Round Robin Assignment, SLA's based on business hours, being able to put notes on emails and having clear tracking of what was worked and by whom. Review collected by and hosted on G2.com.

Very rarely there will be a glitch here or there, however, when I reach out to Hiver they are able to assist and solve for the issue. The way attachments are the bottom of a string of emails (oldest email will have the attachment). Review collected by and hosted on G2.com.