hosted on G2.com.